NEC 2400IMX system manual ACD Call Manual Answer Mode

SYSTEM OPERATIONS

2.2 ANSWER MODE

The following procedures are used to set the ACD call answering mode of each agent position to automatic or manual.

(a) ACD Call Automatic Answer Mode

START

From the manual answer mode, press the AUTO/MAN key. The lamp lights and AUTO ANSWER is displayed.

The agent enters the ACD call automatic answer mode. When an ACD call comes in, a zip tone is received.

Monitor number name/Split name/Trunk group name, waiting time in the queue, and calling party’s number, etc. is displayed and the time to be spent for the conversation is indicated.

When the call is over, press the RELEASE key.

END

(b) ACD Call Manual Answer Mode

START

From the automatic answer mode, press the AUTO/MAN key.

The lamp goes out and MANUAL ANSWER is displayed.

The agent enters the ACD call manual answer mode.

When an incoming ACD call is terminated, press the ACD CALL key to answer it.

Monitor number name/Split name/Trunk Group name, waiting time in the queue, and calling party’s number, etc. is displayed and the time to be spent for the conversation is displayed.

When the call is over, press the RELEASE key.

END

CHAPTER 8 NDA-24282

Page 428

Revision 1.0