189, 190, 191, 193, 194 | Dell R510 manual

Troubleshooting an Internal Hard Drive	182
Troubleshooting a Storage Controller	183
Troubleshooting Expansion Cards	184
Troubleshooting Processors	186

5 Running the System Diagnostics . . . . . . 189

Using Online Diagnostics	189
Embedded System Diagnostics Features	189
When to Use the Embedded System Diagnostics . . .	190
Running the Embedded System Diagnostics	190
Embedded System Diagnostics Testing Options . . .	191
Using the Custom Test Options	191
Selecting Devices for Testing	191
Selecting Diagnostics Options	191
Viewing Information and Results	192

6 Jumpers and Connectors . . . . . . . . . . . . 193

System Board Jumpers	193
System Board Connectors	194
Disabling a Forgotten Password	196

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Contents

Image 10

Dell R510 owner manual 189, 190, 191, 193, 194, Disabling a Forgotten Password 196 Contents

Contents

Dell PowerEdge R510 Systems November Contents Uefi Boot Settings Screen Processor Settings Screen Sata Settings Screen OptionalEntering the Uefi Boot Manager Other Information You May Need Entering the iDRAC Configuration Utility Entering the BMC Setup ModuleRemoving the Cooling Shroud Installing the Cooling Shroud Removing a Redundant Power Supply Installing a Hard Drive Into aInstalling an Optical Drive Installing a Redundant Power Supply 115 General Memory Module Installation114 122 146 Replacing the System Battery 143143 161 165 176 190 Disabling a Forgotten Password 196 Contents189 191 Getting Help Contacting Dell Glossary Index Contents Accessing System Features During Startup Front-Panel Features and Indicators AC power and an error has been System error messagesLCD panel displays an error Has been powered on Optional Drive or DVD+/-RW drive Optical driveLights Optional on Five seconds NMI button Used to troubleshoot software LCD Panel Features Optional LCD Panel Features Buttons Description Left Home Screen Buttons Description Select Setup Menu View Menu Display format can be configured in the Set home Hard-Drive Indicator PatternsOption Description Power Green Green and amber About Your System Back-Panel Features and Indicators Back-Panel Features and Indicators About Your System Optional PCIe expansion card ConnectorsSlots using riser card Embedded 10/100/1000 NIC Power supply 1 PS1 Power supply 2 PS2Supply Guidelines for Connecting Optional External Devices NIC Indicator Codes Power Indicator Codes Diagnostic Lights Optional Information on the drives Installed in your systemSystem. If the problem persists Resource and/or system Board hardware failure LCD Status Messages Optional Battery DisabledPower Check Battery E1211 RAID E122A E122C CPU PowerFault. Power E122D Memory Error. Power CPU configBios revision E1410 System Fatal Check power Supply E1614 Power Supply # Check ErrorE1610 Power Supply # ### W error E1624 Lost power E1620 Power Supply #Power error Config Fault. Review Error on #E1714 Unknown error E1711 PCI parity Unusable Check DIMMs E2013 Bios unable to ConfigurationConfigured but E1A14 SAS cable a Timer error Failure. PowerE2017 Timer refresh Power cycle Initialization E201A SuperIOE201B Keyboard E201D Shutdown test Disabled on During Post Check screen Message E2023 Bios Unable toE2110 Multibit Error E2021 Incorrect E2113 Mem mirror OFF ##. PowerI1920 iDRAC6 Upgrade I1910 Intrusion W1628 Performance Solving Problems Described by LCD Status MessagesRemoving LCD Status Messages Degraded System Messages Responding RebootingAlert! iDRAC6 not Alert! Node Power down Alert! PowerSystem boot Memory disabled System board Please run Setup Bios UpdateIs installed on CPU x installed Different cache Bootable mediaCPUs with Sizes detected Match Configuration onEach CPU should Embedded NICx Local keyboard Accessible USBKeyboard fuse has May not work Memory set to Mirror modeInstalled Pairs. Pairs must Be matched in size and geometry Memory tests Error Expected No boot deviceNo timer tick Available Quad rank Dimm Read fault Requested sector not foundPlug & Play Detected after Seek operation Seek errorSector not found Shutdown failure Following DIMMs