TENANT NUMBER: SPLIT:
NAME:
REQUIRE LOGON ID:
AUTO READY AFTER CALL: AUTO ANSWER:
QUEUE:
CALL WAITING CHIME: JACK OUT MODE: WORK MODE TIMEOUT: ASSIST KEY:
MULTIPLE BREAK TYPES: DIR NUMBERS
NIGHT:
ASIST:
EMGCY:
RECORDER NUMBER: QUEUE WHEN VACANT: WORK MODE RESTRICTED: UPON PBX CALL:

ACDSPL: ASSIGNMENT OF ACD SPLIT DATA

3.Parameters

Tenant Number (1 to 10) Split Number (1 to 250)

Split Name (Optional) - Up to 20 characters Required/Not Required

Work / Available Automatic / Manual Maximum Queue Depth 1 ~ 700

5 ~ 1000% (In increments of 5%). No / Yes

Break / Vacant

0~9999 seconds (0=indefinite) Assist / Monitor Me

1 Break Type / 9 Break Types

Night Pilot Number (SPACE: feature not used)

Assistance Number (SPACE: feature not used)

Emergency Number (SPACE: feature not used)

Recorder No. 1 ~ 5 or 0=feature not used

Queue / Do Not Queue

Allow Restricted

Ring: Auto Work / No Auto Work

Answer: Auto Work / No Auto Work

Dial: Auto Work / No Auto Work

Release: Auto Work / No Auto Work

CONDITIONAL THRESHOLD: No Calls Accepted

 

Agent Available (1 ~ 250)

 

Calls in Queue (1 ~ 699)

CALL WAITING THRESHOLD:Light (0 ~ 700)

 

Flash (0 ~ 700)

STRANDED CALL CCV:

Index number (1 ~ 900)

 

Step number (1 ~ 20)

CALL RECOVER TIME:

(1 ~ 255 seconds or 0=Feature Not Used)

ANALOG WORK MODE TIMEOUT: 0 ~ 9999 seconds

 

0 = Indefinite

HOT SPLIT:

No / Yes

AGENT PRIORITY QUEUING: Agent Queuing Options * Available since the PBX software Series 7400

 

and ACD software R3.

 

Out of Service / In service

WORK MODE TIMEOUT:

Allowed / Rejected

REQUIRE TALLY PER CALL: Tally Required * * Available since the PBX software Series 7400 and ACD software R3.

Not required / Required

LOGOFF WARNING CRITERIA:Logoff Warning * Available since the PBX software Series 7400 and ACD software R3.

Disabled / Calls > Agents, number of calls in queue (1 ~ 9)

NDA-24282CHAPTER 7

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NEC 2400IMX system manual Stranded Call CCV, Call Recover Time, HOT Split