Solving 2000-sheet drawer problems, 167 | Lexmark X642e specification

Solving 2000-sheet drawer problems

	Problem	Solution
	The elevator tray does not raise when the	Check the following:
	loading door is closed, or the elevator tray	• The MFP is properly attached to the 2000-sheet drawer.
	does not lower when the door is opened	• The MFP is properly attached to the 2000-sheet drawer.
	does not lower when the door is opened	• The MFP is powered on.
	and the elevator button is pushed.	• The MFP is powered on.
	and the elevator button is pushed.	• The power cord is plugged firmly into the back of the 2000-

		sheet drawer.
		• The power cord is plugged into an outlet.
		• The outlet has power.

	The elevator tray lowers unexpectedly.	Check to see if the MFP is out of print media or has a jam.

	More than one sheet of print media is fed,	Remove the print media in the MFP paper path, and check the
	or a sheet is fed improperly.	stack to ensure the print media has been loaded properly. Be
		sure to remove the top and bottom sheets of each ream of paper
	A jam occurs.
	A jam occurs.	that is loaded.
		that is loaded.

	Rubber feed rollers do not turn to advance	Check the following:
	print media.	• The power cord is plugged firmly into the back of the 2000-

		sheet drawer.
		• The power cord is plugged into an outlet.
		• The outlet has power.

	Consistent misfeeds or jams in the drawer	Try the following:
		• Flex the paper.
		• Turn the print media over.
		Check the following:
		• Drawer is properly installed.
		• Print media is loaded correctly.
		• Print media is not damaged.
		• Print media meets specifications.
		• Guides are positioned correctly for the print media size
		selected.

	Service messages	A service message indicates an MFP failure that may require
		service.
		Turn the MFP off, wait about 10 seconds, and then turn the MFP
		on.
		If the error recurs, write down the error number, the problem, and
		a detailed description. Call for service.

