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Dell R510 owner manual Diagnostics Advanced testing options, 191 testing options

Models: R510

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diagnostics

advanced testing options, 191 testing options, 191

using Dell PowerEdge Diagnostics, 189

when to use, 190

DIMMs

See memory modules (DIMMs).

drive blank installing, 92 removing, 91

E

Embedded System

Management, 79

error messages, 62

expansion card troubleshooting, 184

expansion cards installing, 124 removing, 126 SAS controller, 129

expansion slots, 122

F

front-panel features, 14

G

guidelines

connecting external devices, 25 expansion card installation, 122 memory installation, 115

H

hard drive troubleshooting, 181-182

hard drives (cabled) installing, 96 removing, 95-96

hard drives (hot-swappable) installing, 93

heat sink, 140

I

iDRAC card installing, 132, 134 system port, 22

iDRAC Configuration Utility, 81

indicators back-panel, 22 front-panel, 14 NIC, 25 power, 14, 26

installing

control panel assembly, 149, 151, 154, 156

cooling shroud, 91 expansion card, 124 hard drive (cabled), 96

hard drive (hot-swappable), 93

212

Index

Image 212

Dell R510 owner manual Diagnostics Advanced testing options, 191 testing options, Using Dell PowerEdge Diagnostics

Contents

Dell PowerEdge R510 Systems November Contents Processor Settings Screen Sata Settings Screen Optional Entering the Uefi Boot ManagerUefi Boot Settings Screen Other Information You May NeedRemoving the Cooling Shroud Installing the Cooling Shroud Entering the BMC Setup ModuleEntering the iDRAC Configuration Utility Installing a Hard Drive Into a Installing an Optical DriveRemoving a Redundant Power Supply Installing a Redundant Power SupplyGeneral Memory Module Installation 114115 122Replacing the System Battery 143 143146 161165 176Disabling a Forgotten Password 196 Contents 189190 191Getting Help Contacting Dell Glossary Index Contents Accessing System Features During Startup Front-Panel Features and Indicators System error messages LCD panel displays an errorAC power and an error has been Has been powered onLights Optional on Optical driveOptional Drive or DVD+/-RW drive Five seconds NMI button Used to troubleshoot softwareLCD Panel Features Optional LCD Panel Features Buttons Description LeftHome Screen Buttons Description SelectSetup Menu View MenuHard-Drive Indicator Patterns Option Description PowerDisplay format can be configured in the Set home Green Green and amber About Your SystemBack-Panel Features and Indicators Back-Panel Features and Indicators About Your SystemPCIe expansion card Connectors Slots using riser cardOptional Embedded 10/100/1000 NICSupply Power supply 2 PS2Power supply 1 PS1 Guidelines for Connecting Optional External Devices NIC Indicator CodesPower Indicator Codes Diagnostic Lights Optional Installed in your system System. If the problem persistsInformation on the drives Resource and/or system Board hardware failureLCD Status Messages Optional Disabled PowerBattery Check Battery E1211 RAIDE122C CPU Power Fault. PowerE122A E122D MemoryCPU config Bios revisionError. Power E1410 System FatalCheck Error E1610 Power Supply #Check power Supply E1614 Power Supply # ### W errorE1620 Power Supply # Power errorE1624 Lost power ConfigError on # E1714 Unknown errorFault. Review E1711 PCI parityConfiguration Configured butUnusable Check DIMMs E2013 Bios unable to E1A14 SAS cable aFailure. Power E2017 Timer refreshTimer error Power cycleE201A SuperIO E201B KeyboardInitialization E201D Shutdown testDuring Post Check screen Message E2023 Bios Unable to E2110 Multibit ErrorDisabled on E2021 Incorrect##. Power I1920 iDRAC6 UpgradeE2113 Mem mirror OFF I1910 IntrusionSolving Problems Described by LCD Status Messages Removing LCD Status MessagesW1628 Performance DegradedSystem Messages Rebooting Alert! iDRAC6 notResponding Alert! NodeAlert! Power System bootPower down Memory disabledBios Update Is installed onSystem board Please run Setup CPU x installedBootable media CPUs withDifferent cache Sizes detectedConfiguration on Each CPU shouldMatch Embedded NICxAccessible USB Keyboard fuse hasLocal keyboard May not workMirror mode Installed Pairs. Pairs must