Solving printing problems, 161 | Lexmark X642e instruction

•The MFP is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.

•Other electrical equipment plugged into the outlet is working.

•The MFP is turned on.

•The MFP cable is securely attached to the MFP and the host computer, print server, option, or other network device.

Once you have checked each of these possibilities, turn the MFP off, wait at least 10 seconds, and then turn the MFP back on. This often fixes the problem.

Printing multiple language PDFs

Symptom	Cause	Solution
Some documents do	The documents	1 Open the document you want to print in Adobe Reader.
not print.	contain unavailable	2	Click the printer icon.
	fonts.	2	Click the printer icon.
	fonts.		The Print dialog appears.
			The Print dialog appears.
		3	Check the Print as image box.
		4	Click OK.

Solving printing problems

Symptom	Cause	Solution
The control panel	The MFP self test	Turn the MFP off, wait about 10 seconds, and turn the MFP
display is blank.	failed.	back on.
		If the Ready message does not appear, turn the MFP off,
		and call for service.

The message USB	The USB device you	For information regarding tested and approved USB flash
device	are using may not be	memory devices, see Printing from a USB flash memory
unsupported	supported or has an	device.
appears when using a	error. Only specific
USB device.	USB flash memory
	devices are
	supported.

161

Image 161

Lexmark X642e manual Solving printing problems, 161, Symptom Cause Solution

Contents

X642e Laser MFP United States Government Rights Mercury statement Static sensitivity notice Contents Mail Understanding paper and specialty media guidelines Understanding the MFP 124 187 Identifying the MFP Learning about the MFP Models Following table lists some common features of your printer Model Using the scannerBasic functions of the scanner Automatic document feeder and scanner glass flatbed Configured models Understanding the MFP control panel LCD Callout Control panel item Function Callout Control panel item Function Callout Control panel item Function Button Function Home screen and Home screen buttons Button Button name Function FTP Information on touch-screen buttons Sample screen one Copy Sides Duplex Letter 8.5 x 11 Using the LCD touch-screen buttonsCopy To Letter 8.5 x Collate Scale / Darkness Displaying 1-4/5 Sample screen three Button Button name Function or description Information on touch-screen buttons Back Other touch-screen buttons Feature Feature name Description Features Paper Menu Menus Quick copy Copying Understanding the copy screens and options Using the scanner glass flatbedMultiple page copying Page Page Copying to letterhead Copying from one size to anotherMaking transparencies Copying photographs Making copies using media from a selected trayTouch Photograph Touch Scan Next or Done Copying mixed-sized media Reducing and enlarging copies Setting the duplex option Setting collation options Adjusting copy quality Placing separator sheets between copies Setting paper saving optionsTouch Separator Sheets Touch Paper Saver Placing the date and time at the top of each Canceling a copy jobPlacing an overlay message on each While the document is in the ADF When the pages are being printed While copying pages using the scanner glass flatbedCopy tips Question Tip Mail Using the address book Using a shortcut numberEntering an e-mail address Touch E-mail It Touch Held Jobs Touch Profiles Mailing to a profileAdding e-mail subject and message information Mailing color documents Changing the output file type From a computer Click E-mail Destination SetupCreating an e-mail shortcut Creating an e-mail profile Canceling an e-mailFrom the MFP Touch Save as Shortcut Understanding e-mail options Address book setup Mail server setup Mail tips Faxing Sending a fax Using fax destination shortcuts Sending faxes from a computer Creating shortcuts Click Fax Shortcut Setup From the MFP Understanding fax options Adjusting the Darkness setting Changing the fax resolution Sending a fax at a later time Touch Advanced Options Touch Delayed Send Fax tips Cancel an outgoing faxWhile the original documents are still scanning Touch Delete Selected Jobs Touch Station Number Fax setup Click Fax Settings Click Fax Job Log or Fax Call Log Click Configuration Entering the FTP address FTP Click FTP Shortcut Setup FTP options Following tips may improve the MFP FTP quality FTP tips Click Scan Profile Click Create Scan Profile Create a scan to PC profilePage Understanding scan to PC options Touch Scan to USB drive Scanning to a USB flash memory deviceScanning tips Sending a job to print Printing Printing from a USB flash memory device Canceling a print job Canceling a job from a computer running Windows Canceling a job from the MFP control panel Printing a