167

Image 167

Lexmark X642e manual Solving 2000-sheet drawer problems, 167, Problem Solution

Contents

X642e Laser MFP United States Government Rights Mercury statement Static sensitivity notice Contents Mail Understanding paper and specialty media guidelines Understanding the MFP 124 187 Identifying the MFP Learning about the MFP Models Following table lists some common features of your printer Model Using the scannerBasic functions of the scanner Automatic document feeder and scanner glass flatbed Configured models Understanding the MFP control panel LCD Callout Control panel item Function Callout Control panel item Function Callout Control panel item Function Button Function Home screen and Home screen buttons Button Button name Function FTP Information on touch-screen buttons Scale / Darkness Using the LCD touch-screen buttonsSample screen one Copy Sides Duplex Letter 8.5 x 11 Copy To Letter 8.5 x Collate Displaying 1-4/5 Sample screen three Button Button name Function or description Information on touch-screen buttons Back Other touch-screen buttons Feature Feature name Description Features Paper Menu Menus Quick copy Copying Understanding the copy screens and options Using the scanner glass flatbedMultiple page copying Page Page Copying to letterhead Copying from one size to anotherMaking transparencies Touch Scan Next or Done Making copies using media from a selected trayCopying photographs Touch Photograph Copying mixed-sized media Reducing and enlarging copies Setting the duplex option Setting collation options Adjusting copy quality Touch Paper Saver Setting paper saving optionsPlacing separator sheets between copies Touch Separator Sheets While the document is in the ADF Canceling a copy jobPlacing the date and time at the top of each Placing an overlay message on each Question Tip While copying pages using the scanner glass flatbedWhen the pages are being printed Copy tips Mail Touch E-mail It Using a shortcut numberUsing the address book Entering an e-mail address Touch Held Jobs Touch Profiles Mailing to a profileAdding e-mail subject and message information Mailing color documents Changing the output file type From a computer Click E-mail Destination SetupCreating an e-mail shortcut Touch Save as Shortcut Canceling an e-mailCreating an e-mail profile From the MFP Understanding e-mail options Address book setup Mail server setup Mail tips Faxing Sending a fax Using fax destination shortcuts Sending faxes from a computer Creating shortcuts Click Fax Shortcut Setup From the MFP Understanding fax options Adjusting the Darkness setting Changing the fax resolution Sending a fax at a later time Touch Advanced Options Touch Delayed Send Touch Delete Selected Jobs Cancel an outgoing faxFax tips While the original documents are still scanning Touch Station Number Fax setup Click Fax Settings Click Fax Job Log or Fax Call Log Click Configuration Entering the FTP address FTP Click FTP Shortcut Setup FTP options Following tips may improve the MFP FTP quality FTP tips Click Scan Profile Click Create Scan Profile Create a scan to PC profilePage Understanding scan to PC options Touch Scan to USB drive Scanning to a USB flash memory deviceScanning tips Sending a job to print Printing Printing from a USB flash memory device Canceling a print job Canceling a job from a computer running Windows Canceling a job from the MFP control panel Touch Menu Settings Printing the menu settingsPrinting a network setup Canceling a job from a Macintosh computer Printing a confidential job Printing a font sample listPrinting a directory list Printing confidential and held jobs At the MFP Touch Held Jobs WindowsMacintosh Copies & Pages or General pop-up menu, select Job Routing Reserve Print Printing and deleting held jobsVerify Print Repeat Print Printing on specialty media Select File Æ Print Mac OS Select File Æ Page Setup Loading standard trays and optional trays Size indicators Page Insert the tray into the MFP Touch Paper Type Setting the Paper Type and Paper SizeLoading the multipurpose feeder Touch Paper Menu Touch Paper Size Simplex Duplex Envelope Letterhead letterhead Loading letterhead or preprinted paper Loading paper, transparencies, or envelopes Simplex single sided Closing the multipurpose feeder Loading the 2000-sheet drawerPage Close the loading door Loading the envelope feeder Page Page Linking trays Supported print media Understanding paper and specialty 8 media guidelines Print media sizes Print media size Dimensions Print media sizes Print media types Print media weights Print media weights 100 101 WeightSelecting print media Paper 102 Unacceptable paper for the ADF 103 Envelopes 104 Labels 105 Card stock 106 Storing print mediaAvoiding jams 107 108 Installing input optionsOrder of installation MFP 109 110 Installing a 250-sheet or 500-sheet drawer 111 Installing a duplex unit 112 113 Installing memory or option cards 114 Accessing the MFP system board 115 116 117 Installation Installing or removing a memory card 119 Removal 120 Installing or removing a flash memory or firmware card 121 122 Installing an option card 123 Replacing the shield 124 Storing supplies Ready Toner low Touch any button to Determining the status of supplies125 Ordering a print cartridge Supply Menu selection item What the setting doesConserving supplies Ordering supplies Part number Description Yield1 127Average cartridge 128 129 Ordering a maintenance kitMaintenance kit for Part numbers Ordering pick rollers Ordering a label fuser cleanerOrdering charge rolls Ordering a transfer roller 131 Recycling Lexmark products Touch Automatic Scanner Registration Cleaning the scanner glass flatbed and backing materialScanner registration 132 133 Touch Exit Configuration Menu 134 Moving the MFPMoving the MFP within the office Preparing the MFP for shipment 135 Adjusting control panel brightnessBrightness Touch Settings Touch General Settings Adjusting screen timeoutAdjusting Power Saver Configuring the MFP 137 Setting Password Protect for the menusRestricting Function Access Touch Settings 138 Setting a password before printing received faxesSelect Always On for Held Fax Mode Disabling the Driver to Fax menu item 139 Setting security using the Embedded Web Server EWSReleasing held faxes for printing 140 Using the secure EWS 141 Supporting IPSec Internet Protocol Security 142 143 Using 802.1x AuthenticationClick TCP/IP Port Access Disabling ports and protocols 144 Confidential Print SetupClick 802.1x Authentication Click Confidential Print Setup 145 Using the restricted server list function 146 Identifying jams 147 Access doors and trays Paper Jam Check MP Feeder Understanding jam messagesClearing jams 148 Touch Continue Paper Jam Check Env Feeder 149 Touch Continue 150 23x and 24x jams 151 152 153 201 Paper Jam Remove Cartridge 154 155 Touch Continue Paper Jam Open Rear Door 156 157 23x Paper Jam Open Duplex Rear Door 158 290, 291, 292, and 294 Scanner Jams Clearing ADF Jams159 Message Action Understanding MFP messagesOnline technical support Checking an unresponsive MFP 160 161 Solving printing problemsSymptom Cause Solution MFP 162 163 Symptom Solution Solving copy quality problemsSolving scan quality problems Solving fax problems Option Action Solving option problems165 Touch Caller ID 166 See Solving 2000-sheet drawer problems 167 Solving 2000-sheet drawer problemsProblem Solution 168 Solving paper feed problems 169 170 Print quality troubleshootingPrinting the print defects guide Printing the print quality test pages 171 Solving print quality problemsProblem Action 172 173 174 Driver option Purpose Values† 175Menu selection Purpose Values† Part Conventions Electronic emission notices176 European Community EC directives conformity 177Industry Canada compliance statement Avis de conformité aux normes de l’industrie du Canada 178 Radio interference notice CCC EMC notice 179 Japanese Vcci notice Korean MIC statement Bsmi EMC notice Part180 181 182 Other telecommunications notices 183 Using this product in GermanyUsing this product in Switzerland South Africa telecommunications notice Meter average sound pressure DBA Noise emission levels184 185 Energy Star 186 Laser notice 187 Index 188 189 PIN 190 191