188 | Dell R510 specs

188

Troubleshooting Your System

Image 188

Dell R510 owner manual 188

Contents

Dell PowerEdge R510 Systems November Contents Processor Settings Screen Sata Settings Screen Optional Entering the Uefi Boot ManagerUefi Boot Settings Screen Other Information You May Need Removing the Cooling Shroud Installing the Cooling Shroud Entering the BMC Setup ModuleEntering the iDRAC Configuration Utility Installing a Hard Drive Into a Installing an Optical DriveRemoving a Redundant Power Supply Installing a Redundant Power Supply General Memory Module Installation 114115 122 Replacing the System Battery 143 143146 161 165 176 Disabling a Forgotten Password 196 Contents 189190 191 Getting Help Contacting Dell Glossary Index Contents Accessing System Features During Startup Front-Panel Features and Indicators System error messages LCD panel displays an errorAC power and an error has been Has been powered on Lights Optional on Optical driveOptional Drive or DVD+/-RW drive Five seconds NMI button Used to troubleshoot software LCD Panel Features Optional LCD Panel Features Buttons Description Left Home Screen Buttons Description Select Setup Menu View Menu Hard-Drive Indicator Patterns Option Description PowerDisplay format can be configured in the Set home Green Green and amber About Your System Back-Panel Features and Indicators Back-Panel Features and Indicators About Your System PCIe expansion card Connectors Slots using riser cardOptional Embedded 10/100/1000 NIC Supply Power supply 2 PS2Power supply 1 PS1 Guidelines for Connecting Optional External Devices NIC Indicator Codes Power Indicator Codes Diagnostic Lights Optional Installed in your system System. If the problem persistsInformation on the drives Resource and/or system Board hardware failure LCD Status Messages Optional Disabled PowerBattery Check Battery E1211 RAID E122C CPU Power Fault. PowerE122A E122D Memory CPU config Bios revisionError. Power E1410 System Fatal Check Error E1610 Power Supply #Check power Supply E1614 Power Supply # ### W error E1620 Power Supply # Power errorE1624 Lost power Config Error on # E1714 Unknown errorFault. Review E1711 PCI parity Configuration Configured butUnusable Check DIMMs E2013 Bios unable to E1A14 SAS cable a Failure. Power E2017 Timer refreshTimer error Power cycle E201A SuperIO E201B KeyboardInitialization E201D Shutdown test During Post Check screen Message E2023 Bios Unable to E2110 Multibit ErrorDisabled on E2021 Incorrect ##. Power I1920 iDRAC6 UpgradeE2113 Mem mirror OFF I1910 Intrusion Solving Problems Described by LCD Status Messages Removing LCD Status MessagesW1628 Performance Degraded System Messages Rebooting Alert! iDRAC6 notResponding Alert! Node Alert! Power System bootPower down Memory disabled Bios Update Is installed onSystem board Please run Setup CPU x installed Bootable media CPUs withDifferent cache Sizes detected Configuration on Each CPU shouldMatch Embedded NICx Accessible USB Keyboard fuse hasLocal keyboard May not work Mirror mode Installed Pairs. Pairs must Be matched in size and geometryMemory set to Memory tests No boot device No timer tickError Expected Available Read fault Requested sector not found Plug & PlayQuad rank Dimm Detected after Seek error Sector not foundSeek operation Shutdown failure Setup program DIMMs shouldFollowing DIMMs should Thermal sensor Timer chip Will now resetSystem Services Counter 2 failed Protected mode InstalledWhen in mirror Mode x,x,x When in 128-bit Error has causedSystem reset Code update Reboot Configuration isDegraded. CPU Frequencies to Selected drive Write faultWrite fault on Diagnostics Messages Alert Messages Other Information You May Need Using the System Setup Program and Uefi Boot Manager Choosing the System Boot Mode Entering the System Setup Program Responding to Error MessagesUsing the System Setup Program Navigation Keys Displays the System Setup programs help file Main Screen System Setup OptionsSettings Screen on See Power Management Screen on Password on page 78 for more informationOn default Key keyboards Report Keyboard Option Description Memory Settings Screen Processor Settings Screen Sata Settings Screen Optional Boot Settings Screen Boot Sequence Retry Disabled default System reattempts to boot after 30 secondsNICs. The NICs may also be accessed through Integrated Devices Screen PCI IRQ Assignments Screen Serial Communication Screen Embedded Server Management Screen Power Management Screen System Security Screen Option Description Setup Password Disabled at system start-upIf On without Pre-boot Measurements, the system Pre-boot measurements Enables or disables the NMI feature Exit Screen Entering the Uefi Boot Manager Using the Uefi Boot Manager Navigation Keys System Utilities Screen Uefi Boot Manager ScreenUefi Boot Settings Screen System and Setup Password Features Using the System PasswordOption Description System Services Bootable DOS media with diagnostics software Using the System Setup Program and Uefi Boot Manager Using the Setup Password Embedded System Management Baseboard Management Controller Configuration IDRAC Configuration Utility Entering the BMC Setup ModuleEntering the iDRAC Configuration Utility Try again Using the System Setup Program and Uefi Boot Manager Inside the System Installing System ComponentsRecommended Tools System cooling fans Power supply bays Cooling shroud Heat sink/processorHard drives Installing System Components SAS backplane Hard drives Installing System Components Expansion-card riser Front Bezel Optional Removing the Front Bezel Opening the System Installing the Front BezelOpening and Closing the System Latch release lock Closing the System Cooling Shroud Removing the Cooling Shroud Removing a Hard-Drive Blank Installing the Cooling ShroudHard Drives