Inter-Tel 3000 manual RE-DIRECTING Calls, Forwarding Calls, Forward All Calls

Inter-Tel 3000

Administrator’s Manual

RE-DIRECTING CALLS

This allows you to forward a call that is ringing at your digital telephone set.

To Re-Direct a Call Ringing at Your Extension

•When a call is ringing at your digital telephone set, select “Re-Direct the call” on the display.

•Select a free extension from the extension list presented on the display. The call is presented to the selected extension and stops ringing at your digital telephone set. If you attempt to re-direct a call to

an unavailable extension, it will continue ringing. This feature is not available to standard analog phones.

To Re-Direct a Call Ringing at Your Extension to Voice Mail

•When a call is ringing at your digital telephone set, select “Forward To Voice Mail " on the display. The call is re-directed to your personal voice mailbox.

•The call is re-directed to the group voice mailbox if the call is a group call. If the voice mail is busy, the call continues to ring at your digital telephone set.

This feature is not available to standard analog phones.

Note: For information on setting up and using a voice mailbox, refer to page 51.

FORWARDING CALLS

Forward All Calls

Before you leave your extension, you can forward all your calls to ring at another extension. Alternatively, you can forward calls to an external number.

• From the Idle Menu, press the Scroll Down key ( ) until “Forward” is displayed

•Select “Forward”.

•Select “Forward All Calls”.

•Enter an internal number if you want to forward all your calls to another extension.

•Enter 9 or 760 - 769 followed by an external number if you want to forward calls to an external number. A programming option is available to allow both internal and external calls (or external calls only) to be forwarded externally. See page 34.

•If your extension is allocated a voice mailbox select “Forward to VM”.

•Select “Confirm” (this prompt appears if the destination is an external number).

Note: Once set, the Idle Menu will show the option “Cancel Forward”. To cancel forwarding, select “Cancel Forward”. You cannot Cancel Forward remotely or by dialing in to the phone system.

Note: Broken tone will be heard at your extension until Forward All Calls is canceled.

Note: You cannot forward to an extension that has the “Do-Not-Disturb” feature set.

Note: Forwarding an external call to an external number ties up two CO lines. Such calls are called trunk- to-trunk calls. These calls are automatically disconnected after five minutes.

From a standard analog phone, dial 732 followed by the extension number to forward calls to another extension. To forward calls to an external number dial 732 followed by the line access code (9, 760-769) and the number that the calls are to be forwarded to. To cancel the forwarding, dial 732 and replace the handset. Broken dial tone is returned when Forward All Calls is activated.

32