Inter-Tel 3000
Administrator’s Manual
HANDSET MONITOR
When you are on a call using the headset the handset receiver is also turned on.
If you wish to disable this facility unplug the handset when the headset is installed
INCOMING CALL HANDLING
Calls can be programmed to ring Individual Extensions, a Ring Group, a Hunt Group,
Incoming Calls to Individual Extensions
Incoming calls can be programmed to ring an individual extension by either:
•Programming a line to ring an extension in the Incoming Ringing programming. See Incoming Ringing programming on page 40.
•By programming calls to be routed to the extension on the caller ID information received from the CO. See Caller ID programming on page 70.
When an incoming call is programmed to ring an individual extension, all forwarding, internal or external, programmed by the extension are acted on.
The call can be forwarded to the extension’s personal Mailbox.
If
If the extension is busy, the call is queued to the extension and call waiting is activated.
Incoming Calls to a Ring Group
Incoming calls can be programmed to ring a group. See incoming ringing programming on page 40. The type of group, either a ring group or hunt group is programmed in Group Programming. See page 38. When an incoming call is presented to a ring group, all the free extensions in the group are rung.
The call can then be forwarded to the group voice mailbox if one has been programmed for the group. All forwarding, internal or external, programmed for the group is acted on.
If “Do Not Disturb” is activated by an extension in a group, the phone is not called.
If all the extensions in a group activate
If the group is busy, the call is queued to the group and call waiting is presented to all the busy extensions in the group.
Incoming Calls to a Hunt Group
When an incoming call is presented to a hunt group, the call rings a single extension in the group. The extension is selected depending on the Hunt distribution option selected (i.e., “Linear”, “Circular” or “Longest Idle”). If the call is not answered by the first extension it then rings the next available extension in the hunt group.
IMPORTANT: Extensions must be “LOGGED IN” for them to receive hunt group calls. If no extensions are logged in to the hunt group, the call will be diverted to extension 20.
The “Hunt Group Timer” determines the length of time that a call rings a phone to an extension before going to the next available extension in the hunt group. This timer is programmable and is set at 15 seconds by default, the range of this timer is 1 second to 300 seconds (1 second to 5 minutes). See Group Programming on page 38.
If the call remains unanswered it is presented, in turn, to all the available extensions in the hunt group. If the call has rung all the available extensions in the group and is still not answered forward on no answer will be activated if programmed.
If forward on no answer is not programmed the call will continue to ring the last available extension in the group until it is answered or the caller hangs up.
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