NEC 2400IMX system manual NAP-215-101 Sheet 1/2 ACD Incoming

ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES

NAP-215-101

Sheet 1/2

ACD Incoming

Agent Position	ELC/DLC
	COT
	LC
A
	B

START

Set up a loop-back connection between COT for ACD trunk group to be tested and station line.

Log off agent positions and supervisory positions.

ACD Agent/Supervisory Position Incoming Test

• Test all agent positions and supervisory positions with following flow chart.

Log on the agent position or supervisory position to be tested, and release the After Call Work Mode.

•Use the AUTO/MAN key to set to the Automatic Answer mode. (If the answering mode at logon is the Automatic Answer mode, this operation is not necessary for the Automatic Answer mode has already been set.)

C.O. trunk call incoming.

•Place a C.O. trunk call from station A to station B. Incoming at ACD agent position.

•Check that a Zip Tone is generated when the call is incoming.

•Check that the incoming route is displayed on the LCD of the agent position. Answering by ACD agent position.

Check that conversation can be started at the same time as the Zip Tone (without any operation).

A

Note: When ACD system is used in a Fusion Network, test that the incoming call terminated to C.O. trunk in other nodes can be picked up.

CHAPTER 6	NDA-24282 (E)
Page 314
Revision 1.0