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Dot Hill Systems II 200 FC Replacing the Front Bezel and Ear Caps, Upgrading SES and PLD Firmware

Models: II 200 FC

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7.4.3Upgrading SES and PLD Firmware

A controller that replaces a failed unit in a dual-controller system often has a newer release of the firmware installed than the firmware in the controller it replaced. To maintain compatibility, the surviving primary controller automatically updates the firmware running on the replacement secondary controller to the firmware version of the primary controller.

Note – When you upgrade your controller firmware in the Solaris operating system, the format(1M) command still shows the earlier revision level. To correct this, you must update the drive label using the autoconfigure option (option 0) of the format(1M) command. When you select label, the drive is labelled with the updated firmware version.

7.4.3Upgrading SES and PLD Firmware

When you replace an I/O controller, the new controller might have a version of SES or PLD firmware different from the other controller in your array. If this mismatch occurs, when you install a controller you hear an audible alarm and see a blinking amber Event LED.

To synchronize the SES firmware and hardware PLD versions, you must download new SES firmware through SANscape software or the SANscape Command-Line Interface (CLI).

If you have not installed this software, you must install it from the software CD that shipped with your array.

■Refer to the SANscape User’s Guide to see instructions for downloading firmware for devices.

■Refer to the SANscape CLI User’s Guide, or the sccli(1M) man page for similar instructions using the SANscape CLI.

■Refer to the SANnet II 200 FC, SATA, and SATA SE Array Release Notes for instructions about where to obtain the firmware that you need to download.

When you open the SANscape software or the SANscape CLI and connect to the array, an error message alerts you to the mismatched version problem.

7.5Replacing the Front Bezel and Ear Caps

Some procedures require that you remove the front bezel and the small vertical plastic caps on either side of the bezel that cover the rackmount tabs. These rackmount tabs are referred to as “ears.”

7-8SANnet II 200 FC, SATA, and SATA SE Array Installation, Operation, and Service Manual • March 2005

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Dot Hill Systems II 200 FC service manual Replacing the Front Bezel and Ear Caps, Upgrading SES and PLD Firmware

