Lexmark X642e manual Solving 2000-sheet drawer problems, Problem, Solution

Solving 2000-sheet drawer problems

Problem	Solution
The elevator tray does not raise when the	Check the following:
loading door is closed, or the elevator tray	• The MFP is properly attached to the 2000-sheet drawer.
does not lower when the door is opened
	• The MFP is powered on.
and the elevator button is pushed.
	• The power cord is plugged firmly into the back of the 2000-
	sheet drawer.
	• The power cord is plugged into an outlet.
	• The outlet has power.
The elevator tray lowers unexpectedly.	Check to see if the MFP is out of print media or has a jam.
More than one sheet of print media is fed,	Remove the print media in the MFP paper path, and check the
or a sheet is fed improperly.	stack to ensure the print media has been loaded properly. Be
	sure to remove the top and bottom sheets of each ream of paper
A jam occurs.
	that is loaded.
Rubber feed rollers do not turn to advance	Check the following:
print media.	• The power cord is plugged firmly into the back of the 2000-
	sheet drawer.
	• The power cord is plugged into an outlet.
	• The outlet has power.
Consistent misfeeds or jams in the drawer	Try the following:
	• Flex the paper.
	• Turn the print media over.
	Check the following:
	• Drawer is properly installed.
	• Print media is loaded correctly.
	• Print media is not damaged.
	• Print media meets specifications.
	• Guides are positioned correctly for the print media size
	selected.
Service messages	A service message indicates an MFP failure that may require
	service.
	Turn the MFP off, wait about 10 seconds, and then turn the MFP
	on.
	If the error recurs, write down the error number, the problem, and
	a detailed description. Call for service.

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