Complete Third Party Call Forward Service | Aastra Telecom 4223

Attendant-Based Services

Complete Third Party Call Forward

Service

You have access to the Follow me or third party call forward services that allow you to remotely program call forwarding from the extension that will become the recipient. See also the “Call Forwarding Services” section.

Your facility’s attendants have access to a complete third party call forwarding service that enables them to define a call forward for any user’s account, including yours.

This may consist of a call forward on no-answer condition, a call forward on busy condition, a call forward on no-answer and busy conditions, or an immediate call forward. It may also consist of a call forward on Do not disturb condition, or a call forward on mini- message condition.

When applicable, the number to which calls may be forwarded could be an internal party’s individual extension, a hunt group, another user’s personal group, or even the access number for an integrated voice mail system that your facility may use. It may also consist of an external number.

Programming this third party call forwarding service is carried out similarly to the Follow me service – see the “Call Forwarding Services” section.

First, they simply dial the extension number to call forward from, and then designate the internal or external call forward recipient, if applicable.

When an attendant carries out this operation, he/she does not need to enter any user passwords – not even his/her own.

A call forward programmed in this manner is effective immediately.

In terms of the rights assigned to your extension and each targeted recipient extension, it may be possible for you to program call for- wards on behalf of a third party account.

Generally speaking, this assumes that you know the third party’s user password for whom you are programming the third party call forward.

Note: Besides attendants, there are certain users – perhaps yourself – who may also have the privileged right to program third party call forwards without entering any user passwords.

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Aastra Telecom 4223 manual Complete Third Party Call Forward Service, 122