Contents

March 83-00003261, Revision C Array Installation, Operation, and Service ManualSANnet II 200 FC, SATA, and SATA SE Changes CopyrightTrademarks Contents Prefacexvii 1. Product and Architecture OverviewUnpacking Your Array Connecting Your ArraySite Planning Checking LEDs Configuration OverviewContents Troubleshooting Your Array Maintaining Your ArrayA. SANnet II 200 FC, SATA, and SATA SE Array Specifications Configuring a Microsoft Windows Server Index Index-1Page Figures FIGURE B-1 FIGURE B-2 Figures B-15B-16 Page Tables TABLE A-1 TABLE A-2 TABLE A-3 TABLE B-1 TABLE B-2 TABLE B-3 TABLE B-4 TABLE C-1 TABLE D-1 TABLE D-2Preface How This Book Is OrganizedSANnet II Family FRU Installation Guide SANnet II Family Rack Installation Guide for 2U ArraysSANnet II Family Safety, Regulatory, and Compliance Manual Typographic ConventionsTechnical Support Placing a Support CallCorporate Headquarters Contacts United States California Corporate HeadquartersDot Hill Welcomes Your Comments Product and Architecture Overview CHAPTER1.1 Comparison of FC, SATA, and SATA SE Arrays 1.1.1.1 SANnet II 200 FC Array Features 1.1.1 Fibre Channel and SATA Array Architectures1.1.1.2 SANnet II 200 SATA and SATA SE Array Features SANnet II 200 SATA SE Array SANnet II 200 FC ArraySANnet II 200 SATA Array 1.1.3 SANnet II 200 FC, SATA, and SATA SE Array Configurations 1. 1-GHz drives are not supported 1.2 Field-Replaceable Units 1.2.1 RAID I/O Controller Modules1.2.2 I/O Expansion Modules 1.2.3 Disk Drives1.2.3.2 SANnet II 200 SATA and SATA SE Array Disk Drives 1.2.4 Battery Module1.2.3.1 SANnet II 200 FC Array Disk Drives 1.4 Fibre Channel Technology Overview 1.2.5 Power and Fan Modules1.3 Interoperability 1.4.2 FC Topologies 1.4.3 Fibre Hubs and Switches1.4.1 FC Protocols 1.4.4 Data Availability 1.4.5 Scalability1.5.1.1 Host Bus Adapters 1.5.1 Redundant Configuration Considerations1.5 Fibre Channel Architecture 1.5.1.3 Host Redundant Paths 1.6 Additional Software Tools1.5.1.2 Active-to-Active Redundant Controller Page CHAPTER Site Planning2.1 Customer Obligations 2.2 Safety Precautions 2.3.1 Electromagnetic Compatibility 2.4 Electrical and Power Specifications2.3 Environmental Requirements 2.6 Layout Map 2.5 Physical Specifications2.6.1 Rack Placement 2.6.2 Tabletop Placement 2.7 Console and Other Requirements2.8 Preinstallation Worksheets Table 2-4 Site Preparation Worksheet Host or Fabric Switch Connectivity - Host or Fabric Switch #2 Table 2-5 Host and Fabric Switch Connectivity SummarizedHost or Fabric Switch Connectivity - Host or Fabric Switch #1 CHAPTER Unpacking Your Array3.1 Opening Your Package 3.2 Checking the Package Contents 3.2.1 Standard Array Packages3.3 Field-Replaceable Units 3.4 Customer-Provided Cables3.5 Mounting Your Array in a Rack or Cabinet SANnet II Family Rack Installation Guide for 2U ArraysPage Connecting Your Array CHAPTER4.1 Converting Your Front Bezel Locks So the Keys Cannot Be Removed Figure 4-1 Front Bezel and Front Bezel Locks of an ArrayChapter 4 Connecting Your Array 4.2 RAID Array Connections 4.2.1 SANnet II 200 FC Array Connections4.2.2 SANnet II 200 SATA Array Connections Chapter 4 Connecting Your ArrayServers and consoles FC devices Management console FC device connections application/data servers and consolesServers and consoles FC devices consoleFC device connections application/data servers and consoles Management4.3 Connecting the Chassis to AC Power Outlets 4.2.3 SANnet II 200 SATA SE Array ConnectionsSet them aside for reassembly later 4.4 Connecting the Chassis to DC Power Outlets Figure 4-6 Installing a Cord LockTable 4-1 DC Cable Wiring for Cable Table 4-2 DC Cable Wiring