Aastra Telecom manual MD Evolution Dialog 4223 Professional

More Features of Your Extension

Protection against External Calls Being

Re-Routed to Attendants

Usually, your external calling parties can contact you from external network(s), directly through your direct calling numbers, or DID numbers (Direct Inward Dialling).

They may also contact you through your facility’s general number. In this case, your incoming external calls are directed through your facility’s attendants.

An external call is presented to you whether your extension is free or busy. If it is busy, it will usually be automatically placed on camp-on for your extension (unless your extension is equipped with specific protection against such).

If you do not respond to an external call, after a typical delay of 30 seconds, the call is directed (or returned) to your facility’s attendants for processing.

Following the specific rights assigned to your extension, you may have access to protection against your external calls being directed to your facility’s attendants.

This protection may be manifested by:

•Restricted protection on no-answer condition: external calls presented on your extension when its status is “free” will then ring continuously, without a time limit, until you answer it, or the caller ends the call.

•Restricted protection on busy condition: external calls presented on your extension when its status is “busy” will remained on camp-on, without a time limit, until you answer it, or the caller ends the call.

•Extended protection: this combines the two previous cases.

In all cases, this protection against the re-direction of your calls to the automated attendant is never dependant upon any action on your part.

98 MD Evolution – Dialog 4223 Professional