Inter-Tel 3000 Information-Only Voice Mailboxes, Voice Mailbox Capacity, System Voice Mailbox

Models: 3000

1 139
Download 139 pages 6.42 Kb
Page 69
Image 69

Inter-Tel 3000

Administrator’s Manual

Select “Language”.

Select “Voice Mail”.

Select the language required.

Information-Only Voice Mailboxes

All voice mailboxes (extension, group and phantom) can be programmed as information-only voice mailboxes. When a voice mailbox is set as “Information Only” callers to the voice mailbox will hear the voice mailbox greeting but will not be able to leave a message. The voice mailbox has all the other attributes of a standard voice mailbox, i.e. the user can customize the outgoing greeting, set diverts to the voice mailbox, dial through etc.

The greeting is played twice to the caller, (there is a gap of three seconds between the greetings). After the greeting is played for the second time the call is disconnected.

Voice Mailbox Capacity

You change the message capacity of Mailboxes from the default of 20 messages per Mailbox to a higher or lower amount depending on demand.

Enter the System Programming password and select “Extensions”.

• Press the Scroll Down key ( ) until “Mailbox Capacity” is displayed.

Select “Mailbox Capacity”.

Enter the maximum number of messages to be stored per Mailbox. Press the speakerphone key to finish programming.

Voice Mailbox Capacity % Used

You can check the capacity used in Mailboxes.

Enter the System Programming password and select “Extensions”

Press the Scroll Down key until “VM Capacity % Used” is displayed.

Select “VM Capacity % Used”.

Select the box to be examined.

The top line of the display indicates the percentage that is used.

System Voice Mailbox

This feature allows you to set up a System voice mailbox to answer incoming calls. This service is only available when a Voice Module is installed. You can select which lines are to be answered by the System voice mailbox when it is turned on. You can select how long a call rings before the System voice mailbox answers.

All messages received are stored in a System voice mailbox, which is controlled by extension 20. Extension 20 can also customize the greeting. You can turn the System voice mailbox service on and off at any time at extension 20 and its operation is independent of “Night Service”.

This service replicates an answering machine. You can use it if you are not answering calls at lunchtime or at night, or simply want to record messages from callers. If desired, you can have this feature on permanently, so that the System voice mailbox answers calls that are not answered for a programmable period.

The greeting can ask callers to dial an extension number, in which case, the call will be transferred through to that extension.

Note: If a call is received when the Voice Module storage is full, it will not be possible to store any further

messages. In this case, the following standard greeting will be given to the caller: “There is no one available to answer your call at this time. If you wish to contact a particular extension, please dial the number.”

60

Page 69
Image 69
Inter-Tel 3000 manual Information-Only Voice Mailboxes, Voice Mailbox Capacity % Used, System Voice Mailbox