Contents

User’s Guide Cover Page GraphicPage Table of Contents Page Welcome Declaration of Conformity WarrantyCopyright Read these safety instructions before use Important User Information Display Dialog 4223 Extension FeaturesIntroduction to Your Extension Dynamic Function Keys Menu Call-Fwd Transfer Key Clear or Erase Volume Control KeysHeadset Key Location of the Microphone Location of the Loudspeaker ÖÔ ÖÔ Extension LEDs Display Information Redial Callers Pickup Name Invalid number Accepted serviceDenied service End of call Tones, Voice Announcements, and Ring Tones MD Evolution Dialog 4223 Professional Receiving an External Call Operations for Incoming CallsReceiving an Internal Call Answering a Second Call Answering a CallEnding a Call L1 ÔÖ L3 ÔÖÖMenu Consulting a New CallL2 ÔÖ L1 ÔÖ Pickup Call Pick-UpCall Pick-Up on Presentation Station no z Silent Ringing Function L1 ÖÔ Station no z 9 z + EXT. no z No to Call z Operations for Outgoing CallsManually Dialling a Call Dial the internal extension number to contact Calling with Abbreviated Dialling Speed Dialling ABBR. no z Placing a Call Using Programmable Line or Repertory Keys Redial Press the dynamic function key shown on the left Last External Number RedialOther Options for Dialling Outgoing Calls Subsequent Services Monitoring Your Internal Calls Automatic Call-Back on Busy Condition Automatic Call-Back on No-Answer Condition Dor í Voice Paging over a Free Extension’s LoudspeakerVpaging Next, dial the desired number Call with Temporary ProtectionProtect Call in Substitution or with Signature Station no z Password zNext, dial your user password Signon Dtmf End-to-End Dialling Simply dial the desired external number Stop Discrimination and Routing of External Calls Loudspeaker Mode Operations during a Call Changing from Handset to Handsfree Mode Changing from Handsfree to Handset Mode Muting during a Conversation Adjusting the Loudspeaker or Handset Listening VolumePress this key to activate the mute mode Enquiry Call during a Conversation L1 ÕÔ Refer Back Call between Two Parties or Broker’s Call L1 Ô Ö Press the second line key that is flashing rapidly Call Transfer between Two PartiesL2 ÔÖ Conferenc Or, simply replace the handset when in handset modeConference Call with N Participants L2 ÕÔ Once again, press the dynamic function key shown on L1 ÔÕ L1 ÔÖ Callpark Call HoldCall Parking and Parked Call Retrieving ID. Code z Retrieve Directory, and Call List Services Directory and Call by Name Press the * key, then either the or + key NameName Begin z Name Suite z Call Log File MD Evolution Dialog 4223 Professional Call Forwarding Services Following different types of services are available MD Evolution Dialog 4223 Professional Defining a Variable Call Forward Menu Press the Menu key Confirm CallfwdFWD no z Mode Cancelling a Variable Call ForwardCall-Fwd Call-Fwd Simply press the Call-Fwd key Activating a Call Forward Pre-Defined on the Call-Fwd Key Deactivating a Call Forward Pre-Defined on the Call-Fwd Key Menu Press the Menu key on the third party set Follow Me or Third Party or Remote Call Forward ServiceRemotefwd Press the Next key to display the following screen Immediate Password z Call-Fwd ÖÔFinally, enter your user password Call Deflection Press the C key on your extension to disconnect Dial the prefix to access the call deflection serviceFWD no z L2 Ô Call Forwarding Information Message Services Sending a Mini-Message Next Press the dynamic function key shown on the left Receiving a Mini-Message Call Forward on Mini-Message or Absence Callfwd Press the dynamic function key shown on the left Press your extension’s C key to exit programming mode Select Confirm Voice Mail Services Types of Individual Mailboxes Call Forwarding to a Voice Mailbox 884 z= Dial Internal Notification of Messages Left in Your Mailbox Lx 884 ÖÔ Your Voice Mail Internal Access for ConsultingExternal Notification of Messages Left Your Mailbox 884 z Enter your user password External Access for Consulting Your Voice MailPassword z AA did no z Station no z Consulting Services and Managing Dial 2 to listen to the previously selected message Dial 3 to listen to the next messageDial 1 to listen to the previous message Dial 4 to rewind within the current message Dial 8 # to erase all of the messages in your mailbox Lx 884 ÔDial 8 to listen erase the current message Left a Message Additional Personal Assistant ServicesAutomatic Call-Back to the Party Who Simply dial Dial 1 to manage your greeting message Personalisation Services for your MailboxBegin by dialling Dial 5 to manage your answering message Dial 4 to manage your user password Hunt Group Common Mailbox Dial 9 to end personalisation Dial the number for your company’s automated attendant AA Common Mailbox for a Mailing List885 z Mailbox no z Attendants’ Common Mailbox Integrated Web Server and Unified Messaging MD Evolution Dialog 4223 Professional Group Services Rx Ô Rx ÖÔ Rx ÕÔ Extension Supervision and Associated ServicesHunt Groups Your facility may contain up to 16 hunt groups Simplified Call Pick-Up within a Hunt Group Pickup Press the dynamic function key shown on the left Menu Standby Status within a Hunt GroupL1 Ô