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Lexmark 5400 manual Network troubleshooting, Caller ID information is not displayed

Models: 5400

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Page 106

Decrease the transmission speed

1From the control panel, press Fax Mode.

2Press .

3Press or repeatedly until Fax Setup appears.

4Press .

5Press or repeatedly until Dialing and Sending appears.

6Press .

7Press or repeatedly until Max Send Speed appears.

8Press .

9Press or to select a lower transmission speed.

10Press to save the setting.

11Resend the fax.

12If the problem persists, repeat step 1 through step 11 to resend the fax at successively lower transmission speeds.

Note: 2400 bps is the lowest transmission speed.

Notes:

•The lower the transmission speed, the longer it will take your fax to print.

•This solution will reduce the speed for future faxes until you reset the transmission speed.

Caller ID information is not displayed

Caller ID pattern may not be set correctly

The printer supports two distinct Caller ID patterns: Pattern 1 (FSK) and Pattern 2 (DTMF). Depending on the country or region you live in and the telecommunications company you subscribe to, you may need to switch the pattern in order for the printer to display Caller ID information. For more information, see “Using Caller ID” on page 73.

Network troubleshooting

•“The printer to be configured does not appear in the list of printers found on your network” on page 106

•“Cannot print to the network printer” on page 107

•“Network name does not appear in the list” on page 107

Note: If your printer came with a N4050e print server, see the installation instructions and User's Guide on the N4050e Setup Utility CD.

The printer to be configured does not appear in the list of printers found on your network

Check security keys

Check power

Check Ethernet connection

SSID is not being broadcast. Make sure security keys are correct.

Make sure the printer is connected to a power source and is turned on. For more information, see “Power button is not lit” on page 94.

If you are using a print server:

1Check the Ethernet cable for any obvious damage.

2Firmly plug one end of the Ethernet cable into the printer or the print server.

3Firmly plug the other end of the Ethernet cable into the network hub or wall connection.

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Lexmark 5400 manual Network troubleshooting, Caller ID information is not displayed

