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Inter-Tel 3000 Auto-Attendant Programming, Programming Lines to be answered by the Auto-Attendant

Models: 3000

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Inter-Tel 3000

Administrator’s Manual

Auto-Attendant Programming

Auto-Attendant can be enabled on a line-by-line basis from the programming extension.

If a call is received on an Auto-Attendant line when the voice mail system is busy, the call will ring as a normal call. If the voice mail system becomes free before the call is answered, the Auto-Attendant feature is activated, the call is automatically answered and the Auto-Attendant message is returned.

Programming Lines to be answered by the Auto-Attendant

•From the Programming extension, press the PROGRAM key.

• Press the Scroll Down key ( ) until “System Programming” is displayed.

•Select “System Programming”.

•Enter the System Programming Password and select “Lines”.

•Select “Incoming Ringing”.

•Select the line that is to be programmed.

•Select “Day”, “Night”, or “Day and Night”.

•Select Auto-Attendant.

Press the speakerphone key to finish programming.

Page 53

Image 53

Inter-Tel 3000 manual Auto-Attendant Programming, Programming Lines to be answered by the Auto-Attendant

Contents

Inter-Tel3000 Administration Manual Table of Contents Inter-Tel Administrator’s Manual Inter-Tel Inter-Tel Administrator’s Manual Inter-Tel Inter-Tel Administrator’s Manual Equipped Lines Programming When Trunk Type T1 is Programmed Incoming Calls only When T1 is Programmed FCC Part 68 Exhibit J FCC InformationData Equipment Customer Owned Coin/Credit Card PhonesSystems Adjuncts KX and PX DevicesPage Important Safety Instructions Safety RegulationsPage Limited Warranty License Software License AgreementDefinitions Term WarrantyNon-Permitted Uses Entire Agreement Limits Of LiabilityGovernment Restricted Rights System Description IntroductionContact Details System OptionsUsing this Guide Eight and Sixteen Key Digital Telephone Sets Digital Telephone SetsSixteen Key Digital Telephone Set with DSS To adjust the Digital Telephone Set Pedestal Selectable Options Using the Digital Telephone Set DisplayPrompts and Information Using the Scroll Keys Using the Display Keys to Select Menu OptionsUsing the Clear Key C Using the KeypadUsing the Volume Keys Using the Programmable Keys / Line KeysUsing the Speakerphone Key DSS Extensions Using the Function KeysBacklit Display Data PortAutomatic Answer Customizing Your Digital Telephone SETTo Change the Language on Your Phone To Select a Ringing Tone Headset ModeTo Set the Display Contrast System ProgrammingBackground Music IP ExtensionsSpeakerphone Options Internal Extension OrderFeature Access Codes List Using Standard Analog Telephone SetsTo Make an External Call Getting Started Basic Call FeaturesRestricting Outgoing Calls To Program CO Lines to be used for Incoming Calls OnlyTo Call an Extension Group To Make an Internal CallProgramming and Dialing Speed-Dial Numbers To Program a Personal Speed-Dial NumberTo Dial a Personal Speed-Dial Number To Change the System Speed-Dial PasswordTo Add or Delete a System Speed-Dial Number To Dial a System Speed-Dial Number Re-seize Line Answering CallsIgnoring Calls Ringing Your Phone System Hold Holding and Transferring CallsTo Place an External Call on System Hold Associated HoldButton Hopping To Transfer a Call to an External NumberTo Make an External Consultation Call Forwarding Calls RE-DIRECTING CallsTo Re-Direct a Call Ringing at Your Extension To Re-Direct a Call Ringing at Your Extension to Voice MailFollow Me Forward When BusyTo cancel Forward When Busy Forward On No Answer To Cancel Forward On No AnswerExternal Forwarding Group Forwarding Setting a Group Forwarding from a System PhoneTo Cancel Group Forwarding Conference Calls Using Your Digital Telephone SET with a HeadsetIncoming Call Handling Handset MonitorIncoming