NEC 2400IMX system manual Only, → * See Note 2 in Legend

OFFICE DATA DESIGN

Network Configurations:

The following are examples of ACD system configuration in a Fusion Network where single ACDP is provided and in a network where multiple ACDPs are provided. The following examples show how to change a network with a single ACDP into a network with multiple ACDPs. For settings, see “Data Programming” in this section.

Type I: Non-ACD system (as an example for comparing with the other systems)

PBX1	Note 1: ACD calls can be transferred to this system from other ACD systems
	via the data programming of PBX3 in Type III.

Type II: ACD stand-alone system (ACD system provides ACD function in the self-node only)

		PBX2	ACDP			Note 2: ACD calls can be transferred to this system from other ACD systems
						via the data programming of PBX4 in Type III.
Type III: Systems using “ACD Trunk in a Fusion Network”
						PBX3 - System providing ACD trunks only
	PBX3			PBX4	ACDP
						PBX4 - System providing ACD trunks and ACD positions
Type IV: Systems using “AGENT ANYWHERE”
						PBX5 - System providing ACD trunks and ACD positions
	PBX5			PBX6	ACDP

PBX6 - System providing ACD trunks and ACD positions

Additionally, the node providing VNDM (CN of VNDM) and NCN

Figure 5-1 Legend

The following are example configurations of a network providing single ACDP. In this network, call transfer is not available between different types of system since each ACDP works individually.

1.ACD Stand-alone x n

	PBX	ACDP	Call Transfer between ACD stand-alone system is allowed for non-ACD calls
			only.
			→ * See Note 2 in LEGEND.
	PBX	ACDP
Fusion Network

PBX PBX ACDP

PBX PBX

Fusion Network

PBX PBX ACDP

PBX PBX

Fusion Network

2.non-ACD system + ACD stand-alone system + systems using “ACD Trunk in a Fusion Network”

Call Transfer among systems of Type I~III is allowed for non-ACD calls only (ACD incoming calls are unavailable).

→* See Note 1 and Note 2 in LEGEND.

3.ACD stand-alone system + Systems using “ACD Trunk in a Fusion Network (non- ACD system + System using “Agent Anywhere”)

Call Transfer between ACD stand-alone system and systems using “ACD Trunk in a Fusion Network” is allowed for non-ACD calls only

(ACD incoming calls are unavailable).

→* See Note 1 and Note 2 in LEGEND.

Figure 5-2 Fusion Network with Single ACDP (Example)
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