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Dot Hill Systems II 200 FC service manual Upgrading Firmware, Installing Firmware Upgrades

Models: II 200 FC

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7.4Upgrading Firmware

7.4Upgrading Firmware

Caution – Be particularly careful about downloading and installing PLD firmware. If the wrong firmware is installed, or the firmware is installed on the wrong device, your controller might be rendered inoperable. Always be sure to upgrade your SES firmware first before trying to determine if you need a PLD upgrade.

7.4.1Installing Firmware Upgrades

It is important that you run a version of firmware that is supported by your array.

Caution – Before updating your firmware, make sure that the version of firmware you want to use is supported by your array.

To download new versions of controller firmware, or SES and PLD firmware, use one of the following tools:

■SANscape CLI (with an in-band connection, for Linux and Microsoft Windows hosts, and for servers running the Solaris operating environment)

■SANscape program (with an in-band connection, for Solaris and Microsoft Windows hosts)

■Firmware application (for controller firmware download only from a Microsoft Windows host with an out-of-band serial port connection)

You should not use both in-band and out-of-band connections at the same time to manage the array. You might cause conflicts between multiple operations.

7.4.2Controller Firmware Upgrade Features

The following firmware upgrade features apply to the controller firmware:

■Redundant Controller Rolling Firmware Upgrade

When downloading is performed on a dual-controller system, firmware is flashed onto both controllers without interrupting host I/O. When the download process is complete, the primary controller resets and lets the secondary controller take over the service temporarily. When the primary controller comes back online, the secondary controller hands over the workload and then resets itself for the new firmware to take effect. The rolling upgrade is automatically performed by controller firmware, and the user’s intervention is not necessary.

■Automatically Synchronized Controller Firmware Versions

Chapter 7 Maintaining Your Array 7-7

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Dot Hill Systems II 200 FC Upgrading Firmware, Installing Firmware Upgrades, Controller Firmware Upgrade Features

