SPLIT DISPLAY - ACD POSITION - ACD

S-97A SPLIT DISPLAY - ACD POSITION - ACD

GENERAL DESCRIPTION

The name of the split that a position belongs to can be displayed while the position is in Vacant mode. This maintenance feature helps the user determine which positions belong to which splits.

OPERATING PROCEDURE

1.While the position is Vacant, press the AUTO/MAN key or the WORK key.

2.Two four-second displays will follow each other providing some brief statistics pertaining to the split this position belong to.

the current queue depth and wait time of the longest caller is displayed first: Q = 1 WAIT = 4:38

the name of the split and an estimated time to answer (ETA) for a call just arriving is shown second: SALES: 5:45

3.The display returns to VACANT.

SERVICE CONDITIONS

1.This feature is only available when the position is unoccupied.

2.The agent’s display will show SPLIT: ANY if the position is programmed as an any split position and an attempt is made to use this feature.

PROGRAMMING

None

CHAPTER 5

NDA-24282 (E)

Page 294

 

Revision 1.0

 

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NEC 2400IMX system manual 97A Split Display ACD Position ACD, None