Troubleshooting an Optical Drive
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1If installed, remove the front bezel. See "Removing the Front Bezel" on page 86.
2Try using a different CD or DVD.
3Enter the System Setup program and ensure that the integrated SATA controller and the drive's SATA port are enabled. See "Entering the System Setup Program" on page 62.
4Run the appropriate online diagnostic test. See "Using Online Diagnostics" on page 189.
5Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
6Open the system. See "Opening the System" on page 87.
7Ensure that the interface cable is securely connected to the optical drive and to the system board.
8Ensure that a power cable is properly connected to the drive.
9Close the system. See "Closing the System" on page 89.
10Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem is not resolved, see "Getting Help" on page 199.
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