NEC 2400IMX system manual Pbx, None Optional Digits Number

FIELD VALUES FOR ACD SCREENS

Table B-1 Field Values for ACD Screens (5/8)

FIELD NAME	DESCRIPTION	VALUES	DEFAULT	REQUIRED
			SETTING	/OPTIONAL
IVR directory	The PBX directory number that allows ACD to access a port	up to 5	none	required
number	on an Interactive Voice Response (IVR) unit.	digits
IVR pilot	The PBX directory number used by ACD to access ports on	up to 5	none	required
number	an Interactive Voice Response (IVR) unit.	digits
IVR port	Associates a port on the IVR unit with the IVR directory			required
number	number.
Language	The language a position’s messages will be displayed in when	English/
	a position is logged on.	Japanese/
		Spanish/	English	required
		Italian/
		French/
		German
Logon ID	The agent’s ID code used when logging on to the ACD	up to 9	none	required
	system.	digits
Logon ID is ?	Used to control access to the split.	Required/	Required	required
		Not Used
Logon Name	The name to be displayed when logging on with a logon ID.	up to 20	blank	optional
	Displayed on ACD position’s display.)	characters
Max. queue	The maximum number of calls that can be queued to this split	1 ~ 999	99	required
depth	or personal pilot number.
Multi-split	Defines whether this logon ID has access to multiple splits	Yes/No	No	optional
	simultaneously.
Night	The directory number to which calls will be routed when the	up to 5
directory	split is in Night mode. (Must be a valid pilot number.)		none	optional
		digits
number
Operator	Defines the access code programmed for the operator in the	up to 5	0	required
access code	PBX database.	digits
Outbound call	Time allowed for outbound calls to be considered	0 ~ 60 sec-	30	required
answer timer	successfully completed	onds
Overflow	Defines how long a call will stay in queue to the personal pilot	0 ~ 9999	none	required
timeout	number before it overflows. (0 = Indefinite.)
PBX	Specifies whether agents should be forced into Work mode	Yes/No	No	required
incoming	upon receiving an incoming call on their PBX line.
PBX outgoing	Specifies whether agents should be forced into Work mode
	upon receiving dial tone for an outgoing call on their PBX	Yes/No	No	required
	line.
Personal	Overrides the assist request number programmed in	up to 5
assist request	ACDSPL.		none	optional
		digits
number
	NDA-24282			APPENDIX B
				Page 459
				Revision 1.0