for Cable4.5 Cabling to Expansion Units RAID array Expansion unit Expansion unit Loop A top drive portsCable to drive Cable to host Loop B bottom drive ports4.6 Setting Loop IDs on Expansion Units RAID array Expansion unit Loop A left-side drive ports Expansion unitCable to drive Loop B right-side drive ports1. Use the provided key to unlock both bezel locks Do not use force when placing a cap on an ear 4.7 Powering Up and Checking LEDs 4.8 Reviewing Channels, Ports, and SFPs4.8.1 Drive Port Connectivity in a Dual-Controller Array Two ports on channel Two drive ports on channel 4.8.1.1 SANnet II 200 FC Array Drive Ports4.8.1.2 SANnet II 200 SATA Array Drive Ports 4.8.2 Host Port Connectivity in a Dual-Controller Array 4.8.2.1 SANnet II 200 FC Array4.8.2.2 SANnet II 200 SATA and SATA SE Arrays 4.8.3 Default SFP Placement Figure 4-16 Host Channels on a Dual-Controller SATA SE ArrayFC0 FC1 FC4 FC5 H/D/RCC 4.8.4 Changing Your SFP Configuration Figure 4-22 SANnet II 200 SATA Expansion Unit Default SFP Placement4.9 Establishing Communications With An Array 4.10 Configuring a Host COM Port to Connect to a RAID Array 4.11 Manually Setting a Static IP Address 4. Choose Set IP Address →Address4.12 Setting Up Out-of-Band Management Over Ethernet 4. Press Ctrl-L to refresh the screen and view the Main Menu 4.14 Adding an Expansion Unit to an Existing RAID Array 4.15 Connecting Ports to Hosts a. Choose Support →Downloads b. Click Firmware Downloads4.16 Power-On Sequence 4.17 Powering Off the Array Page CHAPTER Configuration Overview5.1 Summary of Array Configuration 3. Set up an IP address for the controller 5.1.1 Point-to-Point Configuration Guidelines Caution - If you keep the default loop mode and connect to a fabric switch, the array automatically shifts to public loop mode. As a result, communication between the array and the switched fabric runs in half duplex send or receive instead of providing the full duplex send and receive performance of point-to-point mode 5.1.2 A Sample SAN Point-to-Point Configuration Remember these important rules Map LG1 to SIDs 45 and Note - These illustrations show the default controller locations however, the primary controller and secondary controller locations can occur in either slot and depend on controller resets and controller replacement operations 2. Connect expansion units, if needed 5.1.3 A Sample DAS Loop Configuration Chapter 5 Configuration Overview ServerServer Server1. Establish two connections between each server and the array Page 5.2 Larger Configurations 5.1.4 Connecting Two Hosts to One Host Channel SATA OnlyDo not combine SANnet II 200 FC drives and SANnet II 200 SATA drives on the same Fibre Channel loop. Use them only on separate loops Page CHAPTER 6.1 LEDs When The Array Is First Powered OnChecking LEDs Figure 6-1 Front-Panel LEDs 6.2 Front-Panel LEDsFigure 6-2 Chassis Ear LEDs and Reset Button on Front Panel Table 6-2 lists the front-panel LEDs and describes LED activity Table 6-2 Front-Panel LEDsTable 6-3 Drive LED Status 6.2.1 Drive LED Status6.2.2 Correcting SES or PLD Firmware Version Conflicts 6.3 Back-Panel LEDs 6.3.1 I/O Controller Module LEDsSFP speed Table 6-4 I/O Controller Module and Battery Module LEDs Status of batterySolid green - Battery charged Blinking green - Battery charging6.3.2 I/O Expansion Module LEDs 6.3.3 Power Supply and Fan Module LEDs Figure 6-9 DC Power Supply and Fan Module The following figure shows the DC power supply and fan moduleFigure 6-8 AC Power Supply and Fan Module CHAPTER 7.1 Using Software to Monitor and Manage the ArrayMaintaining Your Array 7.1.3 Other Supported Software 7.1.1 Out-of-Band Connections7.1.2 