Avaya AP-4, AP-6, AP-5 manual Troubleshooting Concepts

Troubleshooting Concepts

Troubleshooting Concepts

The following list identifies important troubleshooting concepts and topics. The most common initialization and installation problems relate to IP addressing. For example, you must have valid IP addresses for both the AP and the management computer to access the unit’s HTTP interface.

•IP Address management is fundamental.

•Factory default units are set for “Dynamic” (DHCP) IP Address assignment. The default IP address for the AP is 169.254.128.132 if your network does not have a DHCP server. If you connect the AP to a network with an active DHCP server, then use ScanTool to locate the IP address of your unit. If a DHCP server is not active on your subnet, then use ScanTool to assign a static IP address to the unit.

•The Trivial File Transfer Protocol (TFTP) provides a means to download and upload files. These files include the AP Image (executable program) and configuration files.

•If the AP password is lost or forgotten, you will need to reset to default values. The Reset to Factory Default Procedure resets configuration, but does not change the current AP Image.

•If all else fails… Use the Forced Reload Procedure to erase the current AP Image and then download a new image. Once the new image is loaded, use the Reset to Factory Default Procedure to set the unit to factory default values and reconfigure the unit.

7-2 Avaya Wireless AP-4/5/6 User’s Guide