should Setup programDIMMs should Thermal sensor System Services Timer chipWill now reset Counter 2 failed When in mirror Protected modeInstalled Mode x,x,x System reset When in 128-bitError has caused Code update Degraded. CPU RebootConfiguration is Frequencies to Write fault on Write faultSelected drive Diagnostics Messages Alert Messages Other Information You May Need Using the System Setup Program and Uefi Boot Manager Choosing the System Boot Mode Using the System Setup Program Navigation Keys Entering the System Setup ProgramResponding to Error Messages Displays the System Setup programs help file Settings Screen on System Setup OptionsMain Screen On default Key keyboards Report Keyboard See Power Management Screen onPassword on page 78 for more information Option Description Memory Settings Screen Processor Settings Screen Sata Settings Screen Optional Boot Settings Screen NICs. The NICs may also be accessed through Boot Sequence RetryDisabled default System reattempts to boot after 30 seconds Integrated Devices Screen PCI IRQ Assignments Screen Serial Communication Screen Embedded Server Management Screen Power Management Screen System Security Screen If On without Pre-boot Measurements, the system Option Description Setup PasswordDisabled at system start-up Pre-boot measurements Enables or disables the NMI feature Exit Screen Entering the Uefi Boot Manager Using the Uefi Boot Manager Navigation Keys Uefi Boot Settings Screen Uefi Boot Manager ScreenSystem Utilities Screen Option Description System Services System and Setup Password FeaturesUsing the System Password Bootable DOS media with diagnostics software Using the System Setup Program and Uefi Boot Manager Using the Setup Password Embedded System Management Baseboard Management Controller Configuration Entering the iDRAC Configuration Utility IDRAC Configuration UtilityEntering the BMC Setup Module Try again Using the System Setup Program and Uefi Boot Manager Recommended Tools Installing System ComponentsInside the System Hard drives Installing System Components Power supply bays Cooling shroud Heat sink/processorSystem cooling fans SAS backplane Hard drives Installing System Components Expansion-card riser Front Bezel Optional Removing the Front Bezel Opening and Closing the System Installing the Front BezelOpening the System Latch release lock Closing the System Cooling Shroud Removing the Cooling Shroud Hard Drives Installing the Cooling ShroudRemoving a Hard-Drive Blank Installing a Hard-Drive Blank Removing a Hot-Swap Hard Drive Installing a Hot-Swap Hard Drive Removing and Installing a Hot-Swap Hard Drive Release button Removing a Hard Drive From a Hard-Drive Carrier Drive carrier Screws Installing System ComponentsClose the handle to lock the drive in place Installing a Hard Drive Into a Hard-Drive Carrier Removing a Cabled Hard Drive Replace the system cover. See Closing the System on Installing a Cabled Hard DriveTab Drive bracket Installing System Components Removing a Hard Drive From a Hard-Drive Carrier Removing an Internal Hard Drive Bay Internal Hard DrivesCame with the product 100 Installing an Internal Hard Drive Bay 101 Installing a Hard Drive Into a Hard-Drive Bay Removing an Optical Drive Optical Drive Optional103 Installing an Optical Drive Release tab Removing a Cooling Fan Came with the product Installing System ComponentsCooling Fans 105 106 Fan cable Installing System Components 107 108 Fan cable Replacing a Cooling Fan Power Supplies109 Removing a Redundant Power Supply 111 Installing a Redundant Power SupplyVelcro strap Release latch Installing the Power Supply Blank Removing the Power Supply BlankRemoving a Non-Redundant Power Supply 113 System Memory Installing a Non-Redundant Power Supply114 GB and 2-GB UDIMMs are supported for a total of up to 16 GB General Memory Module Installation Guidelines115 Mode-Specific Guidelines 117 Single Processor Dual Processor Memory 118 Sample Udimm Memory Configurations Per ProcessorAll 16-GB Mirroring Installing Memory Modules 119 Installing System Components Removing Memory Modules 121 Expansion Card Installation Guidelines Expansion Cards