NEC 2400IMX system manual NAP-215-104 Sheet 1/1

ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES

	NAP-215-104
	Sheet 1/1
					ELC/DLC
	Automatic Call Distribution		Agent Position C	COT
			Agent Position D
START			Agent Position E
						LC
		Log off all agent and supervisory positions.		A
		Log on agent positions in sequence.		B

•Log on agent positions in order of C→ D→ E.

C.O. trunk incoming.

•Place a C.O. trunk call from station A to station B. Incoming at ACD agent position.

•Check that the call is terminated at agent position C. Answering and release by ACD agent position.

C.O. trunk incoming.

•Place C.O. trunk call from station A to station B. Incoming at ACD agent position.

•Check that the call is terminated at agent position D. Answering and release by ACD agent position.

C.O. trunk incoming.

•Place a C.O. trunk call from station A to station B. Incoming at ACD agent position.

•Check that the call is terminated at agent position E. Answering and release by ACD agent position.

Repeat the test procedure above for every agent position and supervisory position of each split.

END

CHAPTER 6	NDA-24282 (E)
Page 318
Revision 1.0