Contents

SANnet II 200 FC, SATA, and SATA SE Array Installation, Operation, and Service ManualMarch 83-00003261, Revision C Trademarks CopyrightChanges 1. Product and Architecture Overview ContentsPreface xviiSite Planning Connecting Your ArrayUnpacking Your Array Contents Configuration OverviewChecking LEDs Maintaining Your Array Troubleshooting Your ArrayA. SANnet II 200 FC, SATA, and SATA SE Array Specifications Configuring a Microsoft Windows Server Index-1 IndexPage Figures FIGURE B-1 FIGURE B-2 B-16 B-15Figures Page Tables TABLE C-1 TABLE D-1 TABLE D-2 TABLE A-1 TABLE A-2 TABLE A-3 TABLE B-1 TABLE B-2 TABLE B-3 TABLE B-4How This Book Is Organized PrefaceTypographic Conventions SANnet II Family FRU Installation GuideSANnet II Family Rack Installation Guide for 2U Arrays SANnet II Family Safety, Regulatory, and Compliance ManualUnited States California Corporate Headquarters Technical SupportPlacing a Support Call Corporate Headquarters ContactsDot Hill Welcomes Your Comments CHAPTER Product and Architecture Overview1.1 Comparison of FC, SATA, and SATA SE Arrays 1.1.1 Fibre Channel and SATA Array Architectures 1.1.1.1 SANnet II 200 FC Array Features1.1.1.2 SANnet II 200 SATA and SATA SE Array Features SANnet II 200 SATA Array SANnet II 200 FC ArraySANnet II 200 SATA SE Array 1.1.3 SANnet II 200 FC, SATA, and SATA SE Array Configurations 1. 1-GHz drives are not supported 1.2.1 RAID I/O Controller Modules 1.2 Field-Replaceable Units1.2.3 Disk Drives 1.2.2 I/O Expansion Modules1.2.3.1 SANnet II 200 FC Array Disk Drives 1.2.4 Battery Module1.2.3.2 SANnet II 200 SATA and SATA SE Array Disk Drives 1.3 Interoperability 1.2.5 Power and Fan Modules1.4 Fibre Channel Technology Overview 1.4.1 FC Protocols 1.4.3 Fibre Hubs and Switches1.4.2 FC Topologies 1.4.5 Scalability 1.4.4 Data Availability1.5 Fibre Channel Architecture 1.5.1 Redundant Configuration Considerations1.5.1.1 Host Bus Adapters 1.5.1.2 Active-to-Active Redundant Controller 1.6 Additional Software Tools1.5.1.3 Host Redundant Paths Page 2.1 Customer Obligations Site PlanningCHAPTER 2.2 Safety Precautions 2.3 Environmental Requirements 2.4 Electrical and Power Specifications2.3.1 Electromagnetic Compatibility 2.6.1 Rack Placement 2.5 Physical Specifications2.6 Layout Map 2.7 Console and Other Requirements 2.6.2 Tabletop Placement2.8 Preinstallation Worksheets Table 2-4 Site Preparation Worksheet Host or Fabric Switch Connectivity - Host or Fabric Switch #1 Table 2-5 Host and Fabric Switch Connectivity SummarizedHost or Fabric Switch Connectivity - Host or Fabric Switch #2 3.1 Opening Your Package Unpacking Your ArrayCHAPTER 3.2.1 Standard Array Packages 3.2 Checking the Package ContentsSANnet II Family Rack Installation Guide for 2U Arrays 3.3 Field-Replaceable Units3.4 Customer-Provided Cables 3.5 Mounting Your Array in a Rack or CabinetPage CHAPTER Connecting Your ArrayFigure 4-1 Front Bezel and Front Bezel Locks of an Array 4.1 Converting Your Front Bezel Locks So the Keys Cannot Be RemovedChapter 4 Connecting Your Array 4.2.1 SANnet II 200 FC Array Connections 4.2 RAID Array ConnectionsFC device connections application/data servers and consoles 4.2.2 SANnet II 200 SATA Array ConnectionsChapter 4 Connecting Your Array Servers and consoles FC devices Management consoleManagement Servers and consoles FC devicesconsole FC device connections application/data servers and consoles4.2.3 SANnet II 200 SATA SE Array Connections 4.3 Connecting the Chassis to AC Power OutletsSet them aside for reassembly later Figure 4-6 Installing a Cord Lock 4.4 Connecting the Chassis to DC Power OutletsTable 4-2 DC Cable Wiring for Cable Table 4-1 DC Cable Wiring