Multiple Call Park, Barge-In | Inter-Tel 3000 manual

Inter-Tel 3000

Administrator’s Manual

Multiple Call Park

The Call Park feature allows you to place up to 5 external calls on special hold by parking them in the system. Any extension can then pick up the call.

To Park and Retrieve a Call

•On a digital telephone set, select “Call Park” on the display.

•Select the “Park position 1-5”

•“Pick Up Park” is then displayed on the top line on the display on all digital telephone sets.

•Select “Pick Up Park” and the “Park position 1-5” to retrieve the parked call.

Note: A parked call will recall after three minutes if it has not been picked up.

On a standard analog phone, the code is Hookflash 712 (1-5)to park a call and 712 (1-5)to retrieve it.

Note: Once a call is parked, the extension must use the pick up park feature. Pressing the appropriate line key can not retrieve the call.

Barge-In

The Barge-In feature allows extensions break in on other extension calls. When an extension is programmed to have the barge-in feature, the prompt “Barge-In” is added to the idle menu on the digital telephone sets.

To barge-in on an extension select “Barge-In” on the idle menu. The extension list is displayed. Select the extension to barge-in on. The extension must be on a call and this is indicated by a “♦”.

If the barge in is successful the text “Barged-In” is displayed.

A programming option is available that disables the warning tone when barge-in is activated.

A further option is provided to protect extensions from “Barge-In”. If an attempt is made to barge-in on a protected extension the display shows “Barge-In Prohibited”.

If barge-in is unsuccessful for any other reason the display shows “Barge-In Failed”.

Note: Barge-in is not allowed if the extension selected is not on a call, is transferring a call, is listening to voice mail or is in a three way conference call.

Note: A maximum of three simultaneous barge-in and conference calls are allowed in the system.

From a standard analog telephone, “Barge-In” is activated by dialing the code 709 followed by the extension number.

To Program extensions allowed to barge-in

In default no extensions are programmed to activate “Barge-In”.

•From the Programming extension, press the PROGRAM key.

• Press the Scroll Down key ( ) until “System Programming” is displayed.

•Select “System Programming”.

•Enter the System Programming Password and select “Extensions”.

• Press the Scroll Down key ( ) until “Barge-In” is displayed.

•Select “Barge-In Extensions”.

•Select the extensions that are to be allowed to barge-in. The extensions you select will have a “♦”

displayed beside them.

The default is that no extensions are allowed to barge-in.

To Program extensions protected from “Barge-In”