Dot Hill Systems II 200 FC service manual Technical Support, Placing a Support Call

Technical Support

For late-breaking Release Notes and all manuals for this product, go to the SANnet II SCSI array section, or the SANnet II 200 FC array section, depending on which array you have, at:

http://www.dothill.com/manuals

The following information may be required when contacting Technical Support: Dot Hill serial number and part number of hardware; version of Dot Hill supplied software; host computer platform and operating system version; description of the problem and any related error messages.

Supply the following information to facilitate our tracking system and improve our response time: customer name, company name; state and country; telephone number with area code; Internet mail address; maintenance contract number, if applicable.

Placing a Support Call

After obtaining the above information, a support call may be placed by Internet mail, fax, or telephone.

Phone: 1-877-DOT7X24 (877-368-7924)

URL: http://www.dothill.com/support/index.htm

Corporate Headquarters Contacts

United States (California) Corporate Headquarters

Tel: 1-760-931-5500 or 1-800-872-2783

Fax: 1-760-931-5527

E-mail: support@dothill.com

Netherlands: European Headquarters

Dot Hill Systems Corp., B.V. (Netherlands)

Tel: 31 (0) 53 428 4980; Fax: 31 (0) 53 428 0562

E-mail: bv@dothill.com

Japan: Japanese Headquarters

Nihon Dot Hill Systems Corp., Ltd.

Tel: 81-3-3251-1690; Fax: 81-3-3251-1691

E-mail: nihon@dothill.com

For additional sales offices in the U.K., China, Sweden, Germany, France, Israel, and Singapore, see our web site:

http://www.dothill.com/company/offices.htm

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