In-Band Connections 7.1.4 Enabling VERITAS DMP 7.2.1 Battery Status 7.2 Battery Operation7.1.5 The VERITAS Volume Manager ASL 7.3 Viewing Event Logs on the Screen A log of recent events is displayed 7.4 Upgrading Firmware 7.4.1 Installing Firmware Upgrades7.4.2 Controller Firmware Upgrade Features 7.5 Replacing the Front Bezel and Ear Caps 7.4.3 Upgrading SES and PLD Firmware7.5.1 Removing the Front Bezel and Ear Caps 7.5.2 Placing the Bezel and Ear Caps Back Onto the ChassisPage CHAPTER Troubleshooting Your Array8.1 Sensor Locations Figure 8-1 Cooling Fan Locations 8.1.1 Cooling Element SensorsTable 8-1 Cooling Element Sensors for FC, SATA, and SATA SE Arrays 8.1.2 Temperature Sensors Table 8-2 Temperature Sensors for FC, SATA, and SATA SE ArraysTable 8-4 Voltage Sensors for SATA and SATA SE Arrays 8.1.3 Voltage SensorsTable 8-3 Voltage Sensors for FC Arrays 8.2 Silencing Audible Alarms 8.1.4 Power Supply SensorsTo silence the alarm, perform the following steps Functions →Mute beeper. Refer to the SANnet II Family RAID Firmware 8.3 RAID LUNs Not Visible to the Host8.4 Controller Failover 8.5 Recovering From Fatal Drive Failure 1. Discontinue all I/O activity immediately 8.6 Using the Reset Push Button 8.7 Troubleshooting Flowcharts 8.7.1 Power Supply and Fan ModuleFigure 8-2 Power Supply or Fan Module Flowchart, 1 of 1A Power supply or fan problem8.7.2 Drive LEDs Figure 8-3 Power Supply or Fan Module Flowchart, 2 of1B Power supply or fan problem Chapter 8 Troubleshooting Your ArrayCaution - When you rotate or replace drives, make sure that Chapter 8 Troubleshooting Your Array Figure 8-4 Drive LEDs Flowchart, 1 of2A Drive LEDs problem FC II Family FRU Installation Guide 8.7.3 Front-Panel LEDs3A Front panel LEDs problem FC Figure 8-6 Front-Panel LEDs Flowchart, 1 ofChapter 8 Troubleshooting Your Array Figure 8-7 Front-Panel LEDs Flowchart, 2 of 3B Front panel LEDs problem FC3C Front panel LEDs problem FC Figure 8-8 Front-Panel LEDs Flowchart, 3 ofChapter 8 Troubleshooting Your Array Figure 8-9 Front-Panel LEDs Flowchart, 4 of 3D Front panel LEDs problem FC8.7.4 I/O Controller Module Figure 8-10 I/O Controller Module FlowchartChapter 8 Troubleshooting Your Array 4A I/O controller module problem FCPage APPENDIX A SANnet II 200 FC, SATA, and SATA SE Array SpecificationsA.1 Physical Specifications A.2 SANnet II 200 FC, SATA, and SATA SE Array Highlights Table A-2 SANnet II 200 FC, SATA, and SATA SE Array HighlightsA.2.2 Firmware Host-Side Connection Mode A.2.1 Hardware Loop IDA.3 Agency Approvals and Standards A.2.3 Firmware LUN Filtering RAID-Based MappingA.2.4 Firmware Redundant Loops A.2.5 Firmware Dynamic Load BalancingPage Page APPENDIX B Using a Standalone JBOD Array SANnet II 200 FC Array OnlyB.1 Supported Configurations JBOD Arrays B.4 Known Limitations Affecting SANnet II 200 FC JBOD Arrays B.2 Supported Operating Systems JBOD ArraysB.3 Supported Host Platforms and Connection Methods JBOD Arrays B.5.1 SANscape B.6 Setting the Loop ID on a SANnet II 200 FC JBOD Array B.5.2 SANscape AlertB.5.3 SANscape CLI B.5.1.1 Enabling JBOD SupportB.6.1 Changing Your ID Switch Setting B.7 Connecting SANnet II 200 FC JBOD Arrays B.7.1 Single-Port Connection to a SANnet II 200 FC JBOD ArraySANnet II 200 FC JBOD Array Attached to a Single HBA Port B.7.2 Dual-Port Connections to a SANnet II 200 FC JBOD ArrayFigure B-2 Figure B-3 SANnet II 200 FC JBOD Array Attached to Two HBA PortsB.7.3 Changing Your SFP Configuration on JBOD Arrays B.7.4 Connecting the SANnet II 200 FC JBOD Array to a Host ComputerB.8 Enabling SANnet II 200 FC JBOD Array Support 1. Choose View →Agent Options ManagementB.9 Downloading Firmware to