Inter-Tel 3000 manual Directory Services, To Record a Customized Courtesy Greeting

Inter-Tel 3000

Administrator’s Manual

To Change the Ringing Time before Calls are answered by the Courtesy Greeting

You can change the time that a call will ring before being automatically answered by the Courtesy Service, as follows:

•From the programming extension, press the PROGRAM key.

• Press the Scroll Down key ( ) until “System Programming” is displayed.

•Select “System Programming”.

•Enter the System Programming Password and select “System”.

• Press the Scroll Down key ( ) until “Timers” is displayed.

•Select “Timers”.

• Press the Scroll Down key ( ) until “Courtesy Delay” is displayed.

•Select “Courtesy Delay”.

•Enter the time required in seconds (01 - 30).

•Press “Confirm”.

Press the speakerphone key to finish programming.

To Record a Customized Courtesy Greeting

When the system is equipped with a voice mail module the courtesy messages are supplied from it. These messages can be customized.

•From the programming extension, press the PROGRAM key.

• Press the Scroll Down key ( ) until “System Programming” is displayed.

•Select “System Programming”.

•Enter the System Programming Password and select “System”.

• Press the Scroll Down key ( ) until “Change Greetings” is displayed.

•Select “Change Greetings”.

•Select “Courtesy Service Day” or “Courtesy Service Night” to record the “Day Service” and “Night Service” greetings respectively.

•Select “Record Greeting”.

•When prompted, speak and record the new greeting.

•When finished recording of the new greeting, press “Confirm”.

Press the speakerphone key to finish programming.

Recording a Temporary Courtesy Service Greeting

A temporary auto-attendant greeting can be recorded and activated remotely. This is intended to allow users to temporarily change the greeting for auto attendant day and night and courtesy service day and night

•Access any mailbox and while listening to the prompt “You have x new messages etc” dial 9 3 1 and record the temporary greeting. Press # to finish recording and hang up.

•This greeting is played to all callers answered by the auto-attendant or the courtesy service

To turn the greeting off and revert to the normal auto attendant and courtesy greetings access any mailbox and while listening to the prompt “You have x new messages etc” dial 9 3 3. The temporary greeting is deleted.

DIRECTORY SERVICES

There are two types of Directory Service provided that prompt callers to the Auto Attendant with a list of names and extension numbers.

The first is the “Simple Directory Service” and the other the “Dial Name Directory service”. Only one of the services can be activated on the system.

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