Manuals / Lexmark / Computer Equipment / All in One Printer

Lexmark 5400 Scan troubleshooting, Partial document or photo copies, Scanner does not respond

Models: 5400

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Partial document or photo copies

Check document placement

Check paper size

Check Original Size setting

Make sure the document or photo is loaded facedown on the scanner glass in the upper left-hand corner.

Make sure the paper size being used matches the size you selected.

Make sure that the Original Size setting is Automatic or the size of the original document that you are copying.

Scan troubleshooting

•“Scanner does not respond” on page 100

•“Scan was not successful” on page 100

•“Scanning takes too long or freezes the computer” on page 101

•“Poor scanned image quality” on page 101

•“Partial document or photo scans” on page 101

•“Cannot scan to an application” on page 101

•“Cannot scan to a computer over a network” on page 102

Scanner does not respond

Check messages

Check power

Make sure the printer is set as the default printer and is not on hold or paused.

Software may not be installed correctly

If an error message is displayed, see “Error messages” on page 110.

If the light is not on, see “Power button is not lit” on page 94.

1Click:

•In Windows XP Pro: Start Settings Printers and Faxes.

•In Windows XP Home: Start Control Panel Printers and Faxes.

•In Windows 2000: Start Settings Printers.

•In Windows 98/Me: Start Settings Printers.

2Double-click the name of your printer.

3Click Printer.

•Make sure no check mark appears next to Pause Printing.

•Make sure a check mark does appear next to Set As Default.

For more information, see “Software may not be installed correctly” on page 96.

Scan was not successful

USB cable may not be connected

Reboot computer

Software may not be installed correctly

1Check the USB cable for any obvious damage.

2Firmly plug the square end of the USB cable into the back of the printer.

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with the USB symbol.

Turn off and then restart your computer.

For more information, see “Software may not be installed correctly” on page 96.

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Lexmark 5400 Scan troubleshooting, Partial document or photo copies, Scanner does not respond, Scan was not successful