Disk Drives in a JBOD B.11 Troubleshooting SANnet II 200 FC JBOD Arrays B.10 Resizing LUNs Greater Than 1 TbyteB.11.1 Troubleshooting Configuration Issues B.11.2 Troubleshooting Hardware IssuesPage Figure B-4 JBOD or Expansion Unit Troubleshooting Flowchart, 1 of 5A JBOD or expansion unit problem FCB.12 Converting a JBOD to a RAID array Figure B-5 JBOD or Expansion Unit Troubleshooting Flowchart, 2 ofFailed Component Alarm Codes APPENDIX CSee “Front-Panel LEDs” on page 6-2 for more information about the SES/PLD firmware mismatch mentioned in Table C-1 APPENDIX D D.1 RJ-45 ConnectorCable Pinouts D.2 DB9 COM Port Table D-2 Pin NamesAPPENDIX E Configuring a Sun Server Running the Solaris Operating SystemE.1 Setting Up the Serial Port Connection E.2 Using the tip Command for Local Access to the Array E.3 Determining the WWN in the Solaris Operating System Page APPENDIX F Configuring a Microsoft Windows ServerF.1 Setting Up the Serial Port Connection Page a. Choose Start →Find →For Files or Folders d. Choose Create Shortcut and click YesChoose Programs →Accessories →Command Prompt 7. Select Primary partition and click Next 10. Select Format this partition with the following settings 9. Assign a drive letter, if desired, and click Nexta. Specify NTFS as the “File system to use.” b. Make sure the Perform a Quick Format checkbox is selectedA confirmation dialog box displays the settings you have specified Appendix F Configuring a Microsoft Windows Server F-7c. Click Next 11. Click FinishF.4 Determining the Worldwide Name for Microsoft Windows Servers APPENDIX G Configuring a Linux ServerG.1 Setting Up the Serial Port Connection dev/ttySx which Settings?minicom -s G.2 Accessing the Firmware Application From a Linux Server 38400 8N1Welcome to Minicom Options History Buffer, F-Key Macros, Search History Buffer, I18nG.3 Checking the Adapter BIOS 3. Highlight Configuration Setting and press Return4. Highlight Host Adapter Settings and press Return 9. Highlight Extended Firmware Settings and press ReturnG.4 Multiple LUN Linux Configuration G.5 Making an ext3 File System for LinuxG.6 Creating a File System G.7 Creating a Mount Point and Mounting the File System Manually G.8 Mounting the File System Automaticallydf -k G.9 Determining the Worldwide Name for Linux Hostsmount -a APPENDIX H Configuring an IBM Server Running the AIX Operating SystemH.1 Setting Up a Serial Port Connection H.2 Accessing the Firmware Application From an IBM Server Running AIX C-Kermitset term byte C-Kermitset carrier-watch off # kermitC-Kermitset line /dev/tty0p1 H.3 Identifying the Device on Which You Will Create a Logical Volume H.4 Using SMIT to Enable an AIX Host to Recognize New LUNsH.5 Creating a Volume Group H.6 Creating a Logical Volume H.7 Creating a File SystemH.8 Mounting the New File System H.9 Verifying That the New File System Is MountedH.10 Determining the Worldwide Name for IBM Servers Running AIX # lscfg grep fcAPPENDIX Configuring an HP Server Running the HP-UX Operating SystemI.1 Setting Up a Serial Port Connection Page Page I.4 Logical Volume Manager I.3 Attaching the Disk Array# ioscan -fnC disk I.6 Creating a Physical VolumeI.5 Definitions of Common Terms I.7 Creating a Volume Group I.8 Creating a Logical Volume # lvcreate -L 4092 /dev/vg02I.9 Creating an HP-UX File System I.10 Mounting the File System ManuallyI.11 Mounting the File System Automatically # ls /dev/vg02I.12 Determining the Worldwide Name for HP-UX Hosts etc/fstab# mount -a # bdf# fcmsutil/device-name 2. TypeOutput similar to the following is displayed Index Page Page Page worksheet preinstallation worldwide name Windowsdetermining on Solaris OE E-3 Index