NEC 2400IMX system manual Acdplt Assignment of ACD Monitor Number

ACDPLT: ASSIGNMENT OF ACD MONITOR NUMBER

ACDPLT: Assignment of ACD Monitor Number

1.Function

This command is used to assign, list, print, and remove ACD pilot data. This consists of a pilot number that designates the pilot to which ACD calls are routed and the Call Control Vector call processing path to be taken. Internal and Transfer Priorities can be designated as well as an optional pilot name.

Pilot Data
Pilot						Remove
Tenant Number:		Pilot Num:		Name:
1 ACD FPC40		4399				List
Route to				Alternate Night CCV
Method:		Index	Step	Index		Close
						Step
Call Control Vector		1	: 1	0	:	0
Priority
Internal:	15	Trunk:	15	Transfer:		15
Remove Pilot?

2.Precautions

1.A Call Control Vector is a list of instructions describing the procedure to be used in handling an individual call. Call processing steps are determined by the pilot number. Pilot numbers associate the call processing procedure with a Call ControlVector. Additional information about CCV programming can be found under ACDCCV.

2.Pilot numbers should be assigned as monitored numbers (see AMNO or AMNON in this chapter).

3.Different pilot numbers can route to the same CCV or Week Schedule and use different priorities.

4.If an invalid pilot number is assigned, it may cause the Call Recover feature not to work.

5.For a maximum number of pilots in a ACD system, see Section 2.3.1, “System Capacity” in Chapter 2.

Note 1: Pilot Number is the same number programmed in AMNO or AMNON.

Note 2: Personal Pilot Numbers are not programmed in ADCPLT.

CHAPTER 7 NDA-24282

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