NEC 2400IMX To 3 digits, 005# On an ACD call Sample Displays, 006# ACD call Sample Displays, 023#

TALLY-OH CODES - ACD

			Agent Tally-Oh Codes (Continued)
Code			Description
	Display number of working agents in split. A working agent is one that is logged on, and not in break
	mode. (Either on an ACD call, in work mode, or ready mode) If used from a vacant position, the
003#	position’s split is used. If used while logged on, the agent’s split is used. For agents working in Multi-
	Split mode, the number of working agents for all of the agent’s splits are displayed, one at a time.
	Sample Displays:
	DOMESTIC	151	(1 to 3 digits)
	Display number of agents on break in split. If used from a vacant position, the position’s split is used. If
	used while logged on, the agent’s split is used. For agents working in multi-split mode, the number of
004#	agents on break for all of the agent’s splits are displayed, one at a time.
	Sample Displays:
	INTERNAT’L	8	(1 to 3 digits)
	Display time passed since entering current mode.Valid for all modes:Vacant, Work, Break, Ready, or
005#	on an ACD call.
	Sample Displays:
	BREAK 0:41:06		(hours, minutes and seconds)
	Monitor Me request. An agent asks a supervisor to monitor the conversation. Only valid while on an
006#	ACD call.
	Sample Displays:
	MONITOR	JAMES
	Temporarily disable Work mode time limit.Valid only from Work mode, and disabled only until agent
007#	exits Work mode.
	Sample Displays:
	TIMEOUT DISABLED
	Display time and date for four seconds. Can be used from any mode, including modes such as Ready
008#	and Break where the display normally shows a constant display.
	Sample Displays:
	4:58 PM MON 28
009#	Clear permanent display such as “READY”, “ON BREAK”, or “VACANT”.
021	Setup Connection Displays, see Connection Displays - ACD [C-199A].
022#	Online Help, see Connection Displays - ACD [C-199A].
023#	Show Connection Displays, see Connection Displays - ACD [C-199A].
028#	Unlock an agent’s own position (Emergency use only).
029#	Force an agent’s own position to logoff (Emergency use only).

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