NEC 2400IMX system manual Network Configuration of ACD systems NDA-24282 E

OFFICE DATA DESIGN

Data Programming

This section shows data programming divided into the types of ACD system in the figure below.

The following shows the network configuration of ACD system in a Fusion Network.

I	PBX1	PBX2		ACDP	II
	PBX3	PBX4		ACDP	III
			NCN
	PBX5	PBX6		ACDP	IV

Fusion Network

LEGEND

Type I: Non-ACD system (as an example for comparing with the other systems) ACD calls may be transferred to this system from other ACD systems via the data programming of PBX3.

Type II: ACD Stand-alone system (ACD system provides ACD function in the self-node only)

ACD calls may be transferred to this system from other ACD systems via the data programming of PBX4.

Type III: Systems using “ACD Trunk in a Fusion Network” PBX3 - System providing ACD trunks only

PBX4 - System providing ACD trunks and ACD positions Type IV: Systems using “AGENT ANYWHERE”

PBX5 - System providing ACD trunks and ACD positions PBX6 - System providing ACD trunks and ACD positions Also, the node providing VNDM (CN of VNDM) and NCN

Figure 5-4 Network Configuration of ACD systems

NDA-24282 (E)	CHAPTER 5
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	Revision 1.0