LIST OF FIGURES

 

Figure

Title

 

Page

Figure 2-1

Functional Outline of NEAX2400 CallCenterWorX-Enterprise ACD System

. . . . . . . . . . . . . 4

Figure 2-2

Block Diagram of ACD System (Single CPU Configuration)

. . . . . . . . . . . . . 7

Figure 2-3

Block Diagram of ACD System (Dual CPU Configuration)

. . . . . . . . . . . . . 8

Figure 2-4

Outer View of Dterm Series III Agent Position

. . . . . . . . . . . . 11

Figure 2-5

Over View of Dterm Series E Agent Position

. . . . . . . . . . . . 12

Figure 2-6

Supervisory Positions

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . 13

Figure 2-7

NEAX2400 CallCenterWorX-Enterprise ACD System Configuration

. . . . . . . . . . . . 14

Figure 2-8

ACD Group Configuration

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . 15

Figure 2-9

Concept of Operation Mode

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . 17

Figure 3-1

Static Caution Indication

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . 19

Figure 3-2

3M Model 8012 Portable Field Service Kit

. . . . . . . . . . . . 20

Figure 3-3

Peripheral Equipment Installation Procedures

. . . . . . . . . . . . 21

Figure 3-4

Connection of ACD Agent Position .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . 22

Figure 3-5

Key Pads on ACD Agent Position Keyboard (Dterm Series III)

. . . . . . . . . . . . 23

Figure 3-6

Key Pads on ACD Agent Position Keyboard (Dterm Series E)

. . . . . . . . . . . . 24

Figure 3-7

Connection of ACD Supervisory Position

. . . . . . . . . . . . 25

Figure 3-8

Key Pads on Supervisory Position Keyboard (Dterm Series III)

. . . . . . . . . . . . 26

Figure 3-9

Key Pads on Supervisory Position Keyboard (Dterm Series E)

. . . . . . . . . . . . 27

Figure 3-10

Cable Connection between MIS and PBX

. . . . . . . . . . . . 28

Figure 3-11

Connection of Emergency Recorder

(When Emergency Recorder Has Starting Terminal) 29

Figure 3-12

Connection of Emergency Recorder

(When Emergency Recorder Does Not Have

 

Starting Terminal)

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . 29

Figure 3-13

Connection of Announcement Machine

. . . . . . . . . . . . 30

Figure 3-14

System Configuration (when IVR/Host is installed)

. . . . . . . . . . . . 31

Figure 3-15

Connection of Host

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . 32

Figure 3-16

Connection of IVR

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . 33

Figure 3-17

Hardware and Software Upgrading Requirements

. . . . . . . . . . . . 37

Figure 4-1

RS Connector Leads Accommodation

. . . . . . . . . . . . 88

Figure 4-2

Position in IMGdxh

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . 95

Figure 4-3

LT Connector Leads Accommodation of PIMU-A (1/2)

. . . . . . . . . . . 103

Figure 4-3

LT Connector Leads Accommodation of PIMU-A (2/2)

. . . . . . . . . . . 104

Figure 4-4

LT Connector Leads Accommodation of PIMB (1/2)

. . . . . . . . . . . 105

Figure 4-4

LT Connector Leads Accommodation of PIMB (2/2)

. . . . . . . . . . . 106

Figure 4-5

ELC Connector Leads Accommodation of PIMB (1/2)

. . . . . . . . . . . 107

Figure 4-5

ELC Connector Leads Accommodation of PIMB (2/2)

. . . . . . . . . . . 108

Figure 4-6

Connection Diagram

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . 109

Figure 4-7

LT Connector Leads Accommodation of PIMU-A (1 of 3)

. . . . . . . . . . . 116

Figure 4-7

LT Connector Leads Accommodation of PIMU-A (2 of 3)

. . . . . . . . . . . 117

Figure 4-7

LT Connector Leads Accommodation of PIMU-A (3 of 3)

. . . . . . . . . . . 118

Figure 4-8

LT Connector Leads Accommodation of PIMB (1 of 3)

. . . . . . . . . . . 119

Figure 4-8

LT Connector Leads Accommodation of PIMB (2 of 3)

. . . . . . . . . . . 120

Figure 4-8

LT Connector Leads Accommodation of PIMB (3 of 3)

. . . . . . . . . . . 121

Figure 4-9

Connecting Route Diagram

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . 122

Figure 4-10

LT Connector Leads Accommodation of PIMU-A (1 of 3)

. . . . . . . . . . . 128

Figure 4-10

LT Connector Lead Accommodation of PIMU-A (2 of 3)

. . . . . . . . . . . 129

Figure 4-10

LT Connector Leads Accommodation of PIMU-A (3 of 3)

. . . . . . . . . . . 130

Figure 4-11

LT Connector Leads Accommodation of PIMK (1 of 3)

. . . . . . . . . . . 131

Figure 4-11

LT Connector Leads Accommodation of PIMK (2 of 3)

. . . . . . . . . . . 132

 

NDA-24282

LIST OF FIGURES

 

 

 

Page vii

 

 

 

Revision 1.0

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NEC 2400IMX system manual List of Figures