NEC 2400IMX system manual System Operations

CHAPTER 8 SYSTEM OPERATIONS

1.GENERAL

This chapter explains the operating methods of the NEAX2400 CallCenterWorX-Enterprise ACD System.

•Operation of Dterm agent position/supervisory position Log On/Log Off

Answer Mode Work Mode Break Mode Tally Count

Trunk Trouble Report Call Transfer

Night Service Assistance Emergency/Recorder Monitoring/Supervisory Override

•ACD system restart processing

For operation management, refer to the NEAX2400 IMX System Operations and Maintenance Manual.

NDA-24282CHAPTER 8

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