Inter-Tel 3000 manual Ring Back, Camp On Busy, Call Waiting from Another Extension

Inter-Tel 3000

Administrator’s Manual

Ring Back

If the extension you call is busy, use the Ring Back feature to have the extension call you back when it becomes free. If you dial for a CO line and no lines are free, use the Ring Back feature to get a CO line as soon as one is available.

To have a Busy Extension Call You Back when it Becomes Free

•When you have called a busy extension, select “Ring Back” on the display.

When the extension becomes free, your extension will ring and your display will show “Ring Back From Extension”.

•Select “Answer The Call” or pick up the handset to ring the extension.

From a standard analog phone, press Hookflash and dial 5 when you have called a busy extension.

To Get a CO Line as Soon as One is Available

•When you have dialed for a line and none are free, select “Ring Back” on the display.

When the line becomes free, your extension will ring and your display will show “Ring Back From Line”.

•Select “Answer The Call” or pick up the handset to select a line.

From a standard analog phone, press Hookflash and dial 5 when you have dialed for a line and no lines are free.

Camp On Busy

“Camp On Busy” allows you to have your extension call a busy extension as soon as it becomes free.

•When you call an extension and get a busy signal / tone, stay off-hook and when the called extension becomes free, it will start ringing.

Call Waiting from Another Extension

If you get a busy signal / tone when you call an extension, you can alert the busy extension that you wish to make contact with provided the extension is not protected against receiving Call Waiting tones. (See page 82). An audible tone will sound on the called extension, and the message “Call wait. – Ext xx” will appear on its display. Options to accept the call are offered on the display.

To Present a Busy Extension with a Call Waiting Tone

•Select “Waiting Tone” on the display when a busy tone is returned from an extension. From a standard analog phone, press Hookflash and dial 8.

To Accept a Waiting Call

If another extension presents you with Call Waiting, this will be indicated on your display and you will hear the Call Waiting tone, provided your extension is not protected against Call Waiting tones.

•Select one of the options presented on the display.

Note: If you ignore the Call Waiting tone for a short period, the Call Waiting offer is rejected and the calling telephone is presented with the message “Call Waiting Rejected”.

Call Waiting from External Calls

If you are on a call and your extension is presented with an external call, you will hear a call waiting tone provided your extension is not protected against call waiting tones. The line the call is on will be indicated on your display. If you select the second call by pressing the line key associated with it, the first call will be automatically disconnected. See Button Hopping on page 31. An alternative operation where the first call is placed on hold rather than being disconnected is available.

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