NEC 2400IMX system manual Appendix a Glossary, Acdp, Acd Mat, Ivr

APPENDIX A GLOSSARY

ACD	Automatic Call Distribution.
ACDP	Automatic Call Distribution Processor. (For the NEAX2400 IMX, the ACDP is
	built in the CPU of the PBX)
ACD line	Virtual line of an ACD position.
ACD MAT	Maintenance Administration Terminal (MAT) on which the ACD commands are
	loaded.
After call mode	Selection of ACD position availability after ACD call completion. In Work mode,
	an ACD position becomes unavailable to receive ACD calls upon release from the
	previous ACD call. In Available mode, an ACD position becomes available to
	receive ACD calls upon release from the previous call.
Agent Personal Queue	Queues for calls that are directed to a specific ACD position.
Answer mode	Answer mode for ACD positions: either Auto or Manual. In Manual mode,
	incoming calls ring at the position and are required to be answered manually. In
	Auto mode, calls are connected using the headset or handset, and are introduced by
	a Zip Tone.
Auto Work mode	Occurs when the ACD position receives or places a call on the PBX line.
Call Control Vector (CCV)	A list of instructions or steps for handling incoming ACD calls.
Circuits	The number of trunks in a trunk group that are designated as ACD trunks.
Conditional threshold	Threshold values set for call acceptance of conditional queue calls into the queue
	of a target split.
Default language	The language that will be shown on the display of an ACD position that is logged
	onto the ACD system.
Directory number	Night, Assist and Emergency destination programmed in split data (ACDSPL).
Do Not Disturb	Occurs when none of the ACD positions of an ACD split are logged on.
Hardware type	Specifies if the position is a Dterm or analog agent.
Holiday	A date designated as a holiday within the ACD system, subject to holiday call
	handling procedures (see ACDHC and ACDHS).
I-ACD	Integrated ACD.
I/O type	Defines which type of MIS or Infolink will be used on the input/output port.
Infolink	A data communications link between the ACD system and external computer
	equipment such as host and IVRs.
Internal priority	Priority at which an internal call will be handled.
IVR	Interactive Voice Response unit. A voice prompting unit that can be guided
	through menus via DTMF signalling.
Language	Language to be used for ACD terminal display (D term).
Logon ID	ID code used to logon to the ACD system.
	NDA-24282	APPENDIX A
		Page 453
		Revision 1.0