for Cable4.5 Cabling to Expansion Units Loop B bottom drive ports RAID array Expansion unit Expansion unitLoop A top drive ports Cable to drive Cable to hostLoop B right-side drive ports 4.6 Setting Loop IDs on Expansion UnitsRAID array Expansion unit Loop A left-side drive ports Expansion unit Cable to drive1. Use the provided key to unlock both bezel locks Do not use force when placing a cap on an ear 4.8 Reviewing Channels, Ports, and SFPs 4.7 Powering Up and Checking LEDs4.8.1 Drive Port Connectivity in a Dual-Controller Array 4.8.1.2 SANnet II 200 SATA Array Drive Ports 4.8.1.1 SANnet II 200 FC Array Drive PortsTwo ports on channel Two drive ports on channel 4.8.2.1 SANnet II 200 FC Array 4.8.2 Host Port Connectivity in a Dual-Controller Array4.8.2.2 SANnet II 200 SATA and SATA SE Arrays Figure 4-16 Host Channels on a Dual-Controller SATA SE Array 4.8.3 Default SFP PlacementFC0 FC1 FC4 FC5 H/D/RCC Figure 4-22 SANnet II 200 SATA Expansion Unit Default SFP Placement 4.8.4 Changing Your SFP Configuration4.9 Establishing Communications With An Array 4.10 Configuring a Host COM Port to Connect to a RAID Array 4. Choose Set IP Address →Address 4.11 Manually Setting a Static IP Address4.12 Setting Up Out-of-Band Management Over Ethernet 4. Press Ctrl-L to refresh the screen and view the Main Menu 4.14 Adding an Expansion Unit to an Existing RAID Array a. Choose Support →Downloads b. Click Firmware Downloads 4.15 Connecting Ports to Hosts4.16 Power-On Sequence 4.17 Powering Off the Array Page 5.1 Summary of Array Configuration Configuration OverviewCHAPTER 3. Set up an IP address for the controller 5.1.1 Point-to-Point Configuration Guidelines Caution - If you keep the default loop mode and connect to a fabric switch, the array automatically shifts to public loop mode. As a result, communication between the array and the switched fabric runs in half duplex send or receive instead of providing the full duplex send and receive performance of point-to-point mode 5.1.2 A Sample SAN Point-to-Point Configuration Remember these important rules Map LG1 to SIDs 45 and Note - These illustrations show the default controller locations however, the primary controller and secondary controller locations can occur in either slot and depend on controller resets and controller replacement operations 2. Connect expansion units, if needed 5.1.3 A Sample DAS Loop Configuration Server Chapter 5 Configuration OverviewServer Server1. Establish two connections between each server and the array Page 5.1.4 Connecting Two Hosts to One Host Channel SATA Only 5.2 Larger ConfigurationsDo not combine SANnet II 200 FC drives and SANnet II 200 SATA drives on the same Fibre Channel loop. Use them only on separate loops Page Checking LEDs 6.1 LEDs When The Array Is First Powered OnCHAPTER Figure 6-2 Chassis Ear LEDs and Reset Button on Front Panel 6.2 Front-Panel LEDsFigure 6-1 Front-Panel LEDs Table 6-2 Front-Panel LEDs Table 6-2 lists the front-panel LEDs and describes LED activity6.2.2 Correcting SES or PLD Firmware Version Conflicts 6.2.1 Drive LED StatusTable 6-3 Drive LED Status 6.3.1 I/O Controller Module LEDs 6.3 Back-Panel LEDsSFP speed Blinking green - Battery charging Table 6-4 I/O Controller Module and Battery Module LEDsStatus of battery Solid green - Battery charged6.3.2 I/O Expansion Module LEDs 6.3.3 Power Supply and Fan Module LEDs Figure 6-8 AC Power Supply and Fan Module The following figure shows the DC power supply and fan moduleFigure 6-9 DC Power Supply and Fan Module Maintaining Your Array 7.1 Using Software to Monitor and Manage the ArrayCHAPTER 7.1.2 In-Band Connections 7.1.1 Out-of-Band Connections7.1.3 Other