NEC 2400IMX system manual Circuit Card Manual, Located in this manual

INTRODUCTION

1.2 RELATED REFERENCE MANUALS

For maintenance to be performed on the NEAX2400 CallCenterWorX-Enterprise ACD System, there are operations pertaining to ACD functions and those pertaining to the NEAX2400 IMX itself. Because this manual explains only the operations pertaining to ACD functions, related reference manuals explaining the procedures of the NEAX2400 IMX must be used with this manual when performing maintenance on the NEAX2400 CallCenterWorX-Enterprise ACD System as a whole.

IMX reference manuals and their relation with this manual are shown in Table 1-2.

Table 1-2 Related Reference Manuals
MANUAL NAME	RELATION TO THIS MANUAL
Installation Manual	When performing installation/installation tests, use the manuals named
	in conjunction with Chapter 2, “General Information”, Chapter 3,
Circuit Card Manual
	“Installation” and Chapter 4, “Switch Setting of ACD Circuit Cards”
	located in this manual
System Operations and Maintenance	Maintenance operations can be performed by referring to the manual
Manual	listed in addition to Chapter 8, “System Operations” and Chapter 9,
	“System Maintenance” in this manual.
Office Data Specification	Refer to the manual listed when programming office data other than for
	the ACD. Chapter 7, “PBX and ACD Command Programming” includes
	some information for commands used with the ACD System.

1.3 PRECAUTION ON USING THE ACD FEATURES

CAUTION: The use of a monitoring, recording or listening devices to eavesdrop, monitor or record telephone conversations or other sound activities, whether or not contemporaneous with its transmission, may be illegal in certain circumstances under federal or state laws. Legal advice should be sought prior to implementing any practice that monitors or records any telephone conversation. Some federal and state laws require some form of notification to all parties to the telephone conversation, such as using a beep tone or other notification methods or require the consent of all parties to the telephone conversation, prior to monitoring or recording a telephone conversation. Some of these laws incorporate strict penalties.

CHAPTER 1 NDA-24282

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