Contents

July 5400 Series All-In-OneUsers Guide 2006 Lexmark International, Inc. All rights reservedImportant Safety Information SAVE THESE INSTRUCTIONSFinding information about the printer ContentsSetting up the printer Learning about the printerWorking with photos Loading paper and original documentsPrinting CopyingNetworking the printer ScanningFaxing Customizing scan settings using the computerFinding a printer/print server located on remote subnets TroubleshootingMaintaining the printer Notices IndexPage Finding information about the printer Where to find2 Click View Users Guide including Setup Troubleshooting DescriptionWhere to find North America Lexmark Solution Center2 Select Lexmark Solution Center Where to find rest of worldClick Warranty Information Limited WarrantyWhere to find US section, click Inkjet & All-In-OneSetup sheet Setting up the printerChecking the box contents Users Guide or Setup SolutionsChoosing a fax connection Installing another language control panelGetting the printer ready to fax EquipmentBenefits Using an RJ11 adapterEquipment See this section1 Remove the plug from the EXT port on the back of the printer Country/region of the printerConnecting to a telephone Connecting to an answering machine 1 Make sure you have the following A telephone 3 Remove the protective plug from the EXT port of the printerA computer with a modem Three telephone cords A telephone wall jack 3 Remove the protective plug from the EXT port of the printer Page Understanding the parts of the printer Learning about the printerUse the LINE Using the control panel buttons and menusUsing the control panel Use thePress Press Using the Copy menu Press10 Press Start Color or Start Black Using the Scan menuUse this Use this Using the Fax menu11 Press Start Color or Start Black 10 Press Start Color or Start Black8 Press Start Color or Start Black Using the Photo Card menuUse this Menu item ActionSaving settings Temporary settingsh Press or repeatedly until Never appears i Press d Press or repeatedly until Defaults appears e Pressf Press or repeatedly until Set Defaults appears g Press b Press or repeatedly until Tools appears c PressLearning about the software Using the printer softwareUsing the Imaging Studio Use this softwareE-mail images or photos which are stored on the ClickDetails scan a document to a word processor so you canNote Click Display Advanced Scan Settings to view all settings Using the All-In-One CenterUsing the Scanning & Copying tab Note Click Display Advanced Copy Settings to view all settingsYou can Using the Saved Images tabFrom here ClickSelect Solution Center Using the Solution CenterUsing the Maintain/Troubleshoot link 2 Select All-In-One Center 3 Click Maintain/TroubleshootFrom here Using Print PropertiesOpening Print Properties You canUsing the Options menu Using the Save Settings menuUsing the I Want To menu Using the Print Properties tabs7 Click File Œ Save as Using the Photo Editor2 Select Photo Editor 3 Click File Œ Open 1 Click Start Œ Programs or All Programs Œ Lexmark 5400 SeriesYou can Using the ToolbarFrom here Click3 Click Manage fax history or All-In-One fax settings Using Fast PicsUsing the Fax Setup Utility 4 Click Adjust speed dial list and other fax settingsLoading various paper types Loading paper and original documentsLoading paper Load up to10 envelopes 25 sheets of labels 50 transparencies Load up toMake sure Make sure Load up to10 iron-on transfers Load up to Loading original documents into the Automatic Document FeederMake sure Load up to Automatic Document Feeder paper capacityYou adjust the paper guide on the ADF tray to the width of the Make sureLoading original documents on the scanner glass Printing a document 3 Click Properties, Preferences, Options, or SetupPrinting Printing a Web page7 Click Print Now Printing photos or images from a Web pagePrinting collated copies CollatedPrinting envelopes Printing the last page first reverse page orderPrinting transparencies Printing cardsPrinting multiple pages on one sheet 3 Click Properties, Preferences, Options, or SetupInserting a memory card Working with photosRetrieving and managing photos SlotInserting a flash drive Transferring photos from a memory card to a flash drive Which device is to be displayed? appears on the displayPrinting photos stored on a memory device using the proof sheet Printing photos using the control panel8 Press Start Color or Start Black 6 Press Start Color or Start Black Printing all photosPrinting photos by date range 7 Press Start Color or Start Black again9 Press Start Color or Start Black Printing photos using color effectsPrinting photos from a digital camera using DPOF 10 Press Start Color or Start Black againUsing a PictBridge-enabled digital camera to control printing photos Printing photos using the computerPrinting photos stored on a memory device using Fast Pics Adding text captions to a photo page Printing photos stored on the computer using the Imaging StudioCreating and printing a scrapbook or album page 5 Click Print Now7 Select Only Scrapbook Pages 3 Click Print Album Page6 Click Change the category of layouts listed above 15 Click Print NowCopying photos CopyingMaking a copy Scanner glass16 Press Start Color or Start Black Collating copiesRepeating an image on one page Collated8 Press Start Color or Start Black Enlarging or reducing an image8 Press Start Color or Start Black Scanning Customizing scan settings using the computer3 Press Scan Mode Scanning a documentScanning documents or images for e-mailing a Click Display Advanced Scan SettingsAdvanced Scan Settings tabs Options 11 Click Scan NowScanning clear