Agilent Technologies 8935 series e6380a manual Message Display, Non-Recoverable Firmware Error

Error Messages

General Information About Error Messages

	The Message Display
	During instrument operation, various messages may appear on the Test
	Set’s display. Prompt-type messages generally appear on the first line of
	the Test Set’s display. General operating and error messages usually
	appear on the second line of the display. Some messages are persistent;
	they remain displayed until the error condition no longer exists, or until
	another persistent message with greater priority occurs. Other
	messages are only displayed when the error first occurs; they are
	removed when a key is pressed or the knob is turned, or when a GPIB
	command is received. Many of the messages are displayed on the
	ERROR MESSAGE screen until the instrument is turned off.
	Messages that are about error conditions may tell you what to do to
	correct the error (turn something off, reduce a field’s value, press a
	certain key, and so forth). Messages and prompts are sometimes
	accompanied by a beep or warble.
	Warbles and Beeps
NOTE
	A warble sound indicates that an instrument-damaging event is
	occurring. Beeps often occur only with the first occurrence of the
	message. Prompts are generally silent.

Non-Recoverable Firmware Error

The non-recoverable firmware error is very important. It appears when an unanticipated event occurs that the Test Set’s firmware cannot handle. The message appears in the center of the Test Set’s display and (except for the two lines in the second paragraph) has the form:

Non-recoverable firmware error. Please record the 2 lines of text below and contact Agilent Technologies through your local

service center or by calling (800) 827-3848 (USA, collect) and

asking to speak to the Service Engineer.

‘Address error exception’ at line number 0

To continue operation, turn POWER off and back on.

Follow the instructions in the message.

Unfortunately, you will not be able to recover from this condition. You must switch the Test Set off and back on. When you rerun the test where the Error Message occurred, it may not occur again. If it does reappear, it would be helpful to Agilent Technologies to record exactly what the configuration of the instrument was when the error appeared and contact Agilent Technologies.

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