Aastra Telecom 4223 manual Your facility may contain up to 16 hunt groups

Group Services

The presentation of an incoming call for your group is therefore carried out just as it would for an individual call presented on your extension – see the “Operations for Incoming Calls” section.

As a result, you have access to all the same processing services as you would for your personal calls.

If you do not answer your hunt group call within a typical 30-second timeframe, it may be presented to a different extension in your group that is free. The call may also be directed to a third party set or other overflow group, such as your facility’s attendants. Depending on the definition for each hunt group, the call may also be re-directed to a dissuasion message.

If all of your hunt group’s members are busy, a call that is presented, as the case dictates, may be directed to a third party set or other overflow group, such as your facility’s attendants. Alternatively, depending on the definition of each group, the call may be placed in a call waiting queue to await a member of the group to be free, or directed to a dissuasion message.

This extension, overflow group or dissuasion message may also be solicited when your group is closed, unless a specific call forward for the entire group was defined by the hunt group supervisor (see details to follow).

In practice, you may be part of several hunt groups. One hunt group is then established as your primary group, while the others are considered to be secondary.

Your primary group has a processing priority feature. Therefore, when there are several different calls presented on the various groups of which you are a part, those for your primary group will take precedence.

The calls presented on your secondary groups are also automatically managed by the system, but without any particular priority.

Notes:

It is your system administrator’s job to define how each hunt group will operate. It is also the system administrator’s responsibility to define to which hunt group(s) you will be assigned, and which one will be your primary group.

Your facility may contain up to 16 hunt groups.

MD Evolution – Dialog 4223 Professional 83