Be matched in size and geometryMemory set to Memory testsNo boot device No timer tickError Expected AvailableRead fault Requested sector not found Plug & PlayQuad rank Dimm Detected afterSeek error Sector not foundSeek operation Shutdown failureSetup program DIMMs shouldFollowing DIMMs should Thermal sensorTimer chip Will now resetSystem Services Counter 2 failedProtected mode InstalledWhen in mirror Mode x,x,xWhen in 128-bit Error has causedSystem reset Code updateReboot Configuration isDegraded. CPU Frequencies toSelected drive Write faultWrite fault on Diagnostics Messages Alert MessagesOther Information You May Need Using the System Setup Program and Uefi Boot Manager Choosing the System Boot ModeEntering the System Setup Program Responding to Error MessagesUsing the System Setup Program Navigation Keys Displays the System Setup programs help fileMain Screen System Setup OptionsSettings Screen on See Power Management Screen on Password on page 78 for more informationOn default Key keyboards Report Keyboard Option DescriptionMemory Settings Screen Processor Settings Screen Sata Settings Screen Optional Boot Settings ScreenBoot Sequence Retry Disabled default System reattempts to boot after 30 secondsNICs. The NICs may also be accessed through Integrated Devices ScreenPCI IRQ Assignments Screen Serial Communication ScreenEmbedded Server Management Screen Power Management Screen System Security ScreenOption Description Setup Password Disabled at system start-upIf On without Pre-boot Measurements, the system Pre-boot measurementsEnables or disables the NMI feature Exit ScreenEntering the Uefi Boot Manager Using the Uefi Boot Manager Navigation KeysSystem Utilities Screen Uefi Boot Manager ScreenUefi Boot Settings Screen System and Setup Password Features Using the System PasswordOption Description System Services Bootable DOS media with diagnostics softwareUsing the System Setup Program and Uefi Boot Manager Using the Setup Password Embedded System Management Baseboard Management Controller Configuration IDRAC Configuration Utility Entering the BMC Setup ModuleEntering the iDRAC Configuration Utility Try againUsing the System Setup Program and Uefi Boot Manager Inside the System Installing System ComponentsRecommended Tools System cooling fans Power supply bays Cooling shroud Heat sink/processorHard drives Installing System Components SAS backplane Hard drives Installing System Components Expansion-card riserFront Bezel Optional Removing the Front BezelOpening the System Installing the Front BezelOpening and Closing the System Latch release lock Closing the System Cooling Shroud Removing the Cooling ShroudRemoving a Hard-Drive Blank Installing the Cooling ShroudHard Drives Installing a Hard-Drive Blank Removing a Hot-Swap Hard DriveInstalling a Hot-Swap Hard Drive Removing and Installing a Hot-Swap Hard Drive Release buttonClose the handle to lock the drive in place Drive carrier Screws Installing System ComponentsRemoving a Hard Drive From a Hard-Drive Carrier Installing a Hard Drive Into a Hard-Drive Carrier Removing a Cabled Hard DriveTab Drive bracket Installing a Cabled Hard DriveReplace the system cover. See Closing the System on Installing System Components Removing a Hard Drive From a Hard-Drive Carrier Came with the product Internal Hard DrivesRemoving an Internal Hard Drive Bay 100 Installing an Internal Hard Drive Bay 101Installing a Hard Drive Into a Hard-Drive Bay 103 Optical Drive OptionalRemoving an Optical Drive Installing an Optical Drive Release tabCame with the product Installing System Components Cooling FansRemoving a Cooling Fan 105106 Fan cable Installing System Components 107108 Fan cable109 Power SuppliesReplacing a Cooling Fan Removing a Redundant Power Supply Velcro strap Release latch Installing a Redundant Power Supply111 Removing a Non-Redundant Power Supply Removing the Power Supply BlankInstalling the Power Supply Blank 113 114 Installing a Non-Redundant Power SupplySystem Memory 115 General Memory Module Installation GuidelinesGB and 2-GB UDIMMs are supported for a total of up to 16 GB Mode-Specific Guidelines 117 Single Processor Dual Processor MemoryAll 16-GB Mirroring Sample Udimm Memory Configurations Per Processor118 