D
Avaya Wireless AP-4/5/6 User’s Guide D-1

Technical Support

Before You Seek Help

If you are having a problem using an AP and cannot resolve it with the
information in Troubleshooting, gather the following information and
contact your local authorized reseller or visit
http://www.avaya.com/support for contact information:
• List of Avaya Wireless products installed on your network; include the
following:
— Product names and quantity
— Part numbers (P/N)
— Serial numbers (S/N)
• List of Avaya Wireless software versions installed
— Check the HTTP interface’s Version screen
— Include the source of the software version (e.g., pre-loaded on
unit, installed from CD, downloaded from Avaya Web site, etc.)