Scan troubleshooting, Scanner does not respond, 100 | Lexmark 5400

Partial document or photo copies

Check document placement

Check paper size

Check Original Size setting

Make sure the document or photo is loaded facedown on the scanner glass in the upper left-hand corner.

Make sure the paper size being used matches the size you selected.

Make sure that the Original Size setting is Automatic or the size of the original document that you are copying.

Scan troubleshooting

•“Scanner does not respond” on page 100

•“Scan was not successful” on page 100

•“Scanning takes too long or freezes the computer” on page 101

•“Poor scanned image quality” on page 101

•“Partial document or photo scans” on page 101

•“Cannot scan to an application” on page 101

•“Cannot scan to a computer over a network” on page 102

Scanner does not respond

Check messages

Check power

Make sure the printer is set as the default printer and is not on hold or paused.

Software may not be installed correctly

If an error message is displayed, see “Error messages” on page 110.

If the light is not on, see “Power button is not lit” on page 94.

1Click:

•In Windows XP Pro: Start Settings Printers and Faxes.

•In Windows XP Home: Start Control Panel Printers and Faxes.

•In Windows 2000: Start Settings Printers.

•In Windows 98/Me: Start Settings Printers.

2Double-click the name of your printer.

3Click Printer.

•Make sure no check mark appears next to Pause Printing.

•Make sure a check mark does appear next to Set As Default.

For more information, see “Software may not be installed correctly” on page 96.

Scan was not successful

USB cable may not be connected

Reboot computer

Software may not be installed correctly

1Check the USB cable for any obvious damage.

2Firmly plug the square end of the USB cable into the back of the printer.

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with the USB symbol.

Turn off and then restart your computer.

For more information, see “Software may not be installed correctly” on page 96.

100

Image 100

Lexmark 5400 Scan troubleshooting, Partial document or photo copies, Scanner does not respond, Scan was not successful