Calls to Individual Extensions Incoming Calls to a Ring GroupGroup Programming Extension GroupsLogging In and Out of Hunt Groups Hunt Group TimerOutgoing Groups Incoming Ringing Programming DAY Service / Night ServiceTo Set the Automatic Start and End Times for Night Service To have Night Service Remain on over Weekends To Manually Turn on Night ServiceDialing # when Listening to a Standard Mailbox Greeting Dialing # when Listening to the Auto Attendant GreetingDialing # when Listening to a Message-Only Voice Mailbox AUTO-ATTENDANTDialing More than One Digit Dialing when in the Recording PhaseDialing an Invalid Number Dialing Incomplete NumbersProgramming Lines to be answered by the Auto-Attendant Auto-Attendant ProgrammingTo Change the Auto-Attendant Language To Customize the Auto-Attendant MessageRecording a Temporary Auto-Attendant Greeting To Change the Courtesy Language Courtesy ServiceTo Program the Courtesy Service To Record a Customized Courtesy Greeting Directory ServicesRecording a Temporary Courtesy Service Greeting To record a directory message Simple Directory ServiceDial Name Directory Service To program the names in the Directory table Programming the Directory Service onDial Name Directory Programming Recording names Voice Mail Setting UP Voice MailboxesTo Allocate a Voice Mailbox to an Extension To Record Voice Mailbox GreetingsTo Select the Primary or Alternate Greeting To Replay a Voice Mailbox GreetingRecording Names in Voice Mailboxes To Turn on the Voice MailboxesTo Compose a Message and Send It to Another User To Change a Voice Mailbox PasswordTo Forward a Message To Access Voice MailboxesTo Retrieve Messages Left in a Voice Mailbox Transferring Calls to Voice Mailboxes Return CallTo Retrieve Voice Mailbox Messages Remotely To Record a CallRemote Notification of Voice Messages Setting Up your Remote Notification to a Personal NumberGroup Mailboxes Programming a Personal NumberSelecting the Number of Simultaneous Calls Setting up Remote Notification to a PagerTurning Remote Notification on and off Programming the pager number and the pager dial stringSelecting the Number of Retry Attempts Notification delay timerNotification interval timer Accessing a Voice Mailbox To Check All Voice Mail PasswordsVoice Mail from a Standard Analog Phone Voice Mail LanguageVoice Mailbox Capacity Information-Only Voice MailboxesVoice Mailbox Capacity % Used System Voice MailboxTo Program Lines to be Answered by the System Voice Mailbox To Turn the System Voice Mailbox On and OffLeaving Messages in Voice Mailboxes To Change the Greeting on the System Voice MailboxTo Retrieve System Voice Mailbox Messages Remotely FAX Line / ExtensionTo Retrieve Messages left in the System Voice Mailbox Redial Additional Call FeaturesCall Pick-Up To Redial the Last External Number DialedTo Pick up an External Incoming Call To Pick up a Holding call at another extensionCamp On Busy Ring BackCall Waiting from Another Extension To Present a Busy Extension with a Call Waiting ToneBarge-In Multiple Call ParkTo Park and Retrieve a Call To Program extensions allowed to barge-inPaired Extensions Operator ServicesTo Program Barge-In with or without tone To call the operatorPage To Cancel a Display Message Setting Display MessagesDisplaying Caller Numbers and Routing Calls To Set a Message to be displayed to Internal CallersProgramming the System to Display Caller ID Information To Examine and Redial Stored Caller Numbers Storing and Redialing Caller Numbers Caller ID ListPaging To Set up Extensions with an Individual Caller ID ListTo Respond to a Page over the PA System To make an Announcement over a Public Address SystemTo Set up Manager / Assistant Combinations To Prevent Extensions from using the Public Address SystemManager / Assistant Single ExtensionTo Dedicate a CO Line to a Manager’s Extension To Program a Key to Answer the Manager’s CallsTo Program a Key to forward Calls to an Assistant