Telesecretary Service | Inter-Tel 3000 manual

Inter-Tel 3000

Administrator’s Manual

Note: With ISDN if the Caller Number field is provided then it can be displayed regardless of the presentation flag. TR-11087 provides this information.

TELESECRETARY SERVICE

A new programming option 'Telesecretary Service' is provided in the extension programming menu and is programmed as follows:

•From the Programming extension, press the PROGRAM key.

• Press the Scroll Down key ( ) until “System Programming” is displayed.

•Select “System Programming”.

•Enter the System Programming Password and select “Extension”.

• Press the Scroll Down key ( ) until “Telesecretary Service'” is displayed.

•Select “Telesecretary Service'” option.

•When Telesecretary is selected the option to turn it on and off is presented.

•Select the 'Telesecretary On' option.

When Telesecretary is set on the display states ‘Call for xxxxxx’ where xxxx is the received DID / DNIS number. If the called number has an associated name in the DID/DNIS table, the name is displayed instead of the number.

Note: This feature does not apply to analog caller ID phones. These phones will be presented with the caller ID information only.

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Inter-Tel 3000 manual Telesecretary Service

Contents

Inter-Tel3000 Administration Manual Table of Contents Inter-Tel Administrator’s Manual Inter-Tel Inter-Tel Administrator’s Manual Inter-Tel Inter-Tel Administrator’s Manual Equipped Lines Programming When Trunk Type T1 is Programmed Incoming Calls only When T1 is Programmed FCC Part 68 Exhibit J FCC Information Data Equipment Customer Owned Coin/Credit Card PhonesSystems Adjuncts KX and PX DevicesPage Important Safety Instructions Safety RegulationsPage Limited Warranty License Software License AgreementDefinitions Term WarrantyNon-Permitted Uses Entire Agreement Limits Of Liability Government Restricted Rights System Description Introduction Contact Details System Options Using this Guide Eight and Sixteen Key Digital Telephone Sets Digital Telephone Sets Sixteen Key Digital Telephone Set with DSS To adjust the Digital Telephone Set Pedestal Selectable Options Using the Digital Telephone Set DisplayPrompts and Information Using the Scroll Keys Using the Display Keys to Select Menu OptionsUsing the Clear Key C Using the Keypad Using the Volume Keys Using the Programmable Keys / Line KeysUsing the Speakerphone Key DSS Extensions Using the Function KeysBacklit Display Data Port Automatic Answer Customizing Your Digital Telephone SETTo Change the Language on Your Phone To Select a Ringing Tone Headset ModeTo Set the Display Contrast System Programming Background Music IP ExtensionsSpeakerphone Options Internal Extension Order Feature Access Codes List Using Standard Analog Telephone Sets To Make an External Call Getting Started Basic Call FeaturesRestricting Outgoing Calls To Program CO Lines to be used for Incoming Calls Only To Call an Extension Group To Make an Internal CallProgramming and Dialing Speed-Dial Numbers To Program a Personal Speed-Dial Number To Dial a Personal Speed-Dial Number To Change the System Speed-Dial PasswordTo Add or Delete a System Speed-Dial Number To Dial a System Speed-Dial Number Re-seize Line Answering CallsIgnoring Calls Ringing Your Phone System Hold Holding and Transferring CallsTo Place an External Call on System Hold Associated Hold Button Hopping To Transfer a Call to an External NumberTo Make an External Consultation Call Forwarding Calls RE-DIRECTING CallsTo Re-Direct a Call Ringing at Your Extension To Re-Direct a Call Ringing at Your Extension to Voice Mail Follow Me Forward When BusyTo cancel Forward When Busy Forward On No Answer To Cancel Forward On No AnswerExternal Forwarding Group Forwarding Setting a Group Forwarding from a System PhoneTo Cancel Group Forwarding Conference Calls Using Your Digital Telephone SET with a Headset Incoming Call Handling Handset