NEC 2400IMX system manual NAP-215-111

ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES

NAP-215-111			ELC/DLC
	Supervisory position
Sheet 1/1					COT
			ELC/DLC
Assistance	Agent position
		A		LC
START		B

C.O. trunk incoming.

•Place a C.O. trunk call from station A to station B. Incoming at ACD agent position.

Answering by ACD agent position. Assistance activation.

Press the ASSIST key on the agent position so that the ASSIST lamp illuminates.

Incoming at supervisory position.

• The call is terminated as non-ACD call to the supervisory position.

Answering by supervisory position.

•The communication between the agent position and supervisory position starts, while the C.O. trunk call is held.

Three-party conference call.

• Press the CONF key on the agent position to start three-party conversation.

Release by ACD agent position.

•The communication takes place between the C.O. trunk (station A) and supervisory position. Release.

Apply the test procedure above to all splits.

END

NDA-24282 (E)	CHAPTER 6
	Page 325
	Revision 1.0