Contents

Series All-In-One Important Safety Information Contents Loading paper and original documents Scanning 100 118 Page Where to find Description Where to findFinding information about the printer Description Select Lexmark Solution Center Œ Help, or Help Œ Help TopicsSeries Customer support Description Where to find US Where to find rest of world Click Warranty InformationClick Customer Support Section, click Inkjet & All-In-One Printers Setting up the printer Checking the box contents Installing another language control panel Getting the printer ready to faxChoosing a fax connection Equipment Benefits See this section Using an RJ11 adapter Page Country/region Connecting to a telephone Connecting to an answering machine Page Page Page Understanding the parts of the printer Learning about the printerUse Using the control panel buttons and menus Using the control panel Press Press Using the Copy menu Press Start Color or Start Black Using the Scan menuUse this Using the Fax menu Using the Photo Card menu Menu item Action Saving settings Temporary settingsPage Using the printer software Using the Imaging StudioLearning about the software Use this software Click Details Using the All-In-One Center Using the Scanning & Copying tabOpening the All-In-One Center Click Using the Saved Images tab From here You can Using the Maintain/Troubleshoot link Using the Solution CenterSelect Solution Center Using Print Properties Opening Print Properties Using the Save Settings menu Using the I Want To menuUsing the Options menu Using the Print Properties tabs Using the Photo Editor Click File Œ Save as Using the Toolbar Using Fast Pics Using the Fax Setup Utility Loading paper and original documents Loading paperLoading various paper types Load up to Make sure Load up to Iron-on transfers Sheets of banner paper Automatic Document Feeder paper capacity Loading original documents on the scanner glass Printing a document PrintingPrinting a Web Printing photos or images from a Web Printing collated copiesClick Print Now Collated Printing the last page first reverse page order Printing transparenciesPrinting envelopes Printing cards Printing multiple pages on one sheet Working with photos Retrieving and managing photosInserting a memory card Slot Memory card Inserting a flash drive Transferring photos from a memory card to a flash drive Which device is to be displayed? appears on the display Printing photos using the control panel Printing photos by date range Printing all photosPress Start Color or Start Black again Printing photos using color effects Printing photos from a digital camera using Dpof Printing photos using the computer Printing photos stored on a memory device using Fast Pics Creating and printing a scrapbook or album Adding text captions to a photoClick Print Photos Click Change Folders Click Print Album Click Show Folders Click Print Album Copying Making a copyCopying photos Scanner glass Collating copies Repeating an image on one Enlarging or reducing an image Customizing scan settings using the computer Press Scan ModeScanning Scanning a document Click Display Advanced Scan Settings Advanced Scan Settings tabs OptionsScanning documents or images for e-mailing Click Scan Now Scanning text for editing Scanning images for editingScanning clear images from magazines or newspapers Click Scan & Edit Text OCR Click Preview Now Scanning to a computer over a network Faxing Sending a fax using the control panel Sending a faxEntering a fax number Press Phone Book Sending a broadcast fax at a scheduled time Sending a fax using the computerClick Fax a document in the All-in-One Center Receiving a fax Sending a fax while listening to a call On Hook DialReceiving a fax automatically Receiving a fax with an answering machine Using Caller ID Forwarding faxesReceiving a fax manually Press Start Color or Start Black. or Setting up Speed Dial numbers Printing fax activity reports Using the Phone Book Setting up a dialing prefix Customizing dial settingsSetting the distinctive ring Setting up to fax while behind a PBX Customizing fax settings Customizing settings using the Fax Setup Utility Setting up a fax header Setting up a fax footer Blocking unwanted changes to fax settings Blocking junk faxes Page Installing network printers Networking the printerDirect IP printing Shared printing Tips for installing a network printer Configuring a network printer manuallyAssigning an IP address Finding your MAC address Network troubleshooting tips Finding a printer/print server located on remote subnets Installing print cartridges Maintaining the printerChanging print cartridges Removing a used print cartridgePage Cleaning the print cartridge nozzles Press Copy ModeAchieving better print quality Improving print quality Wiping the print cartridge nozzles and contacts Cleaning the scanner glass Preserving the print cartridgesOrdering supplies Number Using genuine Lexmark print cartridges Refilling a print cartridgeRecycling Lexmark products Paper Paper size Setup troubleshooting TroubleshootingIncorrect language appears on the display Power button is not lit Software does not install Does not print Print troubleshooting Cannot print from digital camera using PictBridge Poor text and graphic quality Copy troubleshooting Poor quality at the edgesPrint speed is slow Partial document or photo prints Copier does not respond Scanner unit does not closePoor copy quality Press Lighter/Darker Scan troubleshooting Partial document or photo copiesScanner does not respond Scan was not successful Scanning takes too long or freezes the computer Poor scanned image qualityPartial document or photo scans Cannot scan to an application Fax troubleshooting Cannot scan to a computer over a networkCannot send or receive a fax 102 Can send but not receive faxes 103 Can receive but not send faxes 104 Received fax has poor print quality Printer receives a blank fax105 Caller ID information is not displayed Network troubleshooting106 Jams and misfeeds troubleshooting Cannot print to the network printerNetwork name does not appear in the list 107 Paper or specialty media misfeeds Paper jams108 Memory card troubleshooting Printer does not feed paper, envelopes, or specialty mediaBanner paper jams Memory card cannot be inserted Nothing happens when memory card is inserted Error messages110 Procedure 111 112 Fax Error Fax Mode Unsupported 113 114 115 There is a problem reading the memory card 116 Settings are not saved Resetting to factory default settingsRemoving and reinstalling the software 117 Edition notice 118 Industry Canada compliance statement 119Avis de conformité aux normes de l’industrie du Canada 120 Using this product in Switzerland 121Utilisation de ce produit en Suisse Verwendung dieses Produkts in der Schweiz 122 Power consumptionUso del prodotto in Svizzera Index 123 124 125 126 127