Contents

5400 Series All-In-One Users GuideJuly 2006 Lexmark International, Inc. All rights reservedImportant Safety Information SAVE THESE INSTRUCTIONSContents Setting up the printerFinding information about the printer Learning about the printerLoading paper and original documents PrintingWorking with photos CopyingScanning FaxingNetworking the printer Customizing scan settings using the computerFinding a printer/print server located on remote subnets TroubleshootingMaintaining the printer Notices IndexPage Where to find 2 Click View Users Guide including Setup TroubleshootingFinding information about the printer DescriptionLexmark Solution Center 2 Select Lexmark Solution CenterWhere to find North America Where to find rest of worldLimited Warranty Where to find USClick Warranty Information section, click Inkjet & All-In-OneSetting up the printer Checking the box contentsSetup sheet Users Guide or Setup SolutionsInstalling another language control panel Getting the printer ready to faxChoosing a fax connection EquipmentUsing an RJ11 adapter EquipmentBenefits See this section1 Remove the plug from the EXT port on the back of the printer Country/region of the printerConnecting to a telephone Connecting to an answering machine 1 Make sure you have the following A telephone 3 Remove the protective plug from the EXT port of the printerA computer with a modem Three telephone cords A telephone wall jack 3 Remove the protective plug from the EXT port of the printer Page Understanding the parts of the printer Learning about the printerUse the Using the control panel buttons and menus Using the control panelLINE Use thePress Press Using the Copy menu Press10 Press Start Color or Start Black Using the Scan menuUse this Using the Fax menu 11 Press Start Color or Start BlackUse this 10 Press Start Color or Start Black8 Press Start Color or Start Black Using the Photo Card menuUse this Menu item ActionSaving settings Temporary settingsd Press or repeatedly until Defaults appears e Press f Press or repeatedly until Set Defaults appears g Pressh Press or repeatedly until Never appears i Press b Press or repeatedly until Tools appears c PressUsing the printer software Using the Imaging StudioLearning about the software Use this softwareClick DetailsE-mail images or photos which are stored on the scan a document to a word processor so you canUsing the All-In-One Center Using the Scanning & Copying tabNote Click Display Advanced Scan Settings to view all settings Note Click Display Advanced Copy Settings to view all settingsUsing the Saved Images tab From hereYou can ClickUsing the Solution Center Using the Maintain/Troubleshoot linkSelect Solution Center 2 Select All-In-One Center 3 Click Maintain/TroubleshootUsing Print Properties Opening Print PropertiesFrom here You canUsing the Save Settings menu Using the I Want To menuUsing the Options menu Using the Print Properties tabsUsing the Photo Editor 2 Select Photo Editor 3 Click File Œ Open7 Click File Œ Save as 1 Click Start Œ Programs or All Programs Œ Lexmark 5400 SeriesUsing the Toolbar From hereYou can ClickUsing Fast Pics Using the Fax Setup Utility3 Click Manage fax history or All-In-One fax settings 4 Click Adjust speed dial list and other fax settingsLoading paper and original documents Loading paperLoading various paper types Load up to10 envelopes 25 sheets of labels 50 transparencies Load up toMake sure Make sure Load up to10 iron-on transfers Load up to Loading original documents into the Automatic Document FeederMake sure Automatic Document Feeder paper capacity You adjust the paper guide on the ADF tray to the width of theLoad up to Make sureLoading original documents on the scanner glass 3 Click Properties, Preferences, Options, or Setup PrintingPrinting a document Printing a Web pagePrinting photos or images from a Web page Printing collated copies7 Click Print Now CollatedPrinting the last page first reverse page order Printing transparenciesPrinting envelopes Printing cardsPrinting multiple pages on one sheet 3 Click Properties, Preferences, Options, or SetupWorking with photos Retrieving and managing photosInserting a memory card SlotInserting a flash drive Transferring photos from a memory card to a flash drive Which device is to be displayed? appears on the displayPrinting photos stored on a memory device using the proof sheet Printing photos using the control panel8 Press Start Color or Start Black Printing all photos Printing photos by date range6 Press Start Color or Start Black 7 Press Start Color or Start Black againPrinting photos using color effects Printing photos from a digital camera using DPOF9 Press Start Color or Start Black 10 Press Start Color or Start Black againUsing a PictBridge-enabled digital camera to control printing photos Printing photos using the computerPrinting photos stored on a memory device using Fast Pics Printing photos stored on the computer using the Imaging Studio Creating and printing a scrapbook or album pageAdding text captions to a photo page 5 Click Print Now3 Click Print Album Page 6 Click Change the category of layouts listed above7 Select Only Scrapbook Pages 15 Click Print NowCopying Making a copyCopying photos Scanner glassCollating copies Repeating an image on one page16 Press Start Color or Start Black Collated8 Press Start Color or Start Black Enlarging or reducing an image8 Press Start Color or Start Black Customizing scan settings using the computer 3 Press Scan ModeScanning Scanning a documenta Click Display Advanced Scan Settings Advanced Scan Settings tabs OptionsScanning documents or images for e-mailing 11 Click Scan NowScanning text for