Copier does not respond, Scanner unit does not close | Lexmark 5400

•“Poor copy quality” on page 99

•“Partial document or photo copies” on page 100

Copier does not respond

Check messages

Check power

Software may not be installed correctly

If an error message is displayed, see “Error messages” on page 110.

If the light is not on, see “Power button is not lit” on page 94.

For more information, see “Software may not be installed correctly” on page 96.

Scanner unit does not close

Check for obstructions

1Lift the scanner unit.

2Remove any obstruction keeping the scanner unit open.

3Lower the scanner unit.

Poor copy quality

•	Blank pages	•	Skewed lines
•	Checkerboard pattern	•	Smudges
•	Distorted graphics or pictures	•	Streaks
•	Missing characters	•	Unexpected characters
•	Faded print	•	White lines in print

•Dark print

Check messages

Check ink

Clean the scanner glass

Review steps to improve print quality

Adjust the brightness of the copy

Check quality of original document

Are you scanning from a newspaper, magazine, or glossy paper?

Check document placement

If an error message is displayed, see “Error messages” on page 110.

Check the ink levels, and install a new print cartridge if necessary.

If the scanner glass is dirty, gently wipe it with a clean, lint-free cloth dampened with water.

See “Improving print quality” on page 89.

1Load the document facedown on the scanner glass.

2From the control panel, press Copy Mode.

3Press Lighter/Darker.

4Press or repeatedly to lighten or darken the copy.

5Press Start Color or Start Black.

If the quality of the original document is not satisfactory, try using a clearer version of the document or image.

If you are copying or scanning from a newspaper, magazine, or glossy paper, see “Scanning clear images from magazines or newspapers” on page 67.

Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.

99

Image 99

Lexmark 5400 manual Copier does not respond, Scanner unit does not close, Poor copy quality, Press Lighter/Darker

Contents

Series All-In-One Important Safety Information Contents Loading paper and original documents Scanning 100 118 Page Description Where to findDescription Where to find Finding information about the printer Customer support Select Lexmark Solution CenterŒ Help, or Help Œ Help Topics Series Section, click Inkjet & All-In-One Printers Description Where to find US Where to find rest of worldClick Warranty Information Click Customer Support Checking the box contents Setting up the printer Equipment Benefits See this section Installing another language control panelGetting the printer ready to fax Choosing a fax connection Using an RJ11 adapter Page Country/region Connecting to a telephone Connecting to an answering machine Page Page Page Learning about the printer Understanding the parts of the printerUse Using the control panel Using the control panel buttons and menus Press Press Using the Copy menu Using the Scan menu Press Start Color or Start BlackUse this Using the Fax menu Using the Photo Card menu Action Menu item Temporary settings Saving settingsPage Use this software Using the printer softwareUsing the Imaging Studio Learning about the software Click Details Click Using the All-In-One CenterUsing the Scanning & Copying tab Opening the All-In-One Center From here You can Using the Saved Images tab Using the Solution Center Using the Maintain/Troubleshoot linkSelect Solution Center Opening Print Properties Using Print Properties Using the Print Properties tabs Using the Save Settings menuUsing the I Want To menu Using the Options menu Click File Œ Save as Using the Photo Editor Using the Toolbar Using the Fax Setup Utility Using Fast Pics Load up to Make sure Loading paper and original documentsLoading paper Loading various paper types Load up to Iron-on transfers Sheets of banner paper Automatic Document Feeder paper capacity Loading original documents on the scanner glass Printing Printing a documentPrinting a Web Collated Printing photos or images from a WebPrinting collated copies Click Print Now Printing cards Printing the last page first reverse page orderPrinting transparencies Printing envelopes Printing multiple pages on one sheet Slot Memory card Working with photosRetrieving and managing photos Inserting a memory card Inserting a flash drive Which device is to be displayed? appears on the display Transferring photos from a memory card to a flash drive Printing photos using the control panel Printing all photos Printing photos by date rangePress Start Color or Start Black again Printing photos from a digital camera using Dpof Printing photos using color effects Printing photos stored on a memory device using Fast Pics Printing photos using the computer Click Print Album Click Show Folders Creating and printing a scrapbook or albumAdding text captions to a photo Click Print Photos Click Change Folders Click Print Album Scanner glass CopyingMaking a copy Copying photos Repeating an image on one Collating copies Enlarging or reducing an image Scanning a document Customizing scan settings using the computerPress Scan Mode Scanning Click Scan Now Click Display Advanced Scan SettingsAdvanced Scan Settings tabs Options Scanning documents or images for e-mailing Click Scan & Edit Text OCR Click Preview Now Scanning text for editingScanning images for editing Scanning clear images from magazines or newspapers Scanning to a computer over a network Faxing Press Phone Book Sending a fax using the control panelSending a fax Entering a fax number Sending a fax using the computer Sending a broadcast fax at a scheduled timeClick Fax a document in the All-in-One Center Receiving a fax with an answering machine Receiving a faxSending a fax while listening to a call On Hook Dial Receiving a fax automatically Press Start Color or Start Black. or Using Caller IDForwarding faxes Receiving a fax manually Printing fax activity reports Setting up Speed Dial numbers Using the Phone Book Customizing dial settings Setting up a dialing prefixSetting the distinctive ring Setting up to fax while behind a PBX Customizing settings using the Fax Setup Utility Customizing fax settings Setting up a fax header Setting up a fax footer Blocking unwanted changes to fax settings Blocking junk faxes Page Shared printing Installing network printersNetworking the printer Direct IP printing Finding your MAC address Tips for installing a network printerConfiguring a network printer manually Assigning an IP address Finding a printer/print server located on remote subnets Network troubleshooting tips Removing a used print cartridge Installing print cartridgesMaintaining the printer Changing print cartridgesPage Improving print quality Cleaning the print cartridge nozzlesPress Copy Mode Achieving better print quality Wiping the print cartridge nozzles and contacts Number Cleaning the scanner glassPreserving the print cartridges Ordering supplies Paper Paper size Using genuine Lexmark print cartridgesRefilling a print cartridge Recycling Lexmark products Troubleshooting Setup troubleshootingIncorrect language appears on the display Software does not install Power button is not lit Does not print Cannot print from digital camera using PictBridge Print troubleshooting Poor text and graphic quality Partial document or photo prints Copy troubleshootingPoor quality at the edges Print speed is slow Press Lighter/Darker Copier does not respondScanner unit does not close Poor copy quality Scan was not successful Scan troubleshootingPartial document or photo copies Scanner does not respond Cannot scan to an application Scanning takes too long or freezes the computerPoor scanned image quality Partial document or photo scans 102 Fax troubleshootingCannot scan to a computer over a network Cannot send or receive a fax 103 Can send but not receive faxes 104 Can receive but not send faxes Printer receives a blank fax Received fax has poor print quality105 Network troubleshooting Caller ID information is not displayed106 107 Jams and misfeeds troubleshootingCannot print to the network printer Network name does not appear in the list Paper jams Paper or specialty media misfeeds108 Memory card cannot be inserted Memory card troubleshootingPrinter does not feed paper, envelopes, or specialty media Banner paper jams Error messages Nothing happens when memory card is inserted110 111 Procedure 112 113 Fax Error Fax Mode Unsupported 114 115 116 There is a problem reading the memory card 117 Settings are not savedResetting to factory default settings Removing and reinstalling the software 118 Edition notice 119 Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada 120 Verwendung dieses Produkts in der Schweiz Using this product in Switzerland121 Utilisation de ce produit en Suisse Power consumption 122Uso del prodotto in Svizzera 123 Index 124 125 126 127