Aastra Telecom manual Call Offer or Intrusion, MD Evolution Dialog 4223 Professional 117

Attendant-Based Services

Call Offer or Intrusion

The call offer or intrusion service is usually reserved for your facility’s attendants, enabling them to intervene during an ongoing call, in order to present an urgent call destined for one of the calling parties.

According to a specific right assigned to your extension, you may also have access to the call offer service. In this case, you may also intervene in an ongoing call to present your call or a call on-hold on your extension to one of the parties.

When you call a party whose status is busy:

L1 SMITH Peter-405
WAIT	DTMF	INTRUSION CALL_BACK
FLASH	>

INTRUSION Press the dynamic function key shown on the left.

You then enter into a 3-way conference call between yourself and the two parties involved in the ongoing call. Usually, a warning tone is heard at a regular frequency during this conference call to remind the parties that they are still under call intrusion status.

You may then present your call to the desired party.

By pressing the line key on which your call is presented, this party may enter into private conversation with you, as their first call is placed on hold. He/she may also end the first call, and would then be re-rung by your call, in the usual manner.

If you have someone on hold on your own extension, you may then transfer that urgent call in the usual manner.

Notes:

You may also be subjected to this service, which is most often used by attendants.

Certain extensions (such as yours) may possibly be equipped with permanent protection against call intrusion. If this is the case, this service will obviously be refused.

Depending on the configuration for your facility defined by your system administrator, these services may be used from specific extensions that are duly authorised, without any warning tones being emitted. This refers to the Silent call monitoring service.

MD Evolution – Dialog 4223 Professional 117