LEAST-COST Routing LCRTo Program a Key to Call the Assistant’s Extension Directly Making a Call with LCR Activated Account CodesLeast-Cost Routing Activated Automatically at Set Times Entering Account Codes Forced mode To Set up the Account Code OperationEntering Account Codes Optional Mode DO-NOT-DISTURB PBX ModeExtension Lock Room MonitorTo Make a Call from a Locked Extension To Change Your Extension Lock PasswordTo Examine Extension Lock Passwords Tone Protection To Review and Cancel a Reminder CallReminder Call To Program an Extension to Receive Call Waiting TonesSetting the Time and Date Extension ResetTo Send a Hookflash Signal to a CO or a PBX To Reset your Digital Telephone SetHOT Line MUSIC-ON-HOLD OptionsAssigning Extension Names To Supply Music, Tone or Silence to Callers on HoldTo Program Class-of-Service Tables CLASS-OF-SERVICETo Restrict Extension Outgoing Calls During the Night To Restrict Extension Outgoing Calls During the DayLIGHT-EMITTING Diode LED Indicators Power Failure OptionsTo Provide Battery Backup Battery AlarmTo Open a Door Using the Doorstrike Using a Door PhoneTo Program a Door Phone To Program which Extensions the Door Phone will RingTo Program which Extensions can Operate the Doorstrike To Prevent Calls from Individual Extensions being Logged To Enable / Disable Call LoggingCall Logging To Set the Call Logging Interface Speed To Program PBX Access DigitsOperation with a Parent PBX Page Additional Programming Options To Change the System Programming PasswordSystem Language To Change the Programming ExtensionTo Examine System Passwords To Configure Unequipped Line InterfacesTo Configure Disconnected Extensions To Prohibit TRUNK-TO-TRUNK Calls on AN Extension To Configure Line KEY LightsTo Move a Faulty Extension Keypad Confirmation To Change Ringing from 50 to 20 HZReverse Cadence Flexible Numbering Start number of existing extns -Confirm General Rules for Flexible NumberingLocal Codes To Configure CO LinesProgramming Caller ID Detection To Program Loop Calling on System LinesProgramming Tone Dialing Programming Dial Tone DetectionProgramming Long CO Line Enhanced Emergency Service E911Page Auto Attendant Day To Reset the SystemT1 RBS or PRI Isdn T1 / PRI InterfaceT1 RBS Channel programming Programming the type of Framing on the T1Programming the Line Types on the T1 Programming the Service TypesProgramming the Line Build-Out on the T1 Programming the Start Types Programming DTMF/Pulse Dialing on the T1 Programming Received Digits on the T1Programming the Line Gain on the T1 Programming the Line Build-Out for PRI Programming the Isdn Signalling Protocol Q931 on the T1 PRIT1 PRI Channel Programming Incoming Ringing / Auto Attendant / Courtesy Service Line Programming Changes When a T1 Module is EquippedEquipped Lines programming when Trunk Type T1 is programmed Equipped LinesOutgoing Restriction Switch equipped with a PRI interfaceSwitch equipped with a T1 interface Incoming Calls only When T1 is ProgrammedIncoming Calls only When PRI is Programmed Outgoing Groups when PRI is programmed Outgoing groups programming when T1 is programmedSelecting Lines when T1 is programmed LCR CodesSystem Voice Mailbox Programming when T1 is programmed Selecting lines when PRI is programmedSystem Voice Mailbox Programming when a PRI is programmed System Voice Mailbox ProgrammingCalling Number Routing Analog CO LinesCall Routing Facilities on T1 and T1 PRI Display of Calling / Called Numbers Called Number RoutingCalling Number / Called Number Routing Telesecretary Service Line presentation in the systemphone display Programmed Systemphone Keys in KEY System ModePresentation of Lines on Systemphones Exit Programming ReferenceEnter System Password Cancel Accessing System Programming OptionsSystem Settings Options Xxxx Inter-Tel Extensions Settings Options Feature Default Lines Settings Options Inter-Tel Index PBX System Programming 22, 93 Administrators Manual