NEC 2400IMX system manual Acdccv Assignment of ACD CCV Data

ACDCCV: ASSIGNMENT OF ACD CCV DATA

ACDCCV: Assignment of ACD CCV Data

1.Function

This command is used to assign, list, print, and remove Call Control Vectors. A Call Control Vector is a list of procedural instructions (or steps) for handling incoming ACD calls. The instructions defined by the Call Control Vector are sentence-based and can be combined to form many different sequences. Call Control Vectors provide the following functions for the ACD:

•Queue a call to a particular split.

•Pause for “n” seconds before continuing call processing.

•Announcement made during call processing (PBX and IVR).

•Hang up during call processing.

•Transfer to a particular directory number.

•Set a new priority or increase or decrease a call’s priority (new priority).

•Conditionally queue an incoming call to a particular split.

•Remove a call from a split’s queue (dequeuing).

•Queue to another split if the queue depth is full.

•Goto another CCV index step.

•Change priority of call at given point in the CCV.

•Skip a percentage of the calls going to the next step in the CCV.

•Conditionally perform next CCV instruction based on Estimated Time to Answer (ETA) of a call.

•Conditionally perform next CCV instruction basedon ETA of a call in another split.*

•Individual IVR port number.*

•Delay the time for ringing start.*

*Available since the PBX software Series 7400 and the ACD software R3.

NDA-24282CHAPTER 7

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