and Expansion-Card Risers Perc 6/E controller All the slots are x8 connectors123 Scsi controllers Installing an Expansion Card 125 Connect any cables to the expansion cardExpansion card Removing an Expansion Card Removing an Expansion-Card Riser 127 Riser guides Installing an Expansion-Card RiserExpansion-card riser Expansion card slot Riser guide posts Removing the Storage Controller Card Integrated Storage Controller Card129 SAS data cable connector Release lever blue 130 Installing the Storage Controller Card 131 Installing an iDRAC6 Express Card IDRAC6 Express Card Optional 133 Removing an iDRAC6 Express CardNotch Clip Installing an iDRAC6 Enterprise Card IDRAC6 Enterprise Card Optional 135 Retention standoff posts Removing an iDRAC6 Enterprise Card Internal USB Memory Key Installing a VFlash Media CardVFlash Media Optional Removing a VFlash Media Card Processors Removing a Processor 139 Retention screws 141 Installing a Processor Replacing the System Battery System Battery143 28. Replacing the System Battery System battery 145 RAID battery RAID Battery OptionalRemoving the RAID Battery 146 Removing the Control Panel Assembly Four-Hard-Drive System Control Panel Assembly-LED OptionalInstalling the RAID Battery 147 148 Installing the Control Panel Assembly Four-Hard-Drive System 149 150 Pull tab Removing the Control Panel Display Module Control Panel Assembly-LCD Optional151 Installing the Control Panel Display Module Removing the Control Panel Assembly LCD display module Installing System Components USB memory key connector Power cable Control panel board153 Front-Panel IO Module Optional Installing the Control Panel AssemblyRemoving the Front-Panel IO Module Twelve-Hard-Drive System 155 SAS Backplane Removing the SAS Backplane 157 158 SAS a cable SAS backplane Retention hooks USB cable SAS backplane cable Installing System Components 159 Installing the SAS Backplane Removing the Power Distribution Board Power Distribution Board161 162 163 Replacing the Power Distribution Board Unpack the new power distribution board assembly Removing the System Board System Board165 38. Removing and Installing the System Board Screws 166 Unpack the new system board Installing the System Board167 Installing System Components Troubleshooting Your System Troubleshooting External Connections169 Troubleshooting the Video Subsystem Troubleshooting a USB Device Troubleshooting a NIC Troubleshooting a Serial I/O Device171 Troubleshooting a Wet System 173 Troubleshooting a Damaged System Troubleshooting the System Battery Troubleshooting Power Supplies 175 Troubleshooting System Cooling Problems Troubleshooting a Fan Troubleshooting System Memory 177 Troubleshooting Your System Troubleshooting an Internal USB Key 179 Troubleshooting an Optical Drive Troubleshooting a Hard Drive 181 Troubleshooting an Internal Hard Drive Troubleshooting a Storage Controller 183 Troubleshooting Expansion Cards 185 Troubleshooting Processors 187 188 Running the System Diagnostics Using Online DiagnosticsEmbedded System Diagnostics Features 189 When to Use the Embedded System Diagnostics Running the Embedded System Diagnostics Selecting Devices for Testing Embedded System Diagnostics Testing OptionsUsing the Custom Test Options Selecting Diagnostics Options Viewing Information and Results Password feature is disabled Default The password feature is enabled pinsSystem Board Jumper Settings System Board Jumpers System Board Connectors 194 195 IDRAC6 Express IDRAC6 Express card connector Disabling a Forgotten PasswordExpansion-card riser connector Password enable jumper 197 198 199 Contacting DellGetting Help 200 Amperes AC Alternating current 201Glossary 202 CPU Central processing unit. See processor DC Direct current 203 204 205 Mm Millimeters Ms Milliseconds 206 207 System memory See RAM 208TCP/IP Transmission Control Protocol/Internet Protocol 209 210 211 Index Diagnostics Advanced testing options, 191 testing options Using Dell PowerEdge Diagnostics 213 Post 215 Unified Server Configurator Lifecyle Controller UpgradesSystem Utilities screen, 75 Uefi Boot Settings screen NIC, 171 processors Processor USB