Inter-Tel 3000 manual Auto-Attendant, Dialing # when Listening to the Auto Attendant Greeting

Inter-Tel 3000

Administrator’s Manual

AUTO-ATTENDANT

The Auto-Attendant feature allows callers to ring directly through to an extension provided that they know the extension number of the person they wish to contact. A Voice Module must be installed for this feature to operate.

When a line programmed for Auto-Attendant receives a call, the call will be answered by the system. When the system is in “Day Service”, the caller will hear the following pre-recorded greeting: “Thank you for calling. If you know the extension number you wish to contact, please dial the number. If you require assistance, please wait or dial 0”. When the system is in “Night Service”, the caller will hear the following pre-recorded greeting: “Thank you. There is no one available to handle your call at the moment. If you wish to contact a particular extension, please dial the number.” You can customize these greetings.

When listening to the greeting the caller can dial through to groups (180 - 199), extensions (20 - 59) and

voice mail (*).

If the caller dials a valid extension number, the number is connected to the extension if it is free.

If the extension is busy, the call is camped on to the extension and call-waiting indication is given to the extension. If the extension is tone protected the call waiting tone will not be heard. See page 82.

If an invalid extension number is dialed, the call is presented to the default ring group for the CO line the call is received on.

If the caller dials * then this initiates a standard voice mailbox access.

If no digits are dialed, the call will be presented to the incoming ring group for that line after a time out period of 5 seconds.

If the user dials a single digit and pauses for 2 seconds, the calls are presented as follows: Digit 1 Presented to group 20 (to ring this group dial 199)

Digit 2 Presented to group 19 (to ring this group dial 198) Digit 3 Presented to group 18 (to ring this group dial 197) Digit 4 Presented to group 17 (to ring this group dial 196) Digit 5 Presented to group 16 (to ring this group dial 195) Digit 6 Presented to group 15 (to ring this group dial 194) Digit 7 Presented to group 14 (to ring this group dial 193) Digit 8 Presented to group 13 (to ring this group dial 192) Digit 9 Presented to group 12 (to ring this group dial 191)

Digit 0 Presented to the group or extension programmed for the line in the Incoming Ringing programming. The default is that group 1 (which contains the first eight extensions) is rung.

The user can adjust the timer. This timer is programmable from 1- 5 seconds in user timer programming. The timer is “AA Dial Wait”. See page 102.

Note: This single digit dial through feature has the same behavior if used when listening to a standard/system mailbox greeting.

Dialing # when Listening to the Auto Attendant Greeting

If one of the Directory services is programmed on then the relevant directory message is played.

If a Directory service is not programmed the call is presented to the destination set in the “Incoming Ringing” programming for the CO line.

Dialing # when Listening to a Standard Mailbox Greeting

When listening to a greeting from an extension, system or phantom mailbox where messages can be left, the greeting is skipped and the record tone is returned. The caller uses # to skip the greeting and start to leave a message immediately.

Dialing # when Listening to a Message-Only Voice Mailbox

The call is presented to the destination set in the Incoming Ringing programming for the CO line.

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