NEC 2400IMX Physical Interface, Communication protocol, Tcp/Ip, Data Transmission Speed Mbps

GENERAL INFORMATION

2.4 MIS

The Management Information System (MIS) expands the benefits of the telephone reception services of the ACD system by providing efficient administration.

The number of handled ACD calls, system capacity and functions of the MIS vary depending on whether it is based on a Navigator MIS. The MIS calculates the traffic related to the ACD calls and issues reports. The basic purpose of MIS is to provide statistical data to be used in calculations of the number of agents required and the amount of C.O. trunk traffic.

System administration can be optimized by the supervisor, by setting the average delay time response of the trunk group or split between 20 and 40 seconds. If the delay time is less than 20 seconds, agents become idle, thus the number of agents can be reduced. When delay time is more than 40 seconds, the number of agents should be increased. (Note the number of agents is dependent on the customers.)

From the MIS, the supervisor can change the office data related to the ACD, including the C.O. call destination, overflow condition and the number of agents.

[Precautions for Use of Navigator MIS]

When using the Navigator MIS, please note the following points:

•If the customer uses the Navigator MIS on a 24-hour basis, be sure to install the Navigator MIS in an air-conditioned room to ensure normal operation and preventing the hard disk from overheating.

•Be sure to perform shutdown procedure before powering off the MIS personal computer. If the power is turned off without running the procedure, statistical data on the hard disk will be corrupted or destroyed.

2.5INTERFACE BETWEEN ACD AND MIS

Table 2-2shows the interface condition between the ACD in the IMX System and MIS.

Table 2-2 Interface Condition

CIRCUIT CARD		INTERFACE CONDITION
	Physical Interface		ETHER
ETHER	Communication protocol		TCP/IP
	Data Transmission Speed		10 Mbps

2.6 EQUIPMENT RELATED TO ACD SYSTEM

2.6.1AGENT POSITION

1.Function

This type of agent position is comprised of a telephone, jack set and a headset. It is equipped with the ACD functions as well as the multifunction telephone functions including the single-key speed dialing. It operates off the 16ELCJ card.

CHAPTER 2 NDA-24282

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