Installing a Hard-Drive Blank Removing a Hot-Swap Hard Drive Installing a Hot-Swap Hard Drive Removing and Installing a Hot-Swap Hard Drive Release button Close the handle to lock the drive in place Drive carrier Screws Installing System ComponentsRemoving a Hard Drive From a Hard-Drive Carrier Installing a Hard Drive Into a Hard-Drive Carrier Removing a Cabled Hard Drive Tab Drive bracket Installing a Cabled Hard DriveReplace the system cover. See Closing the System on Installing System Components Removing a Hard Drive From a Hard-Drive Carrier Came with the product Internal Hard DrivesRemoving an Internal Hard Drive Bay 100 Installing an Internal Hard Drive Bay 101 Installing a Hard Drive Into a Hard-Drive Bay 103 Optical Drive OptionalRemoving an Optical Drive Installing an Optical Drive Release tab Came with the product Installing System Components Cooling FansRemoving a Cooling Fan 105 106 Fan cable Installing System Components 107 108 Fan cable 109 Power SuppliesReplacing a Cooling Fan Removing a Redundant Power Supply Velcro strap Release latch Installing a Redundant Power Supply111 Removing a Non-Redundant Power Supply Removing the Power Supply BlankInstalling the Power Supply Blank 113 114 Installing a Non-Redundant Power SupplySystem Memory 115 General Memory Module Installation GuidelinesGB and 2-GB UDIMMs are supported for a total of up to 16 GB Mode-Specific Guidelines 117 Single Processor Dual Processor Memory All 16-GB Mirroring Sample Udimm Memory Configurations Per Processor118 Installing Memory Modules 119 Installing System Components Removing Memory Modules 121 Expansion Card Installation Guidelines Expansion Cards and Expansion-Card Risers All the slots are x8 connectors 123Perc 6/E controller Scsi controllers Installing an Expansion Card Expansion card Connect any cables to the expansion card125 Removing an Expansion Card Removing an Expansion-Card Riser 127 Expansion-card riser Expansion card slot Riser guide posts Installing an Expansion-Card RiserRiser guides 129 Integrated Storage Controller CardRemoving the Storage Controller Card SAS data cable connector Release lever blue 130 Installing the Storage Controller Card 131 Installing an iDRAC6 Express Card IDRAC6 Express Card Optional Notch Clip Removing an iDRAC6 Express Card133 Installing an iDRAC6 Enterprise Card IDRAC6 Enterprise Card Optional 135 Retention standoff posts Removing an iDRAC6 Enterprise Card Installing a VFlash Media Card VFlash Media OptionalInternal USB Memory Key Removing a VFlash Media Card Processors Removing a Processor 139 Retention screws 141 Installing a Processor 143 System BatteryReplacing the System Battery 28. Replacing the System Battery System battery 145 RAID Battery Optional Removing the RAID BatteryRAID battery 146 Control Panel Assembly-LED Optional Installing the RAID BatteryRemoving the Control Panel Assembly Four-Hard-Drive System 147 148 Installing the Control Panel Assembly Four-Hard-Drive System 149 150 Pull tab 151 Control Panel Assembly-LCD OptionalRemoving the Control Panel Display Module Installing the Control Panel Display Module Removing the Control Panel Assembly 153 USB memory key connector Power cable Control panel boardLCD display module Installing System Components Removing the Front-Panel IO Module Twelve-Hard-Drive System Installing the Control Panel AssemblyFront-Panel IO Module Optional 155 SAS Backplane Removing the SAS Backplane 157 158 SAS a cable SAS backplane Retention hooks USB cable SAS backplane cable Installing System Components 159 Installing the SAS Backplane 161 Power Distribution BoardRemoving the Power Distribution Board 162 163 Replacing the Power Distribution Board Unpack the new power distribution board assembly 165 System BoardRemoving the System Board 38. Removing and Installing the System Board Screws 166 167 Installing the System BoardUnpack the new system board Installing System Components 169 Troubleshooting External ConnectionsTroubleshooting Your System Troubleshooting the Video Subsystem Troubleshooting a USB Device 171 Troubleshooting a Serial I/O DeviceTroubleshooting a NIC Troubleshooting a Wet System 173 Troubleshooting a Damaged System Troubleshooting the System Battery Troubleshooting Power Supplies 175 Troubleshooting System Cooling Problems Troubleshooting a Fan Troubleshooting System Memory 177 Troubleshooting Your System Troubleshooting an Internal USB Key 179 Troubleshooting an Optical Drive Troubleshooting a Hard Drive 181 Troubleshooting an Internal Hard Drive Troubleshooting a Storage Controller 183 Troubleshooting Expansion Cards 185 Troubleshooting Processors 187 188 Using Online Diagnostics Embedded System Diagnostics FeaturesRunning the System Diagnostics 189 When to Use the Embedded System Diagnostics Running the Embedded System Diagnostics Embedded System Diagnostics Testing Options Using the Custom Test OptionsSelecting Devices for Testing Selecting Diagnostics Options Viewing Information and Results Default The password feature is enabled pins System Board Jumper SettingsPassword feature is disabled System Board Jumpers System Board Connectors 194 195 Disabling a Forgotten Password Expansion-card riser connectorIDRAC6 Express IDRAC6 Express card connector Password enable jumper 197 198 Getting Help Contacting Dell199 200 Glossary 201Amperes AC Alternating current 202 CPU Central processing unit. See processor DC Direct current 203 204 205 Mm Millimeters Ms Milliseconds 206 207 TCP/IP Transmission Control Protocol/Internet Protocol 208System memory See RAM 209 210 211 Index Diagnostics Advanced testing options, 191 testing options Using Dell PowerEdge Diagnostics 213 Post Unified Server Configurator Lifecyle Controller Upgrades System Utilities screen, 75 Uefi Boot Settings screen215 NIC, 171 processors Processor USB