images from magazines or newspapers Scanning text for editingScanning images for editing 4 Click Scan & Edit Text OCR 5 Click Preview Now7 Press Start Color or Start Black 5 Click Display Advanced Scan SettingsScanning to a computer over a network 11 Click Scan NowFaxing Scanner glassEntering a fax number Sending a fax using the control panelSending a fax Press Phone Book5 Click Fax a document in the All-in-One Center Sending a fax using the computerSending a broadcast fax at a scheduled time 14 Press Start Color or Start BlackReceiving a fax automatically Receiving a faxSending a fax while listening to a call On Hook Dial Receiving a fax with an answering machineReceiving a fax manually Using Caller IDForwarding faxes Press Start Color or Start Black. or3 Click Manage fax history or All-In-One fax settings Setting up Speed Dial numbersPrinting fax activity reports 4 Click Adjust speed dial list and other fax settingsUsing the Phone Book Use thisSetting up a dialing prefix Customizing dial settingsSetting the distinctive ring Setting the number of rings before receiving a fax automatically Setting up to fax while behind a PBX3 Click Manage fax history or All-In-One fax settings Customizing fax settingsCustomizing settings using the Fax Setup Utility 4 Click Adjust speed dial list and other fax settingsOptions Setting up a fax headerChoose whether to scan the entire document before dialing the number Setting up a fax footer Blocking unwanted changes to fax settings Blocking junk faxes a Press or repeatedly until Print appears c Press or repeatedly until On appears d Press to save the setting13 If you want to print a list of blocked faxes b Press to print the listDirect IP printing Installing network printersNetworking the printer Shared printingUsing the peer-to-peer method Tips for installing a network printerConfiguring a network printer manually Using the point-and-print methodNetwork troubleshooting tips Finding a printer/print server located on remote subnetsChanging print cartridges Installing print cartridgesMaintaining the printer Removing a used print cartridge4 Close the lids Achieving better print quality Cleaning the print cartridge nozzles2 Press Copy Mode Improving print qualityWiping the print cartridge nozzles and contacts Ordering supplies Cleaning the scanner glassPreserving the print cartridges NumberRecycling Lexmark products Using genuine Lexmark print cartridgesRefilling a print cartridge PaperSetup troubleshooting TroubleshootingIncorrect language appears on the display Power button is not lit Software does not installIn Windows 98/Me Start Œ Settings Œ Printers In Windows XP Pro Start Œ Settings Œ Printers and FaxesIn Windows 2000 Start Œ Settings Œ Printers Page does not printCannot print from digital camera using PictBridge Print troubleshootingImproving print quality Skewed lines Poor text and graphic qualityBlank pages Dark print3 Click Paper Setup Copy troubleshooting2 Click Properties, Preferences, Options, or Setup Poor quality at the edges of the pagePoor copy quality Copier does not respondScanner unit does not close 3 Press Lighter/DarkerScanner does not respond Scan troubleshootingPartial document or photo copies Scan was not successfulPoor scanned image quality 4 Click Display Advanced Scan SettingsScanning takes too long or freezes the computer Partial document or photo scansCannot scan to a computer over a network Fax troubleshootingCannot send or receive a fax Can send but not receive faxes Check the Auto AnswerCan receive but not send faxes Check whether Fax Forwarding is selectedReceived fax has poor print quality Printer receives a blank faxBe sure that printer is detecting a dial tone Network troubleshooting Caller ID information is not displayedCannot print to the network printer Jams and misfeeds troubleshootingNetwork name does not appear in the list Paper or specialty media misfeeds Paper jamsIs the jam in the Automatic Document Feeder ADF? For Windows 2000 Start Œ Settings Œ Printers Memory card troubleshootingFor Windows XP Pro Start Œ Settings Œ Printers and Faxes For Windows 98/Me Start Œ Settings Œ PrintersAlignment problem Error messagesNothing happens when memory card is inserted Alignment problemClear Carrier Jam Cartridge Error 1102 1203 1204 or 120FProcedure Cartridge Error 1102 1203 1204 or 120FFailed to Connect Computer not connected Could not detect a proof sheet ErrorClear Carrier Jam Left Cartridge Error / Right Cartridge Error Fax Error Fax Mode UnsupportedLeft Cartridge Incorrect / Right Cartridge Incorrect Failed to ConnectMemory Full Memory Full Try Setting to Scan After DialLeft Cartridge Missing / Right Cartridge Missing Memory Full No images have been selectedPhone Line Error Phone Line ErrorPhone Line Busy Phone Line BusyThere is a problem reading the memory card Please remove camera to use your memory card Remote Fax ErrorRemote Fax Error Photo Size Error Photo must fit on pageRemoving and reinstalling the software Settings are not savedResetting to factory default settings 2 Select UninstallTrademarks NoticesEdition notice ConventionsIndustry Canada compliance statement European Community EC directives conformityNoise emission levels Avis de conformité aux normes de l’industrie du CanadaWaste from Electrical and Electronic Equipment WEEE directive This equipment uses the RJ-11C Universal Service Order Code USOC jackNotice to users of the New Zealand telephone network Using this product in SwitzerlandNotice to users of the Canadian telephone network South Africa telecommunications noticeUso del prodotto in Svizzera Power consumptionENERGY STAR Product power consumptionIndex Page Page