MonitorIncoming Calls to Individual Extensions Incoming Calls to a Ring Group Group Programming Extension Groups Logging In and Out of Hunt Groups Hunt Group TimerOutgoing Groups Incoming Ringing Programming DAY Service / Night ServiceTo Set the Automatic Start and End Times for Night Service To have Night Service Remain on over Weekends To Manually Turn on Night Service Dialing # when Listening to a Standard Mailbox Greeting Dialing # when Listening to the Auto Attendant GreetingDialing # when Listening to a Message-Only Voice Mailbox AUTO-ATTENDANT Dialing More than One Digit Dialing when in the Recording PhaseDialing an Invalid Number Dialing Incomplete Numbers Programming Lines to be answered by the Auto-Attendant Auto-Attendant Programming To Change the Auto-Attendant Language To Customize the Auto-Attendant MessageRecording a Temporary Auto-Attendant Greeting To Change the Courtesy Language Courtesy ServiceTo Program the Courtesy Service To Record a Customized Courtesy Greeting Directory ServicesRecording a Temporary Courtesy Service Greeting To record a directory message Simple Directory ServiceDial Name Directory Service To program the names in the Directory table Programming the Directory Service onDial Name Directory Programming Recording names Voice Mail Setting UP Voice MailboxesTo Allocate a Voice Mailbox to an Extension To Record Voice Mailbox Greetings To Select the Primary or Alternate Greeting To Replay a Voice Mailbox GreetingRecording Names in Voice Mailboxes To Turn on the Voice Mailboxes To Compose a Message and Send It to Another User To Change a Voice Mailbox Password To Forward a Message To Access Voice MailboxesTo Retrieve Messages Left in a Voice Mailbox Transferring Calls to Voice Mailboxes Return CallTo Retrieve Voice Mailbox Messages Remotely To Record a Call Remote Notification of Voice Messages Setting Up your Remote Notification to a Personal NumberGroup Mailboxes Programming a Personal Number Selecting the Number of Simultaneous Calls Setting up Remote Notification to a PagerTurning Remote Notification on and off Programming the pager number and the pager dial string Selecting the Number of Retry Attempts Notification delay timerNotification interval timer Accessing a Voice Mailbox To Check All Voice Mail PasswordsVoice Mail from a Standard Analog Phone Voice Mail Language Voice Mailbox Capacity Information-Only Voice MailboxesVoice Mailbox Capacity % Used System Voice Mailbox To Program Lines to be Answered by the System Voice Mailbox To Turn the System Voice Mailbox On and OffLeaving Messages in Voice Mailboxes To Change the Greeting on the System Voice Mailbox To Retrieve System Voice Mailbox Messages Remotely FAX Line / ExtensionTo Retrieve Messages left in the System Voice Mailbox Redial Additional Call FeaturesCall Pick-Up To Redial the Last External Number Dialed To Pick up an External Incoming Call To Pick up a Holding call at another extension Camp On Busy Ring BackCall Waiting from Another Extension To Present a Busy Extension with a Call Waiting Tone Barge-In Multiple Call ParkTo Park and Retrieve a Call To Program extensions allowed to barge-in Paired Extensions Operator ServicesTo Program Barge-In with or without tone To call the operatorPage To Cancel a Display Message Setting Display MessagesDisplaying Caller Numbers and Routing Calls To Set a Message to be displayed to Internal Callers Programming the System to Display Caller ID Information To Examine and Redial Stored Caller Numbers Storing and Redialing Caller Numbers Caller ID List Paging To Set up Extensions with an Individual Caller ID List To Respond to a Page over the PA System To make an Announcement over a Public Address System To Set up Manager / Assistant Combinations To Prevent Extensions from using the Public Address SystemManager / Assistant Single Extension To Dedicate a CO Line to a Manager’s Extension To Program a Key to Answer the Manager’s Calls To Program a Key to forward Calls to an