Aastra Telecom manual MD Evolution Dialog 4223 Professional 125

Services Reserved for Attendants

At any time, you may then return to this camped-on call by pressing the associated line key. The call to the requested internal user is then cancelled.

You may also elect not to supervise the external calls that you transfer when the requested internal user does not answer or is busy.

The system will automatically present them to you once again, if the call is not processed by the requested party within a typical timeframe of 30 seconds.

It is also possible that external calls processed by you or another user are returned to you, for example, on a no-answer condition for a second transfer.

These calls will be accompanied by the following messages:

•R. NO ANSWER FROM <Name> for a call re-directed to you when an identified internal user does not answer.

•R. BUSY ON <Name> for a call re-directed to you when an identified internal user’s line is busy.

The letter “R” stands for “Return”, and replaces the letter “I” for “Instance”, which indicates, then, that the call has already been processed.

L1 Aastra-00164477500			AT	2
R. NO ANSWER FROM WESSON Paul-407
REDIAL	CALLERS	PICKUP	NAME	>

During a period of brief overload, or following a temporary absence, it is possible that neither you nor any other active attendant is avail- able to answer a general call within a typical timeframe of 60 seconds.

The general call is then redirected to:

•Designated day overflow extensions. Facilities may have up to 4 of these types of extensions.

•A possible common bell that may be part of your telephone facility.

The preferred call overflow plan depends on your facility’s settings, just as with the day overflow extensions.

In the second case, your facility’s users are generally allowed to pick up a general call presented with the common bell. See the “Attendant-Based Services” section.

Users who have activated general calls acceptance on their exten- sions may also assist the attendants, especially during brief overload periods. These users are then presented with the general calls at the same time as the active attendants. See the “Attendant-Based Services” section.

MD Evolution – Dialog 4223 Professional 125