Supported Software 7.1.4 Enabling VERITAS DMP 7.1.5 The VERITAS Volume Manager ASL 7.2 Battery Operation7.2.1 Battery Status 7.3 Viewing Event Logs on the Screen A log of recent events is displayed 7.4.2 Controller Firmware Upgrade Features 7.4.1 Installing Firmware Upgrades7.4 Upgrading Firmware 7.4.3 Upgrading SES and PLD Firmware 7.5 Replacing the Front Bezel and Ear Caps7.5.2 Placing the Bezel and Ear Caps Back Onto the Chassis 7.5.1 Removing the Front Bezel and Ear CapsPage 8.1 Sensor Locations Troubleshooting Your ArrayCHAPTER Table 8-1 Cooling Element Sensors for FC, SATA, and SATA SE Arrays 8.1.1 Cooling Element SensorsFigure 8-1 Cooling Fan Locations Table 8-2 Temperature Sensors for FC, SATA, and SATA SE Arrays 8.1.2 Temperature SensorsTable 8-3 Voltage Sensors for FC Arrays 8.1.3 Voltage SensorsTable 8-4 Voltage Sensors for SATA and SATA SE Arrays 8.1.4 Power Supply Sensors 8.2 Silencing Audible AlarmsTo silence the alarm, perform the following steps 8.4 Controller Failover 8.3 RAID LUNs Not Visible to the HostFunctions →Mute beeper. Refer to the SANnet II Family RAID Firmware 8.5 Recovering From Fatal Drive Failure 1. Discontinue all I/O activity immediately 8.6 Using the Reset Push Button 8.7.1 Power Supply and Fan Module 8.7 Troubleshooting Flowcharts1A Power supply or fan problem Figure 8-2 Power Supply or Fan Module Flowchart, 1 ofChapter 8 Troubleshooting Your Array 8.7.2 Drive LEDsFigure 8-3 Power Supply or Fan Module Flowchart, 2 of 1B Power supply or fan problemCaution - When you rotate or replace drives, make sure that 2A Drive LEDs problem FC Figure 8-4 Drive LEDs Flowchart, 1 ofChapter 8 Troubleshooting Your Array 8.7.3 Front-Panel LEDs II Family FRU Installation GuideChapter 8 Troubleshooting Your Array Figure 8-6 Front-Panel LEDs Flowchart, 1 of3A Front panel LEDs problem FC 3B Front panel LEDs problem FC Figure 8-7 Front-Panel LEDs Flowchart, 2 ofChapter 8 Troubleshooting Your Array Figure 8-8 Front-Panel LEDs Flowchart, 3 of3C Front panel LEDs problem FC 3D Front panel LEDs problem FC Figure 8-9 Front-Panel LEDs Flowchart, 4 of4A I/O controller module problem FC 8.7.4 I/O Controller ModuleFigure 8-10 I/O Controller Module Flowchart Chapter 8 Troubleshooting Your ArrayPage A.1 Physical Specifications SANnet II 200 FC, SATA, and SATA SE Array SpecificationsAPPENDIX A Table A-2 SANnet II 200 FC, SATA, and SATA SE Array Highlights A.2 SANnet II 200 FC, SATA, and SATA SE Array HighlightsA.2.1 Hardware Loop ID A.2.2 Firmware Host-Side Connection ModeA.2.5 Firmware Dynamic Load Balancing A.3 Agency Approvals and StandardsA.2.3 Firmware LUN Filtering RAID-Based Mapping A.2.4 Firmware Redundant LoopsPage Page B.1 Supported Configurations JBOD Arrays Using a Standalone JBOD Array SANnet II 200 FC Array OnlyAPPENDIX B B.3 Supported Host Platforms and Connection Methods JBOD Arrays B.2 Supported Operating Systems JBOD ArraysB.4 Known Limitations Affecting SANnet II 200 FC JBOD Arrays B.5.1 SANscape B.5.1.1 Enabling JBOD Support B.6 Setting the Loop ID on a SANnet II 200 FC JBOD ArrayB.5.2 SANscape Alert B.5.3 SANscape CLIB.6.1 Changing Your ID Switch Setting B.7.1 Single-Port Connection to a SANnet II 200 FC JBOD Array B.7 Connecting SANnet II 200 FC JBOD ArraysFigure B-2 B.7.2 Dual-Port Connections to a SANnet II 200 FC JBOD ArraySANnet II 200 FC JBOD Array Attached to a Single HBA Port SANnet II 200 FC JBOD Array Attached to Two HBA Ports Figure B-3B.7.4 Connecting the SANnet II 200 FC JBOD Array to a Host Computer B.7.3 Changing Your SFP Configuration on JBOD Arrays1. Choose View →Agent Options Management B.8 Enabling SANnet II 200 FC JBOD Array SupportB.9 Downloading Firmware to