Assistant LEAST-COST Routing LCRTo Program a Key to Call the Assistant’s Extension Directly Making a Call with LCR Activated Account CodesLeast-Cost Routing Activated Automatically at Set Times Entering Account Codes Forced mode To Set up the Account Code OperationEntering Account Codes Optional Mode DO-NOT-DISTURB PBX Mode Extension Lock Room Monitor To Make a Call from a Locked Extension To Change Your Extension Lock PasswordTo Examine Extension Lock Passwords Tone Protection To Review and Cancel a Reminder CallReminder Call To Program an Extension to Receive Call Waiting Tones Setting the Time and Date Extension ResetTo Send a Hookflash Signal to a CO or a PBX To Reset your Digital Telephone Set HOT Line MUSIC-ON-HOLD OptionsAssigning Extension Names To Supply Music, Tone or Silence to Callers on Hold To Program Class-of-Service Tables CLASS-OF-SERVICE To Restrict Extension Outgoing Calls During the Night To Restrict Extension Outgoing Calls During the Day LIGHT-EMITTING Diode LED Indicators Power Failure OptionsTo Provide Battery Backup Battery Alarm To Open a Door Using the Doorstrike Using a Door PhoneTo Program a Door Phone To Program which Extensions the Door Phone will Ring To Program which Extensions can Operate the Doorstrike To Prevent Calls from Individual Extensions being Logged To Enable / Disable Call LoggingCall Logging To Set the Call Logging Interface Speed To Program PBX Access DigitsOperation with a Parent PBX Page Additional Programming Options To Change the System Programming PasswordSystem Language To Change the Programming Extension To Examine System Passwords To Configure Unequipped Line InterfacesTo Configure Disconnected Extensions To Prohibit TRUNK-TO-TRUNK Calls on AN Extension To Configure Line KEY LightsTo Move a Faulty Extension Keypad Confirmation To Change Ringing from 50 to 20 HZReverse Cadence Flexible Numbering Start number of existing extns -Confirm General Rules for Flexible Numbering Local Codes To Configure CO Lines Programming Caller ID Detection To Program Loop Calling on System LinesProgramming Tone Dialing Programming Dial Tone Detection Programming Long CO Line Enhanced Emergency Service E911Page Auto Attendant Day To Reset the System T1 RBS or PRI Isdn T1 / PRI InterfaceT1 RBS Channel programming Programming the type of Framing on the T1 Programming the Line Types on the T1 Programming the Service TypesProgramming the Line Build-Out on the T1 Programming the Start Types Programming DTMF/Pulse Dialing on the T1 Programming Received Digits on the T1Programming the Line Gain on the T1 Programming the Line Build-Out for PRI Programming the Isdn Signalling Protocol Q931 on the T1 PRIT1 PRI Channel Programming Incoming Ringing / Auto Attendant / Courtesy Service Line Programming Changes When a T1 Module is EquippedEquipped Lines programming when Trunk Type T1 is programmed Equipped Lines Outgoing Restriction Switch equipped with a PRI interface Switch equipped with a T1 interface Incoming Calls only When T1 is ProgrammedIncoming Calls only When PRI is Programmed Outgoing Groups when PRI is programmed Outgoing groups programming when T1 is programmedSelecting Lines when T1 is programmed LCR Codes System Voice Mailbox Programming when T1 is programmed Selecting lines when PRI is programmedSystem Voice Mailbox Programming when a PRI is programmed System Voice Mailbox Programming Calling Number Routing Analog CO LinesCall Routing Facilities on T1 and T1 PRI Display of Calling / Called Numbers Called Number RoutingCalling Number / Called Number Routing Telesecretary Service Line presentation in the systemphone display Programmed Systemphone Keys in KEY System ModePresentation of Lines on Systemphones Exit Programming Reference Enter System Password Cancel Accessing System Programming Options System Settings Options Xxxx Inter-Tel Extensions Settings Options Feature Default Lines Settings Options Inter-Tel Index PBX System Programming 22, 93 Administrators Manual