network setup Printing the menu settingsCanceling a job from a Macintosh computer Touch Menu Settings Printing a directory list Printing a font sample listPrinting confidential and held jobs Printing a confidential job Macintosh WindowsCopies & Pages or General pop-up menu, select Job Routing At the MFP Touch Held Jobs Reserve Print Printing and deleting held jobsVerify Print Repeat Print Printing on specialty media Select File Æ Print Mac OS Select File Æ Page Setup Loading standard trays and optional trays Size indicators Page Insert the tray into the MFP Loading the multipurpose feeder Setting the Paper Type and Paper SizeTouch Paper Menu Touch Paper Size Touch Paper Type Simplex Duplex Envelope Letterhead letterhead Loading letterhead or preprinted paper Loading paper, transparencies, or envelopes Simplex single sided Closing the multipurpose feeder Loading the 2000-sheet drawerPage Close the loading door Loading the envelope feeder Page Page Linking trays Supported print media Understanding paper and specialty 8 media guidelines Print media sizes Print media size Dimensions Print media sizes Print media types Print media weights Print media weights 100 Selecting print media WeightPaper 101 102 Unacceptable paper for the ADF 103 Envelopes 104 Labels 105 Card stock 106 Storing print mediaAvoiding jams 107 108 Installing input optionsOrder of installation MFP 109 110 Installing a 250-sheet or 500-sheet drawer 111 Installing a duplex unit 112 113 Installing memory or option cards 114 Accessing the MFP system board 115 116 117 Installation Installing or removing a memory card 119 Removal 120 Installing or removing a flash memory or firmware card 121 122 Installing an option card 123 Replacing the shield 124 Storing supplies Ready Toner low Touch any button to Determining the status of supplies125 Conserving supplies Supply Menu selection item What the setting doesOrdering supplies Ordering a print cartridge Part number Description Yield1 127Average cartridge 128 129 Ordering a maintenance kitMaintenance kit for Part numbers Ordering charge rolls Ordering a label fuser cleanerOrdering a transfer roller Ordering pick rollers 131 Recycling Lexmark products Scanner registration Cleaning the scanner glass flatbed and backing material132 Touch Automatic Scanner Registration 133 Touch Exit Configuration Menu Moving the MFP within the office Moving the MFPPreparing the MFP for shipment 134 135 Adjusting control panel brightnessBrightness Adjusting Power Saver Adjusting screen timeoutConfiguring the MFP Touch Settings Touch General Settings Restricting Function Access Setting Password Protect for the menusTouch Settings 137 Select Always On for Held Fax Mode Setting a password before printing received faxesDisabling the Driver to Fax menu item 138 139 Setting security using the Embedded Web Server EWSReleasing held faxes for printing 140 Using the secure EWS 141 Supporting IPSec Internet Protocol Security 142 Click TCP/IP Port Access Using 802.1x AuthenticationDisabling ports and protocols 143 Click 802.1x Authentication Confidential Print SetupClick Confidential Print Setup 144 145 Using the restricted server list function 146 Identifying jams 147 Access doors and trays Clearing jams Understanding jam messages148 Paper Jam Check MP Feeder Touch Continue Paper Jam Check Env Feeder 149 Touch Continue 150 23x and 24x jams 151 152 153 201 Paper Jam Remove Cartridge 154 155 Touch Continue Paper Jam Open Rear Door 156 157 23x Paper Jam Open Duplex Rear Door 158 290, 291, 292, and 294 Scanner Jams Clearing ADF Jams159 Online technical support Checking an unresponsive MFP Understanding MFP messages160 Message Action 161 Solving printing problemsSymptom Cause Solution MFP 162 163 Solving scan quality problems Solving copy quality problemsSolving fax problems Symptom Solution 165 Solving option problemsTouch Caller ID Option Action 166 See Solving 2000-sheet drawer problems 167 Solving 2000-sheet drawer problemsProblem Solution 168 Solving paper feed problems 169 Printing the print defects guide Print quality troubleshootingPrinting the print quality test pages 170 171 Solving print quality problemsProblem Action 172 173 174 Driver option Purpose Values† 175Menu selection Purpose Values† Part Conventions Electronic emission notices176 Industry Canada compliance statement 177Avis de conformité aux normes de l’industrie du Canada European Community EC directives conformity 178 Radio interference notice CCC EMC notice 179 Japanese Vcci notice Korean MIC statement Bsmi EMC notice Part180 181 182 Other telecommunications notices Using this product in Switzerland Using this product in GermanySouth Africa telecommunications notice 183 Meter average sound pressure DBA Noise emission levels184 185 Energy Star 186 Laser notice 187 Index 188 189 PIN 190 191