Installing Memory Modules 119Installing System Components Removing Memory Modules 121Expansion Card Installation Guidelines Expansion Cards and Expansion-Card RisersAll the slots are x8 connectors 123Perc 6/E controller Scsi controllersInstalling an Expansion Card Expansion card Connect any cables to the expansion card125 Removing an Expansion Card Removing an Expansion-Card Riser 127Expansion-card riser Expansion card slot Riser guide posts Installing an Expansion-Card RiserRiser guides 129 Integrated Storage Controller CardRemoving the Storage Controller Card SAS data cable connector Release lever blue 130Installing the Storage Controller Card 131Installing an iDRAC6 Express Card IDRAC6 Express Card OptionalNotch Clip Removing an iDRAC6 Express Card133 Installing an iDRAC6 Enterprise Card IDRAC6 Enterprise Card Optional135 Retention standoff postsRemoving an iDRAC6 Enterprise Card Installing a VFlash Media Card VFlash Media OptionalInternal USB Memory Key Removing a VFlash Media CardProcessors Removing a Processor139 Retention screws 141 Installing a Processor 143 System BatteryReplacing the System Battery 28. Replacing the System Battery System battery 145 RAID Battery Optional Removing the RAID BatteryRAID battery 146Control Panel Assembly-LED Optional Installing the RAID BatteryRemoving the Control Panel Assembly Four-Hard-Drive System 147148 Installing the Control Panel Assembly Four-Hard-Drive System 149150 Pull tab151 Control Panel Assembly-LCD OptionalRemoving the Control Panel Display Module Installing the Control Panel Display Module Removing the Control Panel Assembly153 USB memory key connector Power cable Control panel boardLCD display module Installing System Components Removing the Front-Panel IO Module Twelve-Hard-Drive System Installing the Control Panel AssemblyFront-Panel IO Module Optional 155 SAS Backplane Removing the SAS Backplane157 158 SAS a cable SAS backplane Retention hooksUSB cable SAS backplane cable Installing System Components 159Installing the SAS Backplane 161 Power Distribution BoardRemoving the Power Distribution Board 162 163 Replacing the Power Distribution Board Unpack the new power distribution board assembly165 System BoardRemoving the System Board 38. Removing and Installing the System Board Screws 166167 Installing the System BoardUnpack the new system board Installing System Components 169 Troubleshooting External ConnectionsTroubleshooting Your System Troubleshooting the Video Subsystem Troubleshooting a USB Device171 Troubleshooting a Serial I/O DeviceTroubleshooting a NIC Troubleshooting a Wet System 173 Troubleshooting a Damaged System Troubleshooting the System BatteryTroubleshooting Power Supplies 175Troubleshooting System Cooling Problems Troubleshooting a FanTroubleshooting System Memory 177Troubleshooting Your System Troubleshooting an Internal USB Key 179Troubleshooting an Optical Drive Troubleshooting a Hard Drive 181Troubleshooting an Internal Hard Drive Troubleshooting a Storage Controller 183Troubleshooting Expansion Cards 185 Troubleshooting Processors 187 188 Using Online Diagnostics Embedded System Diagnostics FeaturesRunning the System Diagnostics 189When to Use the Embedded System Diagnostics Running the Embedded System DiagnosticsEmbedded System Diagnostics Testing Options Using the Custom Test OptionsSelecting Devices for Testing Selecting Diagnostics OptionsViewing Information and Results Default The password feature is enabled pins System Board Jumper SettingsPassword feature is disabled System Board JumpersSystem Board Connectors 194195 Disabling a Forgotten Password Expansion-card riser connectorIDRAC6 Express IDRAC6 Express card connector Password enable jumper197 198 Getting Help Contacting Dell199 200 Glossary 201Amperes AC Alternating current 202 CPU Central processing unit. See processor DC Direct current203 204 205 Mm Millimeters Ms Milliseconds206 207 TCP/IP Transmission Control Protocol/Internet Protocol 208System memory See RAM 209 210 211 IndexDiagnostics Advanced testing options, 191 testing options Using Dell PowerEdge Diagnostics213 Post Unified Server Configurator Lifecyle Controller Upgrades System Utilities screen, 75 Uefi Boot Settings screen215 NIC, 171 processorsProcessor USB