NEC 2400IMX System START-UP Procedure for Adding ACD Features, PROGRAM=LOAD System DATA=LOAD

INSTALLATION

4. SYSTEM START-UP PROCEDURE FOR ADDING ACD FEATURES

4.1 ACD SOFTWARE INSTALLATION

This section explains the installation procedure for adding the Built-in ACDP software to the PBX in on-line operation. For more detailed information about start-up procedures before the ACD application software install, see the “Installation Manual”.

[Operation Procedure]

a.Basic Operating Procedure

STEP 1 : By using MEM_HDD command, save all data to both HDDs.

STEP 2 : Insert the Built-in ACDP software FD into the HDD of the PBX.

Note 1: When ACD service is used in a Fusion Network and when “ACD Trunk in a FCCS Network” is used: Install the software into the node that accommodates the ACDP.

When “AGENT ANYWHERE” is used:

Install the software into one node only. In this case, the node with the most ACD agent positions is recom- mended to prevent network traffic congestion. The node that uses the ACDP is most recommended accord- ing to the service condition Item 3 described in “Agent Anywhere - ACD” in Chapter 5.

STEP 3 : Install the Configuration Software to all nodes. Note 2

Note 2: This software is used to define the CallCenterWorX-Enterprise (ACD) system capacity (50, 200, 500, 900, or 2000 Agent Positions).

STEP 4 : Initialize the system (perform IPL, DM loading).

PROGRAM=“LOAD”

SYSTEM DATA=“LOAD”

CHAPTER 3 NDA-24282

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