Check USB connection
Check print server setup documentation
Software may not be installed correctly
If you are using a USB cable:
1Check the USB cable for any obvious damage.
2Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with the USB symbol 
.
3Firmly plug the square end of the USB cable into the USB port on the back of the printer.
See the print server documentation for setup instructions if:
•The lights of the print server are not on.
•The USB cable is not connected to the print server.
•The print server is not connected to a power source.
If none of the previous actions fixes the problem, uninstall the printer software, and reinstall it. For more information, see “Software may not be installed correctly” on page 96.
Cannot print to the network printer
Check print server setup documentation
Check Ethernet connection
Check USB connection
Contact network support
Check power
See the print server documentation for setup instructions if:
•The lights of the print server are not on.
•The USB cable is not connected to the print server.
•The print server is not connected to a power source.
If you are using a print server:
1Check the Ethernet cable for any obvious damage.
2Firmly plug one end of the Ethernet cable into the printer.
3Firmly plug the other end of the Ethernet cable into the network hub or wall connection.
If you are also using a USB cable:
1Check the USB cable for any obvious damage.
2Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with the USB symbol 
.
3Firmly plug the square end of the USB cable into the USB port on the back of the printer.
Contact your system support person to make sure the printer is connected to a working network connection.
Make sure the printer is connected to a power source and is turned on. For more information, see “Power button is not lit” on page 94.
Network name does not appear in the list
Check security keys
SSID is not being broadcast. Make sure security keys are correct.
Jams and misfeeds troubleshooting
•“Paper jams” on page 108
•“Paper or specialty media misfeeds” on page 108
•“Printer does not feed paper, envelopes, or specialty media” on page 109
•“Banner paper jams” on page 109
