Inter-Tel 3000
Administrator’s Manual
Note: An extension in forced mode cannot make a second call to set up an External Consultation, Transfer or Conference. If they wish to make a second call while on a call, they must place the first call on System hold and then place the second call after they enter an account code for the second call.
PBX MODE
The
When PBX mode is selected, a number of changes are made to the operation of the system.
Line Appearances on Digital Telephone Set Keys
Line keys programmed on the phone are not associated with particular lines. When a line key is selected on a phone, the line light is lit only on the phone selecting the line.
Making External Calls when in PBX Mode
External calls can be made:
•By dialing the line access digit 9 or code
•By selecting an available line key: If a free line is available, an external dial tone is returned and the light associated with the line key is lit. If no line is available, a busy tone is returned and the line key light is not lit. Instead, the display indicates that no line is available.
Incoming Calls in PBX Mode
Incoming calls can be programmed to ring Groups, Extensions, Auto Attendant, Courtesy Service or Phantom Mailboxes or the system voice mailbox.
This programming is the same for both PBX and Key System Modes of Operation.
When a call is presented to a digital telephone set, the phone is called and the light on the first available line key on the digital telephone set flashes at the ringing rate.
It the call is presented to an individual phone, the key associated with the first available line key on the phone flashes at the ringing rate. No line key on any other digital telephone set is lit.
If the call is presented to multiple digital telephone sets in a Ring group, the line key light is lit on all the digital telephone sets in the group with an available line key. No other line key on any other digital telephone set is lit.
If the call is presented to a digital telephone set with no available line key, the call rings the phone without lighting any line key.
Call Answered
When a call is answered, the light associated with the line key on the answering phone is lit steadily. The light associated with the call on all other digital telephone sets, if the call was presented to a group, is extinguished. An answered call lights up on the digital telephone set that answered the call.
Calls Put on Hold
If a digital telephone set puts a call on hold, the light associated with the line on the digital telephone set flashes at the Hold Rate. No other line key on any other digital telephone set is lit.
The option to “Return to Call” is given on the digital telephone set menu. The phone returns to idle.
To put a call on hold from a standard analog phone, press the Hookflash key on the phone and go back on hook. To retrieve the call on hold, lift the handset and dial the code 719.
DO-NOT-DISTURB
If your extension is set to
79
