Avaya AP-5, AP-4, AP-6 manual Before You Seek Help

Before You Seek Help

•Information about your network

—Network operating system (e.g., Microsoft Networking); include version information

—Protocols used by network (e.g., TCP/IP, NetBEUI, IPX/SPX, AppleTalk)

—Ethernet frame type (e.g., 802.3, Ethernet II), if known

—IP addressing scheme (include address range and whether static or DHCP)

—Network speed and duplex (10 or 100 Mbits/sec; full or half duplex)

—Type of Ethernet device that the Access Points are connected to (e.g., Power over Ethernet power injector, hub, switch, etc.)

—Type of Security enabled on the wireless network (None, WEP Encryption, 802.1x, Mixed)

•A description of the problem you are experiencing

—What were you doing when the error occurred?

—What error message did you see?

—Can you reproduce the problem?

—For each Avaya Wireless product, describe the behavior of the device’s LEDs when the problem occurs

D-2 Avaya Wireless AP-4/5/6 User’s Guide