editing Scanning images for editingScanning clear images from magazines or newspapers 4 Click Scan & Edit Text OCR 5 Click Preview Now5 Click Display Advanced Scan Settings Scanning to a computer over a network7 Press Start Color or Start Black 11 Click Scan NowFaxing Scanner glassSending a fax using the control panel Sending a faxEntering a fax number Press Phone BookSending a fax using the computer Sending a broadcast fax at a scheduled time5 Click Fax a document in the All-in-One Center 14 Press Start Color or Start BlackReceiving a fax Sending a fax while listening to a call On Hook DialReceiving a fax automatically Receiving a fax with an answering machineUsing Caller ID Forwarding faxesReceiving a fax manually Press Start Color or Start Black. orSetting up Speed Dial numbers Printing fax activity reports3 Click Manage fax history or All-In-One fax settings 4 Click Adjust speed dial list and other fax settingsUsing the Phone Book Use thisSetting up a dialing prefix Customizing dial settingsSetting the distinctive ring Setting the number of rings before receiving a fax automatically Setting up to fax while behind a PBXCustomizing fax settings Customizing settings using the Fax Setup Utility3 Click Manage fax history or All-In-One fax settings 4 Click Adjust speed dial list and other fax settingsOptions Setting up a fax headerChoose whether to scan the entire document before dialing the number Setting up a fax footer Blocking unwanted changes to fax settings Blocking junk faxes c Press or repeatedly until On appears d Press to save the setting 13 If you want to print a list of blocked faxesa Press or repeatedly until Print appears b Press to print the listInstalling network printers Networking the printerDirect IP printing Shared printingTips for installing a network printer Configuring a network printer manuallyUsing the peer-to-peer method Using the point-and-print methodNetwork troubleshooting tips Finding a printer/print server located on remote subnetsInstalling print cartridges Maintaining the printerChanging print cartridges Removing a used print cartridge4 Close the lids Cleaning the print cartridge nozzles 2 Press Copy ModeAchieving better print quality Improving print qualityWiping the print cartridge nozzles and contacts Cleaning the scanner glass Preserving the print cartridgesOrdering supplies NumberUsing genuine Lexmark print cartridges Refilling a print cartridgeRecycling Lexmark products PaperSetup troubleshooting TroubleshootingIncorrect language appears on the display Power button is not lit Software does not installIn Windows XP Pro Start Œ Settings Œ Printers and Faxes In Windows 2000 Start Œ Settings Œ PrintersIn Windows 98/Me Start Œ Settings Œ Printers Page does not printCannot print from digital camera using PictBridge Print troubleshootingImproving print quality Poor text and graphic quality Blank pagesSkewed lines Dark printCopy troubleshooting 2 Click Properties, Preferences, Options, or Setup3 Click Paper Setup Poor quality at the edges of the pageCopier does not respond Scanner unit does not closePoor copy quality 3 Press Lighter/DarkerScan troubleshooting Partial document or photo copiesScanner does not respond Scan was not successful4 Click Display Advanced Scan Settings Scanning takes too long or freezes the computerPoor scanned image quality Partial document or photo scansCannot scan to a computer over a network Fax troubleshootingCannot send or receive a fax Can send but not receive faxes Check the Auto AnswerCan receive but not send faxes Check whether Fax Forwarding is selectedReceived fax has poor print quality Printer receives a blank faxBe sure that printer is detecting a dial tone Network troubleshooting Caller ID information is not displayedCannot print to the network printer Jams and misfeeds troubleshootingNetwork name does not appear in the list Paper or specialty media misfeeds Paper jamsIs the jam in the Automatic Document Feeder ADF? Memory card troubleshooting For Windows XP Pro Start Œ Settings Œ Printers and FaxesFor Windows 2000 Start Œ Settings Œ Printers For Windows 98/Me Start Œ Settings Œ PrintersError messages Nothing happens when memory card is insertedAlignment problem Alignment problemCartridge Error 1102 1203 1204 or 120F ProcedureClear Carrier Jam Cartridge Error 1102 1203 1204 or 120FFailed to Connect Computer not connected Could not detect a proof sheet ErrorClear Carrier Jam Fax Error Fax Mode Unsupported Left Cartridge Incorrect / Right Cartridge IncorrectLeft Cartridge Error / Right Cartridge Error Failed to ConnectMemory Full Try Setting to Scan After Dial Left Cartridge Missing / Right Cartridge Missing Memory FullMemory Full No images have been selectedPhone Line Error Phone Line BusyPhone Line Error Phone Line BusyPlease remove camera to use your memory card Remote Fax Error Remote Fax ErrorThere is a problem reading the memory card Photo Size Error Photo must fit on pageSettings are not saved Resetting to factory default settingsRemoving and reinstalling the software 2 Select UninstallNotices Edition noticeTrademarks ConventionsEuropean Community EC directives conformity Noise emission levelsIndustry Canada compliance statement Avis de conformité aux normes de l’industrie du CanadaWaste from Electrical and Electronic Equipment WEEE directive This equipment uses the RJ-11C Universal Service Order Code USOC jackUsing this product in Switzerland Notice to users of the Canadian telephone networkNotice to users of the New Zealand telephone network South Africa telecommunications noticePower consumption ENERGY STARUso del prodotto in Svizzera Product power consumptionIndex Page Page