Press the C key to end this service SEC. IN/OUT z Lx IN/OUT Ô Dial the prefix to open/close hunt groups Opening/Closing a Hunt GroupGRP. IN/OUT z Group no z Next, dial the internal number for the involved hunt group Lx IN/OUT Õ Ô Tension’s programmable line keys or associated satellite Broadcast Groups N0 BRD GRP z Personal Group Services MD Evolution Dialog 4223 Professional Mobile Extension Service More Features of Your Extension Locking Your Extension Lock HH MM z Appointment ReminderAgenda Background Music Uor ÔÖ Hot Line Call to Attendants Music BRD z Music NO. z MD Evolution Dialog 4223 Professional Malicious Press the dynamic function key shown on the left Secret of IdentityTracing Malicious Calls 100 Conversation RecordingRecord Press the dynamic function key shown on the left Cost Press the dynamic function key shown on the left Controlling Your External Call ChargesInfocomm Press the dynamic function key shown on the left MD Evolution Dialog 4223 Professional 101 Press the C key Account CodesNET. PREF. z 102 MD Evolution Dialog 4223 Professional 103 Account C EXT. noNext, dial the desired external phone number Programming Your Extension 104 Accessing Your Extension’s Programming Mode MD Evolution Dialog 4223 Professional 105 L3 Ô Call no z Programming Your Extension’s Line KeysLines Press the line key you wish to program R2 Ô Call no z Programming Your Satellite Key Panels’s Repertory KeysDirectory Press the repertory key you wish to program Busy Programming Your Extension’s Variable Call-Fwd KeyNoreply NREP+BUSY MD Evolution Dialog 4223 Professional 109 Adjusting Your Extension’s Ring and Loudspeaker VolumeNodisturb Press the Next key Level -/+RING+SPKR Press the dynamic function key shown on the left 110 MD Evolution Dialog 4223 Professional 111 112 Programming Your User PasswordVpaging Modify Consulting Your Facility’s Dialling Plan Enter your current user passwordNext, enter your new user password 79 z OLD Pswd z NEW Pswd z 114 PrefixesPlan Default Actual MD Evolution Dialog 4223 Professional 115 Attendant-Based Services 116 MD Evolution Dialog 4223 Professional 117 Call Offer or IntrusionIntrusion Press the dynamic function key shown on the left Override Press the dynamic function key shown on the left Do Not Disturb Override ServiceGeneral Call Acceptance 118 Gencall MD Evolution Dialog 4223 Professional 119 Answering a Call from a Door Phone 120 MD Evolution Dialog 4223 Professional 121 Call Pick-up for General Calls That Are RingingPickup Deflect General L1 ÔÖ Complete Third Party Call Forward Service 122 Services Reserved for Attendants MD Evolution Dialog 4223 Professional 123 124 Operations for General Calls in Day ModeLx ÖÔ MD Evolution Dialog 4223 Professional 125 Operations for General Calls Night Mode 126 Activating Day and Night Services MD Evolution Dialog 4223 Professional 127 128 Night ST no zNonightst System General Call Forward MD Evolution Dialog 4223 Professional 129 Callfwd System 130 MD Evolution Dialog 4223 Professional 131 Menu Callfwd 2 timesCancsyst Genring Managing the Use of the Common Bell ServiceMenu Times 132 Accessing the General Programming Services MD Evolution Dialog 4223 Professional 133 134 Reinitialising an Extension’s User PasswordPassword Time Managing the System’s Date and TimeManaging Abbreviated Dialling TIME/DATE z CURSOR+ AbbrnbABBR. List z ABBR. no z Complete no z 136 MD Evolution Dialog 4223 Professional 137 TK Group no z Period no z Consulting the Quality of the Facility’s GreetingInccalls Dial the number for the involved trunk group MD Evolution Dialog 4223 Professional 139 Consulting Charge Counters for Your Facility’s ExtensionsCharge Station no z Print Press the dynamic function key shown on the left Major System Alarm Message IndicationBlank Press the dynamic function key shown on the left 140 Alert Press the dynamic function key shown on the left MD Evolution Dialog 4223 Professional 141 QSIG-MD Private Network Services 142 Operations for Outgoing Private Calls Available QSIG-MD Private Network ServicesOperations for Incoming Private Calls MD Evolution Dialog 4223 Professional 143 Message Services Directory, and Call List ServicesCall forwarding services Voice Mail Services MD Evolution Dialog 4223 Professional 145 Non-IP Hand-Over ServiceHand Over Press the dynamic function key shown on the left MD Evolution Dialog 4223 Professional 147 Installing Your ExtensionInstalling Your Extension’s Telephone Cords 148 MD Evolution Dialog 4223 Professional 149 Adjusting the Screen AngleInstalling Your Extension’s Label Installing Your Extension on a Wall 150 MD Evolution Dialog 4223 Professional 151 Your Extension’s Accessories 152 Installing Add-on Key Panels MD Evolution Dialog 4223 Professional 153 Inserting the Labels for the Add-on Key Panels 154 Installation and Cables for an Add-on Interface Module MD Evolution Dialog 4223 Professional 155 + *+ 1 z L3 # z Connecting a HeadsetValidating a Headset Connection 156 Operation in Headset Mode 158 Index MD Evolution Dialog 4223 Professional 159 Common Bell 160 MD Evolution Dialog 4223 Professional 161 162 MD Evolution Dialog 4223 Professional 163 Quick Reference Guide 164 MD Evolution Dialog 4223 Professional 165