Disk Drives in a JBOD B.10 Resizing LUNs Greater Than 1 Tbyte B.11 Troubleshooting SANnet II 200 FC JBOD ArraysB.11.2 Troubleshooting Hardware Issues B.11.1 Troubleshooting Configuration IssuesPage 5A JBOD or expansion unit problem FC Figure B-4 JBOD or Expansion Unit Troubleshooting Flowchart, 1 ofFigure B-5 JBOD or Expansion Unit Troubleshooting Flowchart, 2 of B.12 Converting a JBOD to a RAID arrayAPPENDIX C Failed Component Alarm CodesSee “Front-Panel LEDs” on page 6-2 for more information about the SES/PLD firmware mismatch mentioned in Table C-1 Cable Pinouts D.1 RJ-45 ConnectorAPPENDIX D Table D-2 Pin Names D.2 DB9 COM PortE.1 Setting Up the Serial Port Connection Configuring a Sun Server Running the Solaris Operating SystemAPPENDIX E E.2 Using the tip Command for Local Access to the Array E.3 Determining the WWN in the Solaris Operating System Page F.1 Setting Up the Serial Port Connection Configuring a Microsoft Windows ServerAPPENDIX F Page d. Choose Create Shortcut and click Yes a. Choose Start →Find →For Files or FoldersChoose Programs →Accessories →Command Prompt 7. Select Primary partition and click Next b. Make sure the Perform a Quick Format checkbox is selected 10. Select Format this partition with the following settings9. Assign a drive letter, if desired, and click Next a. Specify NTFS as the “File system to use.”11. Click Finish A confirmation dialog box displays the settings you have specifiedAppendix F Configuring a Microsoft Windows Server F-7 c. Click NextF.4 Determining the Worldwide Name for Microsoft Windows Servers G.1 Setting Up the Serial Port Connection Configuring a Linux ServerAPPENDIX G minicom -s which Settings?dev/ttySx Options History Buffer, F-Key Macros, Search History Buffer, I18n G.2 Accessing the Firmware Application From a Linux Server38400 8N1 Welcome to Minicom9. Highlight Extended Firmware Settings and press Return G.3 Checking the Adapter BIOS3. Highlight Configuration Setting and press Return 4. Highlight Host Adapter Settings and press ReturnG.5 Making an ext3 File System for Linux G.4 Multiple LUN Linux ConfigurationG.6 Creating a File System G.8 Mounting the File System Automatically G.7 Creating a Mount Point and Mounting the File System Manuallymount -a G.9 Determining the Worldwide Name for Linux Hostsdf -k H.1 Setting Up a Serial Port Connection Configuring an IBM Server Running the AIX Operating SystemAPPENDIX H H.2 Accessing the Firmware Application From an IBM Server Running AIX C-Kermitset line /dev/tty0p1 # kermitC-Kermitset term byte C-Kermitset carrier-watch off H.4 Using SMIT to Enable an AIX Host to Recognize New LUNs H.3 Identifying the Device on Which You Will Create a Logical VolumeH.5 Creating a Volume Group H.7 Creating a File System H.6 Creating a Logical VolumeH.9 Verifying That the New File System Is Mounted H.8 Mounting the New File System# lscfg grep fc H.10 Determining the Worldwide Name for IBM Servers Running AIXI.1 Setting Up a Serial Port Connection Configuring an HP Server Running the HP-UX Operating SystemAPPENDIX Page Page I.3 Attaching the Disk Array I.4 Logical Volume ManagerI.5 Definitions of Common Terms I.6 Creating a Physical Volume# ioscan -fnC disk I.7 Creating a Volume Group # lvcreate -L 4092 /dev/vg02 I.8 Creating a Logical Volume# ls /dev/vg02 I.9 Creating an HP-UX File SystemI.10 Mounting the File System Manually I.11 Mounting the File System Automatically# bdf I.12 Determining the Worldwide Name for HP-UX Hostsetc/fstab # mount -aOutput similar to the following is displayed 2. Type# fcmsutil/device-name Index Page Page Page Index worksheet preinstallation worldwide nameWindows determining on Solaris OE E-3